We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Open now
See all hours
Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

read more
Book In Advance
More Info
USD 24.00*
and up
9/11 Memorial Museum Admission
More Info
USD 69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
More Info
USD 109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 64,784 reviews
Visitor rating
  • 35249
  • 5624
    Very good
  • 1193
  • 283
  • 178
Experience and memory

We saw the site around Ground Zero in 2008 and it was incredible the mood and feeling we couldn't forget. This time was different but ... same feeling. A place "must see" to... read more

Reviewed today
Milan, Italy
Add Photo Write a Review

64,784 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 42,527: English reviews
Milan, Italy
Level Contributor
54 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
Reviewed today NEW

We saw the site around Ground Zero in 2008 and it was incredible the mood and feeling we couldn't forget. This time was different but ... same feeling. A place "must see" to partecipate with silence / respect to what happened. A memory in our hearts forever.

Thank ste20142014
Level Contributor
36 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
Reviewed today NEW

This memorial is incredibly moving, the museum although there were hundreds of people walking round was so quiet. A lot of detail, though and effort has gone into it.

Thank Meps0410
So. California
Level Contributor
184 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
Reviewed yesterday NEW

The museum was so very well done. The photos, art, and exhibits were very moving. This is a must see for everyone of any age. Allow enough time to walk through and read the various exhibits. Sit and listen to the 30 sec. bio on those that lost their lives.

Thank captaingr
Sydney, Australia
Level Contributor
57 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
Reviewed yesterday NEW

No matter how many times you see reports or other vision to be at Ground Zero and be confronted by the unimaginable is a life experience and lesson bar none.

Thank Hubieone
Wooster, Ohio
Level Contributor
11 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

The museum was tastefully done yet quite sobering. Twisted steel was displayed like art work, there were cement steps from an emergency stairwell, audio stories, photos, and much much more.

Thank jannylou2015
Sydney, Australia
Level Contributor
18 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

As an international visitor this memorial was very moving. Having watched it all unfold from Sydney all that time ago, the scale of it all didn't come through the TV. Being at Ground Zero in person was an amazing and moving experience. So too was the museum; there are videos showing it all happen, personal effects from the incident and... More 

Thank GreenFromage
Oswego, New York, United States
Level Contributor
63 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
Reviewed yesterday NEW via mobile

Certainly for those of us who lived the date, especially if you're from the tri-state area you owe it to yourself. It's a way of honoring our history. It's a moving tribute to a horrible day.

Thank dannerin
Level Contributor
17 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW via mobile

It feels very expensive but is a great way of seeing the city from above. I wonder what the revenue is used for.

Thank hellenistic
New York City, New York
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Being a NY'er and experiencing that awful day I didn't think I would want to see it. We had out of town visitors so I took them and I'm so glad I did. The whole experience was so tastefully done to show everyone what really happened.

Thank J7897RJchristinel
Level Contributor
12 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW via mobile

It amazing how the work of a lot of persons became an iconic piece that represents not just the union of men but the hope after something really bad happened. The elevator ride is awesome, 360 degrees view with tourist guides to assist you with all your questions. Try to buy the express line pass because you will save a... More 

Thank Omar R

Travellers who viewed The National 9/11 Memorial & Museum also viewed


Been to The National 9/11 Memorial & Museum? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The National 9/11 Memorial & Museum and other visitors
185 questions
Ask a question

See all questions (185)

Questions? Get answers from The National 9/11 Memorial & Museum staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Financial District

Neighbourhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighbourhood