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Jet Black Transportation

Open Now: 12:00 am - 11:59 pm
Open today: 12:00 am - 11:59 pm
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Review Highlights
They Abandoned My 92 Year old mother and me at LaGuardia Airport!!!!!!

Don’t trust this company. I requested a premium sedan, NOT an SUV, last Wednesday for pick up of my... read more

Reviewed 2 weeks ago
thissdavis
,
New York City, New York
via mobile
VERY RUDE CUSTOMER SERVICE AGENT

Good thing I have a very bad memory and I forgot your name but just to give the JetBeck management... read more

Reviewed 2 weeks ago
kristianne2016
,
San Bruno, California
Read all 12 reviews
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Traveller Overview
  • Excellent16%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible84%
2 weeks ago
“They Abandoned My 92 Year old mother and me at LaGuardia Airport!!!!!!”
2 weeks ago
“VERY RUDE CUSTOMER SERVICE AGENT”
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1 - 10 of 12 reviews
Reviewed 2 weeks ago via mobile

Don’t trust this company. I requested a premium sedan, NOT an SUV, last Wednesday for pick up of my 92 year old mother in a wheelchair. I went for the premium to ensure the proper sedan low enough for her to access. I wanted the...More

1  Thank thissdavis
Reviewed 2 weeks ago

Good thing I have a very bad memory and I forgot your name but just to give the JetBeck management an idea, he answers calls in the evening EST time. I was looking for a car service in New York when I came across JetBlack...More

Thank kristianne2016
Reviewed 6 August 2018 via mobile

I booked a car thinking it would be the most reliable way to get to the airport on time, but man I was wrong! The driver turned up ALMOST AN HOUR LATE and offered no apology, just shrugged and said ‘traffic’. I almost missed my...More

Thank rachael657
Reviewed 21 July 2018

They added a mandatory 20% tip to the final tip that was not included in the flat rate quote. I understand adding tolls but the tip should be included in the quote if it mandatory and not hidden in the small print. Not knowing the...More

Thank estesman
Reviewed 16 July 2018

I scheduled a black car to pick up my wife from Laguardia and take her to Manhattan. When she landed she texted the company that she was there and they said a black lincoln was on it's way. After about 20 minutes and no car...More

Thank Steve D
Reviewed 10 July 2018 via mobile

Wish I had. Charged us in full two weeks ago. No where to be found. No arrival call. We finally found a number and they sent us a beige Camry Uber after a wait. Their website shows black full size Lincoln sedans. What a rip...More

Thank TOMANDJILL
Reviewed 30 June 2018 via mobile

I booked months in advance, asked for confirmation around a week before and all sounded ok. Arrived, no idea where to go, not at terminal and when eventually we got sorted instead of a nice black premium GMC, we got a basic white Ford pickup....More

Thank TestConsultant
Reviewed 12 May 2018

Booked on line. Charged my CC more than confirmation e-mail stated. Vehicles was not at Airport ... when we called were told that vehicle broke down !!?? Wanted to cancel but was called back and Jet Black sent a Lyft car instead .... E-mailed with...More

Thank Gerald H
Reviewed 9 May 2018

We booked a trip with Jet Black and specified that we would pay in cash. Their webpage asks for your credit card information as confirmation but states that it would not be changed. The driver was late and came to the wrong location. The quote...More

Thank ss2257
Reviewed 2 May 2018

I booked JetBlack Transportation to "Meet and Greet" at JFK airport. When I arrived at JFK and there was NO CAR or DRIVER waiting on me. I waited 20 minutes, then I phoned up Jet Black to ask where the driver was. They told me...More

Thank BruceW1895
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