I reserved a car in December 2021 for Dublin Airport pickup to get us to our hotel where we'd be having our elopement in July 2022. Even put a note saying I'd have my wedding dress. We left the US thinking everything was okay. Landed and couldn't see anyone with our name. Fiancée went to look. Once my phone was working, I saw I had an email from Blacklane that was received mid-flight. They were canceling our ride. They had our reservation for 7 months, this is completely unacceptable. We eventually made it to our destination, but I'll never use Blacklane and hope others skip them as well.

I never write reviews but here it is : Worst service ever . Prepaid booking 10 days before the hey canceled while I was mid flight and so far never refunded . Do not use . Seems like a scam .

Do not book through Blacklane. If you adjust the time of the reservation and then click cancel, it creates a new record number and does not cancel your updated ride. This happened to me twice and they did not refund me for my cancelled rides - only offered my 25% off my next ride? Disputing with my credit card company. They also don't send ride cancellation confirmations. What a scam.

Beyond improvement This is the worst rental company. We hire a car and driver to take us to central London, wait and pick us up, a round trip of about 50 miles. They didn't tell us the driver would not wait and different one would pick us up. He turned up early, we weren't there, he sent a text, I responded with '10 mins' When we arrived he had gone. I contacted him by texe and the response was 'Sorry, your job is cancelled' Blacklane send you messages froma 'Ni reply' account, so you can't respond to them directly. I am nearly 80 years old with a heart condition, With my wife, we were left in the freezing cold in Central London trying to work out how we could get home.

This company tried to delay my reservation until the last possible moment and then ultimately cancelled it. The cancellation occurred at 8am, only three hours before my scheduled pick-up time of 11am. To make matters worse, I received no notification, and the reservation simply vanished from their app, making it seem as though it was never cancelled. As a result, I missed my flight and they still charged me for the reservation. I highly advise against using this terrible company.

The driver barely said two words, even though we asked him a few questions. We told him we’d like to stop halfway, and he said nothing, making us both feel uncomfortable to request a bathroom break. The windows were filthy. Only when he saw me taking a picture did he get out to clean the windshield. For such an expense, it would have been nice to be treated halfway decently. We got there safely. I guess that’s all that matters.

I started using Blacklane based on a recommendation from a collegue. I got two airport transfers in NYC without a problem. Then I booked transfers from the airport in Tampa to my home in Gainesville. The first time they cancelled the ride while I was flying to Tampa. I got the “sorry you’re stranded” email when I landed. They gave me a 25% voucher for my next ride so I decided to try them again. Pickup at my house for a 2.5 hour ride to the airport. They literally cancelled 30 min before pickup and offered a $25 voucher. Had to scramble like hell to find an Uber. I will NEVER use this company again. BEWARE!!

This business should not be operating in New Orleans. I booked transportation for 5 people weeks before a Mardi Gras ball. It was confirmed and paid for. The day of the event, I received an email confirmation with the name of the driver. An hour before the pick up, I received a confirmatory text. Ten minutes before the driver was to arrive, the business called (from New York) saying that the driver could not get to my home because of parades. I knew this was false because any experienced driver in New Orleans would know there were many ways to get to my home, and would have planned their route earlier in the day. There were no parades within miles of the house. It was too late to get any other transportation. I had to drive us, which was an absolute nightmare because of the traffic at the venue and access to parking. Yes, my money was refunded, but that really was not sufficient for the unnecessary stress and drama caused in addition to then having to pay for parking. Never again.

I would warn everyone to stay away from this company. I booked them for a pick up for my family coming back from vacation. First I kept getting emails from them asking me to update things in my reservation because their system was not recognizing the flight number since it was adding a space to the number. Each time they asked me to update it would change the reservation number and price. I than reached out to the company to find out why the price kept changing. They did correct that and I confirmed that they had a driver for my pick up at that time as well. However two hours in to my 6 hour flight they emailed and called which I did not get since I was on the flight and cancelled on us leaving us stranded at the airport. Additionally given they kept having me change items on the reservation I than have 4 charges on my credit card that I now have to get reversed. It was a dumpster fire.. I would not recommend them.

I had made a mistake with the flight number, texted the driver who told me he could wait no problem. 10 mns before I landed in Miami, they told me that they could not wait any longer. Absolutely awful experience. I would never use them again