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Macy's Herald Square

Certificate of Excellence
Neighbourhood:
Midtown
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Address: 151 West 34th Street, New York City, NY 10001-2101
Phone Number:
+1 212-695-4400
Website
Today
09:30 - 22:00
Open now
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Hours:
Sun 11:00 - 20:30
Mon - Thu 09:30 - 22:00
Sat 10:00 - 21:30
Description:

From its inception, Macy's Herald Square was a store unlike any other. Over...

From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.

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Book In Advance
More Info
USD 49.00*
and up
Macy's Star Shopper at Macy's Herald Square New York
More Info
USD 34.99*
and up
Fashion Window Walking Tour in New York City
More Info
USD 66.00*
and up
New York City Sightseeing Tour by Coach

TripAdvisor Reviewer Highlights

Read all 3,455 reviews
Visitor rating
  • 782
    Excellent
  • 552
    Very good
  • 265
    Average
  • 110
    Poor
  • 105
    Terrible
Elevators take FOREVER

Went to see Santa at Macy's which was fabulous. I'd recommend checking in online and by-passing the long wait time. The elevators take forever to come and are packed full... read more

4 of 5 bubblesReviewed 2 weeks ago
kaylamathieu066
,
Oshawa, Canada
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3,455 Reviews from our TripAdvisor Community

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Showing 1,814: English reviews
United Kingdom
Level Contributor
92 reviews
64 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

What a department store.... 8 floors and every item you could think of is in here.. Santa and the elves were on the top floor when we visited and it was rammed full of people... The store is beautifully decorated and all the staff were friendly and helpful.

Helpful?
Thank Honest O
Stoney Creek, Ontario, Canada
Level Contributor
125 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

This was truly the most amazing Macy's we have ever been to. There was something for everyone. The staff were outstanding, friendly and very personable. Not just in the Coach department but in every area we were in. But the staff and manager in Coach were the bomb. The manager and I had a conversation about my favourite bag (... More 

Helpful?
Thank Judi B
Garden City, New York
Level Contributor
118 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Macy's Herald Square is fantastic! Whether I'm just passing through en route somewhere else OR am a serious shopper for the day, the experience is always amazing. Don't be turned off by the crowds soon the first floor, though I will admit no matter how many times I visit the crowds are part of the experience for me. If you... More 

Helpful?
Thank Mary C
Bury, United Kingdom
Level Contributor
129 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Macy's has always been a places I've wanted to visit when I got the chance to visit New York, sadly it was a let down. I didn't think the store had a nice feel about it, I felt it was dated and poorly organised. Staff were very unhelpful and not welcoming at all, very disappointed.

Helpful?
Thank DanielSmithh95
Oshawa, Canada
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 2 weeks ago

Went to see Santa at Macy's which was fabulous. I'd recommend checking in online and by-passing the long wait time. The elevators take forever to come and are packed full - exceeding weight & people capacity. It is next to impossible to get on with a child and stroller!!. I did not feel safe in their elevators.

Helpful?
Thank kaylamathieu066
Dublin
Level Contributor
71 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

We were here in December during the 'friends and family' promotion. The bargains were unbelievable. If you can't find what you want in Macy's - it doesn't exist. If you are shopping in New York -= you must visit Macy's

Helpful?
Thank Helly-ally
Bahrain
Level Contributor
28 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

It is the most enjoyable experience for shopping ... it is HUGE and covers two buildings ... the widest selection of choices ever could be found here ... I keep walking and collecting clothes all through the floors between the two buildings and I can stop wherever I want to try and pay ... I found some stuff that I... More 

Helpful?
Thank Luma A
Brooklyn, NY
Level Contributor
71 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Once described as the "Worlds Largest Store" Macy's still lives up to the name. If you can't find what you are looking for here, it probably does not exist. Over the years the store has made many improvements- an abundance of new and improved designers and a massive ongoing store renovation. If you are from out of town be sure... More 

Helpful?
Thank kainoy
Halifax, Canada
Level Contributor
22 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Pictures don't do it justied, a must to see at the holidays, the windows and inside is just beautiful and so magical. I lover of Christmas decoration this was so stunning to see hands on. The windows were gorgeous and so awesome to watch the children they were so excited to watch them! This is a spot to add to... More 

Helpful?
Thank Lisa M
Level Contributor
66 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

We visited yesterday with our 15 month in a stroller and two older children. Impossible to use the elevator which was packed with able bodied people who could easily use the escalators, that are numerous in numbers. We ended up using the escalator with the stroller which is a little dangerous but had no choice. Absolutely huge store though with... More 

Helpful?
Thank Suzanne G

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  • Is there a restaurant or café onsite?

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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