We all rated it our favourite thing we did in NYC but it is so busy that it's hard to get any nice photos or really enjoy the moment. They sell so many tickets that you can hardly move up the top.. They do a good job of keeping you entertained in the queue as you move through different exhibitions and information and there's an option to take 6 flights of stairs instead of waiting for an elevator to the top. It would be 5 stars if I was able to see and enjoy the view.

We purchased the express lane to go all the way to the top. “All you have to do is follow the red carpet”. The trip up is confusing for the express lane as NO ONE is there to assist with the express lane. The workers are rude and on a power trip and even tried to bully me into the regular line. The first observation deck is just ok. The new one is amazing and the woman up on the very top was the only nice staff member. Think we will pick a different building next time. 12/17

Great experience. Very little waiting after making reservations in advance. Only issue: Have to pay extra to goo by elevator from floor 80 to floor 86. Ok for our adult children and young grandchildren to walk the 6 flights of stairs, but my wife and I (both seniors) chose to decline. Perhaps have elevator to 86 floor available for seniors at no extra charge

Yes, the view is beautiful and the information/displays on the way up are interesting to learn about but it was hard to get over the sticker shock. The base rate is expensive enough but then they charge extra to go to the highest level and charge extra to go at sunset. Guess that's about as America as you can get.

Going through the building there are many different museum-like areas where you can stop and learn interesting facts about the building. The Observatory itself has indoor and outdoor areas to stop and enjoy the views. Can easily spend hours here to take everything in. There was confusion on when you can actually enter the building based on your reservation time. Other than that the experience was worth it.

Went with family of varying ages just after Christmas. Everyone enjoyed it overall and of course it's an epic view from the top. But.. Had visited a few years ago and it was a calm, pleasant experience. I'm not sure if it's just the way it is now or due to the time of year/day (probably both), but it was extremely busy. Security at JKF was nice compared to being barked at on entry here! Literally herded like cattle at a fast pace, barely any chance to take things in without being shouted at. Was hoping to be able to store a stroller, but unfortunately had to fight our way through everyone with it the whole time which was a bit of a chore. Once in it was better, time to look at all the new exhibits about the history, etc - making the ticket price more worthwhile. Attractions for the kids to look at history, the building, the workings, etc. Photo opportunity with King Kong, well is hand anyway! Up to the observation deck on the 86th floor and of course the amazing views. Although again it was painfully crowded, almost having to push your way for every step, and trying to keep track of 8 people (including kids) was almost impossible. Despite the moaning, it's definitely worth visiting and experiencing - set yourself a couple of hours aside to take it all in and be prepared if it's busy.

Furst impressions not great. Disorganised queuing system and the most utterly rude ‘doorman’, speaking to customers so disrespectfully. Once in, experience to 80th floor was fine. The queue to get to the 86th was nearly an hour. I gave up and asked to be allowed to exit and was questioned why I didn’t want to go up to the higher floors. Do I really need to explain myself? I would have preferred to go to Summit One in all honesty. Customer service needs looking at!

A very memorable tour. The flow of the crowd is very well managed and the overall tour had a number of very interesting exhibits done with a very good presentation style. Of course there is also the view. Make sure to try and go on a clear day. The additional 102nd floor observatory cost extra but is worth a visit.

You have to go here to see the City views. But be prepared for long line ups, even if you have a booking time ... which you must have unless you want a very long wait. We went at night and the lights are super.

Had a great time and the building is amazing. Unfortunately several of the staff were very rude. Understandable that they deal with thousands of clueless tourists each day. We were on the 102nd floor ready to come down the elevator to the 86th. We pressed the button that said “please select floor” and were scolded by a staff member for touching the button. She claimed we would mess up the elevator and it would get stuck. No need to treat me like a schoolboy.