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Macy's Herald Square

Open Now: 10:00 am - 10:00 pm
Open today: 10:00 am - 10:00 pm
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What Makes It Special
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has...More
Open Now
Hours Today: 10:00 am - 10:00 pm
Suggested duration: 2-3 hours
Traveller Overview
  • Excellent44%
  • Very good32%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
“huge store”(73 reviews)
“flower show”(37 reviews)
151 West 34th Street, New York City, NY 10001-2101
+1 212-695-4400
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Ways to Experience Macy's Herald Square
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Reviews (4,371)
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All reviews wooden escalators huge store flower show black friday shoe department largest department store in the world ralph lauren shopping experience christmas windows new york flagship store great place to shop under one roof great shopping holiday season bargains floor
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21 - 30 of 2,383 reviews
Reviewed 3 weeks ago

Vast store but never hassled by crowds except for the antiquated lifts. Some super friendly and helpful staff ensured we stayed only 4 hours..................

Date of experience: November 2018
Thank SteveSHound
Reviewed 3 weeks ago via mobile

First of all i would like to say that I thought Macy's was a beautiful shop but unfortunately the staff left a lot to be desired. We visited a shop called finish line and the gentleman that served us was extremely rude. He couldnt be...More

Date of experience: November 2018
Thank Tour47090863935
Reviewed 3 weeks ago via mobile

After the rush inside the store and a mob of people we were greeted by very nice and pleasant employees. Everywhere we went and employ said hello, Acknowledged us, said happy thanksgiving, some type of interaction which was a warm welcoming feeling. The store is...More

Date of experience: November 2018
Thank erinh581
Reviewed 3 weeks ago via mobile

I have an older R. Weil watch and was looking at the new styles. Salesman would not wait on me even though I was his only customer. I left. He lost a sale. All other salespeople in other departments were very helpful.

Date of experience: November 2018
Thank Stacy B
Reviewed 3 weeks ago

This is the iconic Macy's building in New York City. A visit even if it's walking around it is a must when visiting the city.

Date of experience: May 2018
Thank Nikos T
Reviewed 3 weeks ago via mobile

Macy's Herald Square (originally named the R. H. Macy and Company Store) is the flagship of the Macy's department store chain; it is located on Herald Square in Manhattan, New York City. The building's 2.5 million square feet (232,257.6 m2),[3]which includes 1.25 million square feet (116,128.8 m2) of retail space, makes it the...More

Date of experience: November 2018
Thank Prog666
Reviewed 3 weeks ago

the Xmas display outside and inside the department store is breathtaking. With ten floors to look, it can be a bit over-whelming however with target shopping could find some lovely discounted clothes. Happy shopping

Date of experience: November 2018
Thank sada5000
Reviewed 3 weeks ago via mobile

We visited Macy’s on 23rd December and were really impressed with the store and all its items for sale but were slightly let down as we thought it would be bigger into Christmas than it was. However we were not let down by the quality...More

Date of experience: December 2017
Thank theoraclesboy
Reviewed 3 weeks ago via mobile

One could spend all day amongst the eight floors of shopping contained without the city block the store sits on. Absolutely beautiful Christmas displays outside and inside. A variety of stores from high end to mid range within the complex and at lets a dozen...More

Date of experience: November 2018
Thank MaxwellWade
Reviewed 3 weeks ago via mobile

Well organized store. Many smaller stores within a store. Good selection. Multi level store. Decent prices.

Date of experience: November 2018
Thank msadler99
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Questions & Answers
Ask a question
Maria R
13 December 2018|
AnswerShow all 5 answers
Response from MacysTourism | Property representative |
Hi Maria. As we get closer and closer to Christmas, the wait does get longer even with a reservation, especially on the weekends. We apologize for the long wait - we know everyone is eager to see Santa! Elves keep it fun and... More
25 November 2018|
AnswerShow all 10 answers
Response from MacysTourism | Property representative |
Unfortunately we do not offer parking at Macy's. We do have a few garage options in the neighborhood. The one I suggest would be the Icon Parking garage located at One Pennsylvania Plaza.
21 November 2018|
AnswerShow all 7 answers
Response from MacysTourism | Property representative |
Santaland reservations can be made up to 5 days in advance so you should be able to book any available slots when 12/19 or 12/20 rolls around. I hope you're able to get a reservation and have a wonderful time with your... More