Overall a very humbling experience. We first viewed the two footprints of the Ground Zero fountains. The scale of these and the amount of people around these was hard to imagine. The 9/11 museum was nothing I could have imagined. We only had about 2 hours but you could spend a full day walking around looking and reading all of the items and memories on view. I was not prepared for overwhelming amount of emotions. I never saw grown men cry in such a public area but this place really showed all aspects and coverage of that terrible day on the 11th September. I do believe that the people who are responsible for building this museum have done it sensitively and with great respect. It is a place I will return to on my next visit to New York.

Lovely and tasteful tribute to the lives lost on that tragic day. Made me weepy a few times, as it can be emotionally overwhelming, so plan something less somber for afterwards (we went to a Yankees game). Well worth the time and money, but it gets very busy so buy tickets in advance and go early in the day.

This is a deeply moving experience but you need to allow at least two hours here to get the most from it. It’s split really into two parts. The first deals with the building of the twin towers and the second with the events of 9/11 and thereafter. There’s a lot to take in.

Visited the 9/11 Memorial & museum. Spent almost 5 hours, really took our time, read all displays and saw all exhibits. It was well presented, moving and truly memorialized all who helped and even gave their lives to save so many. One can spend less time if they want for great experience. We rented the headsets which helped to enhance & explain much of the exhibits. Not to miss, for sure!

Goes without saying the museum is an experience, a somber one at times however the way that is has been designed is incredible. To incorporate the footprint of the towers into the museum is an amazing piece of design. The effort that has gone into the research and artefacts only adds to its awe.

The memorial and museum are both beautiful tributes to the lives lost on 9/11. There is so much in the museum- I definitely could have spent more time looking and reading everything. The only thing I didn’t like was not knowing where to go after each section. I didn’t want to miss anything and it was hard telling which direction you’re supposed to go. Arrows on the floor might be nice.

This is my second visit to ground zero. The first time I visited was in January 2016. The memorial itself is stunning. I think it is really great what they have done with the area. You don’t understand how big the fountains are until you get up to them. The detail that has gone into putting all the names around the fountains is mesmerising and beautiful. Ground Zero is so peaceful and quiet you find. You kind of forget that you are in the middle of a extremely busy city. The museum is heartbreaking seeing all of the items, parts of the trade centres, emergency service vehicles and lots more. Not to mention the phone calls and last words from the victims. It is definitely worth a visit. The only thing I wish is that the museum had more of a flow and included time spots. You find that you can’t get to things to see or read because of overcrowding. You also find that the museum is either a massive open space or too narrow. But all that aside it is a must go to!

I visited the memorial fountains ten years ago when they were still enclosed and you had to book a date n time. I found the experience really moving, it was quiet and reverend and a credit to those who died. Now they are fully open to the public I found the lack of respect incredibly disappointing with a lot of people standing eating food , chatting and basically treating the place like a lunch stop. Really disappointing. The museum wasn’t open when I last visited and having chosen the audio tour I found it really easy to navigate. The information imparted brings you into the centre of this catastrophe. I was moved to tears so many times. It’s a significant event that highlights the extremes that religion n belief can take people. They have done a really good job of imparting the information whilst paying respect to all those involved.

A very well done tribute to all those people who lost their lives in the 9/11 tragedy and those who were affected by the bombing of the trade centre previously. You get free hire of headphones to listen to the stories of the people. I couldn't cope with that, so just walked around and saw everything. I would have given it full stars except for the queuing to get in. You're open to the elements completely. An awning of some kind would have helped. We got absolutely soaked whilst queuing and had to walk around the museum soaked.

I didn’t really know what to expect but was very moved and impressed with this outstanding memorial and exhibition. Very memorable and so glad we were able to go and pay our respects to those who lost their lives. It has been so well done and a very fitting tribute to the people and the city of New York that suffered so much that day.