The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from AU$51.17
All you need to step foot in the door.
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Carlo Vazquez
    El Paso, Texas5 contributions
    5.0 of 5 bubbles
    Great Memorial for families
    The National 9/11 Memorial & Museum is a moving tribute to the lives lost during the tragic events of September 11th. The exhibits are thoughtfully curated and the museum offers a powerful educational experience. It's a must-visit destination for anyone wanting to pay their respects and learn more about this significant moment in history. However, parents should be aware that there is a section of the museum that is not recommended for young children due to its explicit content. Despite this, the museum offers a profound and unforgettable experience for visitors of all ages. We highly recommend visiting the National 9/11 Memorial & Museum to gain a better understanding of the events that shaped our nation.
    Visited March 2023
    Written 19 March 2023
  • Stephen D
    Boston, Massachusetts111 contributions
    5.0 of 5 bubbles
    Moving and informative
    I didn't expect to be so moved by the museum. We'd been to the memorial before, but this was our first time in the museum itself. The impact of that loss, particularly of all those first responders rushing in when everyone else was rushing out, stays with you.
    Visited March 2023
    Written 19 March 2023
  • usmboyzzz
    Sontag, Mississippi308 contributions
    5.0 of 5 bubbles
    a must see in NYC
    if you're going to visit one place in NYC, this is it. we did not hire a guide, but we did rent a pair of the audio devices with headphones which were $10 each. Very much worth it. There is so much emotion that I felt during this visit. You can't help but be moved and changed. Never forget.
    Visited March 2023
    Written 20 March 2023
  • Margaux
    Leuven, Belgium72 contributions
    4.0 of 5 bubbles
    Wonderful
    Very beautiful, extensive museum of 9/11. Be prepared for a long visit, as the collection is very extensive. In addition, I would recommend to visit it very early, as it can become crowed when busses with tourist/ school children arrive.
    Visited March 2023
    Written 25 March 2023
  • Katyreba
    Allen, Texas32 contributions
    5.0 of 5 bubbles
    A Beautiful Remembrance to Those Who Died on 9/11
    My husband and I visited the National 9/11 Memorial and Museum in March. We began with an early access tour of the memorial, which we booked directly through the museum’s website. This tour of the memorial begins one hour before the museum opens and is limited in space. I felt the tour was a gentle way to ease into such a difficult event. Our tour guide, Charles, was knowledgeable and was able to answer everyone’s questions. His voice was soft, calm, and somber, which helped provide an appropriate tone for the tour and a calming presence. The tour ticket included access to the museum, so we visited the museum after the tour was finished. We spent 3 hours in the museum and didn’t finish. We could have stayed another 3 hours, but we were emotionally spent. The museum was rich in detail and artifacts. As the morning wore on, the museum became congested with people, making navigating the museum, reading the plaques, and seeing the artifacts difficult. Although children were in the memorial and museum, I personally wouldn’t recommend this for children. Some of the descriptions and artifacts are graphic and could be disturbing to children. Being from Texas and this being my 1st visit to NYC, I feel the memorial and museum helped me connect more personally to one of our nation’s most tragic and defining events.
    Visited March 2023
    Travelled as a couple
    Written 26 March 2023
  • Claire T
    3 contributions
    5.0 of 5 bubbles
    Moving tribute in memory of all who lost their lives on that awful day 9/11
    Very moving, powerful and important tribute in memorial to all the victims. There are lots of videos, still frames, voice mail messages and memorabilia/artefacts recovered from ground zero. Family/survivor accounts are very moving. Hearing & seeing will tug at your heart. Well done exhibit honouring the victims and first responders who lost their lives on that fateful day.
    Visited March 2023
    Travelled as a couple
    Written 28 March 2023
  • 1GiantsMS
    Redwood City, California1,217 contributions
    5.0 of 5 bubbles
    Brings lots of memories, sorrow and hope
    Touring the grounds and seeing the memorial and other signs of the 9/11 attacks is very emotional. The two water memorials are impressive and memorialize the many victims and heroes of 9/11. The survivor tree is inspirational. Well worth the visit and tour.
    Visited April 2023
    Written 2 April 2023
  • nstaton77
    Fruita, Colorado75 contributions
    5.0 of 5 bubbles
    Emotional
    The experience was surreal and moving. We went at night shortly after closing. So we did not get to see much of it. But definitely enough for me. I was a fire fighter when that happened and it hits home hard. I'm greatful for what has been done to make this memorial.
    Visited February 2023
    Travelled as a couple
    Written 4 April 2023
  • Lisa H
    5 contributions
    4.0 of 5 bubbles
    So much information
    The museum is beautiful and solemn. I was a little overwhelmed by all the artifiacts. Inwas mostly I retested in the attacks themselves, the actual horror of 9/11. There were rooms full of I formation about the building of the original Towers, which I just wasn’t interested in. Enjoyed seeing the Chapel.
    Visited April 2023
    Travelled as a couple
    Written 5 April 2023
  • nctraveler315
    Winston Salem, North Carolina169 contributions
    5.0 of 5 bubbles
    Go Early
    This is an incredible museum. My advice is to go early. We purchased timed entry tickets online for 9 am. We arrived early and had time to take in the memorial pools with only a handful of people around. When we left the museum the memorials were surrounded by people and there was a long line to get into the museum. They let the timed tickets in first so the museum itself was not very crowded for the first 30 minutes or so. It gets crowded fast.
    Visited April 2023
    Travelled as a couple
    Written 7 April 2023
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4.5
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S.B
Macclesfield, UK31 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
A must do when in NYC. We took the tour with very informative guide who was very knowledgeable and compassionate about an emotional subject . The whole experience is done with sensitivity and allows time for reflection . Having previously visited the twin towers on previous visits I found everything covered from construction of the towers , life inside the towers and the dreadful day in September 2001. Please go and see it !
Written 17 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

need2trvl
Miamisburg, OH471 contributions
5.0 of 5 bubbles
Military and veterans get in for free! There's many opportunities for discount or free tickets if you have served in the military or police. Go directly to the 911 Museum to book your tickets. Do not book them through a secondary vendor. Make sure you have your ID and you will go to the will call. I am not in the military, so I had to do my ticket separately. Reserve your tickets way in advance especially in holiday months or peak times. We went first thing in the morning. The museum does get very crowded. It is very sobering. This should be a must do for any American. Also many of our international travelers would benefit from going through this museum. Most non-New Yorkers and young people forget that the World trade Center was attacked twice. 911 was the second atrocity. We were there for about 3 hours maybe a little bit more. There is a lot of walking. I'm originally a New Yorker. I am so glad that I had the reminder. I was able to find the name of someone on the memorial via website. It is free to visit the footprints of the original buildings
Written 16 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

George A.
San Antonio, TX5 contributions
4.0 of 5 bubbles
Sad and depressing but great info. On the 9/11 terror attacks. Shows real life vehicles , items from ground zero. Gives a good insight on what happened that horrific day.
Written 16 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alan304
Cranford, NJ1,524 contributions
5.0 of 5 bubbles
The one hour guided tour provided a narrated journey through most of the exhibits with additional anecdotes. The gift shop inventory was disappointing.
Written 15 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

travelbutterfly87
Bristol, UK69 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
Where do I start?

What an absolutely moving and emotional museum. It so sad that there is one due to the events but I cant express enough how beautifully this has been done.

We got the audio tour which was brilliant and informative and 100% worth the money. We spent a good couple of hours walking through and taking it all in, it really hits you when you see what was recovered and read about what it was. We learnt so much and ended up donating some extra money at the end for such a moving experience.
Written 14 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ALI186570
Paisley, UK12 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
This is a must see if you are in New York. A museum that does true justice to those who lost their lives in the terrorist attacks on the US. The atmosphere is quiet, reflective and respectful. I would not recommend it for young children. You can go round the museum at your own pace and it did not feel crowded.
Written 14 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tracey Paul
London, UK959 contributions
5.0 of 5 bubbles
Well worth a visit. Very informative but somber museum. Showing events of 9/11 and the remains of world trade centre.can get busy in the exhibition part. But this is a must do.
Written 14 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mbal41
Brooklyn, NY13 contributions
5.0 of 5 bubbles
I visited last weekend with my husband and 2 adolescent children. Just for background, my husband worked at the World Financial Center, across the street from the WTC, I worked a 1/2 mile away in Tribeca, and we met at a fundraiser for a fireman who was killed on 9/11. I also knew 6 other people who were killed that day. had been hesitant about visiting the museum because I was afraid it might be triggering, but my children wanted to visit, so we went. While parts of the museum are very intense and a bit triggering, I did find, overall, that it was extremely well done, and really gives visitors a sense of what the whole experience was like that day. It was also really nice to see that they also honor those lost at the Pentagon, and those lost during the first bombing at the WTC. This is a very important part of not just New York’s history, but it reshaped our country. I would say this should be on every visitor’s must see list when they come to New York.
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alex M
Bridgend County, UK28 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
Such an amazing tribute to the so many people who lost their lives it's done with o much respect and taste and after seeing that day happen on the TV was surreal to be there all thee years later
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cherry_Wonderdog
New England3,155 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
Finally came here to pay my respects to those who lost their lives nearly a quarter century ago. Kudos to NYC and all the people responsible for creating this classy and respectful memorial commemorating the victims on the planes, in the building, and on the ground (so many who risked and lost their lives going INTO the buildings before they fell). The entire layout was one that afforded deep reflection of a time, innocence, and for many, a generation lost. The layout of the twin towers has been tastefully converted into active water basins with the names of those who perished randomly (by category) inscribed in bronze around the perimeter. Noise levels are kept at a minimum, although people still congregate for a casual outdoor meal or social gathering. Thankfully, there aren’t any tacky vendors selling knick knacks, only a few items related to 9/11 whose proceeds are earmarked for good causes. All in all, it’s hard to believe how this place used to be – both before and for several years after the terrorist attacks. Today, it’s a place worth visiting on its own.
Written 10 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The National 9/11 Memorial & Museum, New York City

Frequently Asked Questions about The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum admission prices can vary. Entrance tickets currently cost AU$50.00, while a popular guided tour starts around AU$48.49 per person.