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Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
09:00 - 20:00
Closed now
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Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

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Book In Advance
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USD 26.00*
and up
9/11 Memorial Museum Admission
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USD 69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
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USD 109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 66,183 reviews
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  • 36060
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    Very good
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  • 286
  • 181

I had visited the WTC site in 1997 and it was very surreal to return and walk in the very foundations of the original buildings. Certainly a place to pay your respects to all the... read more

Reviewed yesterday
Monaghan, Ireland
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66,183 Reviews from our TripAdvisor Community

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Showing 43,436: English reviews
Monaghan, Ireland
Level Contributor
40 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed yesterday NEW

I had visited the WTC site in 1997 and it was very surreal to return and walk in the very foundations of the original buildings. Certainly a place to pay your respects to all the unfortunate individuals who perished.

Thank Stephen777_11
Bangor, United Kingdom
Level Contributor
46 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

We visited the Memorial & Museum as part of a wider 9/11 walking tour which was absolutely excellent. The Pools of Reflection are sad but magnificent as is the huge Museum. We will go back and visit again.

Thank WendyR390
Level Contributor
18 reviews
11 attraction reviews
Reviewed yesterday NEW

My second time visiting the National 9/11 Memorial and Museum was, in many ways, more meaningful than my first. The scope and breadth of the center is overwhelming to the senses, and by the time you're done, there's a certain saturation from taking it all in. Having a better idea of what to expect my second time through, I was... More 

Thank Peter H
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

This is a "must do" for anyone who has not seen it. Allow at least 2-3 hours for most adults, more if you enjoy reading and lingering over exhibits. Good for kids but they will probably get bored before adults are finished looking around. When you go in the museum there is a large area of building artifacts and a... More 

Thank Rhonda C
Johannesburg, South Africa
Level Contributor
81 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
Reviewed yesterday NEW

We saw this museum some years ago when it was in temporary accommodation nearby, but wow, the new museum is awesome, great exhibits tell the history and events in great detail. And an interesting shop as well.

Thank mightymouse076
Glenrothes, United Kingdom
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW via mobile

Very interesting, very humbling. Amazing explanations, facts and genuine articles from the buildings!!! Well worth a visit!!!!

Thank xshivy89x
Level Contributor
73 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
Reviewed yesterday NEW via mobile

A few years ago I had done quite a lot of research of survivor stories, how the towers collapsed etc so was interested to see this museum. I didn't think my husband would be interested but he found it highly worthwhile visiting. It's a sombre place and I found the walls with photos of the victims very emotional. They had... More 

Thank Snazzyyazzy
New York
Level Contributor
47 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
Reviewed yesterday NEW

This is a must-see if you're in NYC. Very tasteful and powerful museum with multimedia artifacts from 9/11 including real artifacts, tv/radio footage and photos make it one of the best memorial museums I've been too. Tip: buy tickets in advance, but don't be surprised that you have to wait in line to get in. Also, try to buy tickets... More 

Thank LDiBenedetto
Level Contributor
27 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW

The last time we were in New York was early 2008 and before then in 1988 and 1992 so both pre- and post 9/11. In 2008 we walked quietly around Ground Zero where there were still remnants of a staircase and other things and it was all very sombre and sobering to be right there where the towers once were... More 

Thank LondonBoomerang2
Swindon, England, United Kingdom
Level Contributor
38 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
Reviewed yesterday NEW

The 9/11 memorial was a humbling experience, so many names and so tastefully and thoughtfully constructed. We didn't visit the museum so cannot comment on that.

Thank Bev L

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