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The National 9/11 Memorial & Museum

Open today: 9:00 am - 8:00 pm
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  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
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“moving tribute”(991 reviews)
“moving experience”(2,804 reviews)
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26...more
Closed Now
Hours Today: 9:00 am - 8:00 pm
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Suggested duration: 2-3 hours
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Financial District
+1 212-312-8800
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1 - 10 of 57,636 reviews
Reviewed yesterday via mobile

After a difficult trip where we attempted to see the Statue of Liberty but came back from New Jersey instead we arrived at the Memorial Center. It’s an astonishing tasteful and sensitive monument that we would recommend to everyone. An example of how to deal...More

Date of experience: February 2019
Thank Freedom648719
Reviewed yesterday via mobile

We were hesitant about whether we were ready to visit this museum. We have been visiting NYC for years and could never step inside. The price is on the higher side but it is well worth every penny. The exhibits are very detailed and have...More

Date of experience: February 2019
Thank lmstrad83
Reviewed yesterday

Skip the long entry lines and book the guided tour ahead of time. There is a special entry for guided tour tickets. The guided tour is 60 minutes and is done with headphones so everyone can hear. Afterwards we spent another two hours wandering through...More

Date of experience: February 2019
Thank 8675309bergman
Reviewed yesterday via mobile

We spent 3 hours + here and read pretty much every thing we could. We also learnt about the bombing that happened prior to 9/11 which I wasn’t aware of. My only reservation was people taking photos, one lady tutted and swore under her breath...More

Date of experience: February 2019
Thank blondie198992
Reviewed yesterday via mobile

So much for conspiracy theories - looked pretty legit to us. A well presented memorial and museum. A must for anyone visiting NYC.

Date of experience: September 2018
Thank fiddledd15
Reviewed yesterday

We thought it was all very interesting. Went on a cold winter day and there wasn't a line to buy tickets or go in. Free coat check. We wandered on down through the museum, not realizing that the exhibit showing the timeline of the day...More

Date of experience: January 2019
Thank mwilson1827
Reviewed yesterday via mobile

We visited the 911 Memorial Museum on a Saturday morning. We repurchased our tickets on the app and also downloaded the audio that described each section of the museum. By purchasing the online tickets you did not have to wait in line. They had a...More

Date of experience: February 2019
Thank Cdr24540
Reviewed yesterday via mobile

We visited the national 911 memorial museum and were blown away by the whole tragic incident. Very informative, interesting and sad. I am so glad we went as it really does pit life into perspective. Great to see how many organization support this project. Well...More

Date of experience: February 2019
Thank JohnM3647
Reviewed yesterday via mobile

What an experience! I must say not what I expected. I’m quite a hard person, meaning I don’t cry much etc but I had to remove myself from a few of the rooms and certain exhibitions. Lots of personal photos that haven’t been in the...More

Date of experience: February 2019
Thank kimberleyb729
Reviewed yesterday

This museum has a much more somber feeling than the one I viewed in 2007. I wish they would have kept more af a few things like the oragami swan "wall" rather than reducing them to a small box in the final exhibit. Too bad...More

Date of experience: December 2018
Thank AmyPinMN
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Questions & Answers
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12 February 2019|
AnswerShow all 2 answers
Response from 715richardh | Reviewed this property |
SO worth any wait! My experience was from a Sunday morning, about 11am. Maybe a 10 minute queue, but it moved well. As Bob said, there are many places to sit, but there is a lot of walking involved, and standing briefly... More
3 February 2019|
AnswerShow all 6 answers
Response from wackyjackie46 | Reviewed this property |
I think you’ll be fine. When you arrive, go to the ticket window & ask for a time change. If that line is long, just talk to the staff member who directs you to the line for people who have tickets & s/he can help you. It’s... More
24 January 2019|
AnswerShow all 9 answers
Response from magnolia_80 | Reviewed this property |
We used the MTA to bowling green since we went to the Statue of Liberty and Ellis Island. From there we walked to the 9/11 memorial.