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Review Highlights
Good experience. Needed customer service and it was prompt.

Three of us rented bikes for a short ride along the Charles River. The bikes were comfortable and... read more

Reviewed 4 March 2018
Bily_Bob
,
Pennsylvania
Good service. Just beware.

The bikes were great. Hubway is not like other big town bike rentals. They rent shuttle bikes... read more

Reviewed 2 May 2017
ffmunson
,
Joliet, Illinois
via mobile
Read all 67 reviews
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Traveller Overview
  • Excellent50%
  • Very good19%
  • Average7%
  • Poor4%
  • Terrible20%
Travellers talk about
“charles river”(9 reviews)
“blue bikes”(2 reviews)
“helmets”(6 reviews)
About
Hubway is metro-Boston's bike sharing system providing more than 1,300 bikes at 140 stations throughout the cities of Boston, Cambridge, and Somerville, and the Town of Brookline. Local residents can become Annual or Monthly members, and visitors...more
Contact
Boston, MA
Downtown
Website
1-855-9-948-2929
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Reviews (67)
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1 - 10 of 56 reviews
Reviewed 26 October 2018 via mobile

This was the first AND LAST time I’ll be using this crap. I rode a bike from a location near my house to a location deep downtown. I got to the destination, locked the bike in place, everything was fine. .....Suddenly about 2 hours later,...More

Date of experience: October 2018
Thank mfishl
Reviewed 25 August 2018 via mobile

Regular blue bikes rider. Great idea to improve access, fitness, decrease traffic. However the actual service sucks. Bikes are decent but a large portion of bikes and docks are broken. These are often not reflected in the app or website. So you end up walking...More

Date of experience: August 2018
Thank Sarah K
Reviewed 20 June 2018

We rent ride share bikes whenever we travel, its a great way to see the sites and give your feet a break. Download the Blue Bikes app on your phone (it takes AmEx or any other card on the app). The daily rental is around...More

Date of experience: June 2018
Thank Treesha B
Reviewed 4 March 2018

Three of us rented bikes for a short ride along the Charles River. The bikes were comfortable and easy to adjust to our heights. One of the two bikes was not released with the code given. A phone call to customer service was all it...More

Date of experience: February 2018
Thank Bily_Bob
Reviewed 18 October 2017 via mobile

Rented bikes in Boston & loved the convenience & price! $8 for 24 hours. You can ride up to 30 minutes then dock bikes at any hubway station. Then just insert same credit card to obtain a new code to unlock new bikes. We rode...More

Date of experience: October 2017
Thank stuffmosley
Reviewed 15 June 2017 via mobile

My boyfriend and I rented two bikes while in Boston. We chose the 24-hour membership, but apparently if you don't dock the bike every 30 minutes, you get charged additionally. What should have been a $16 rental, turned into $150. What's the purpose of writing...More

Date of experience: June 2017
Thank Cristina F
Reviewed 7 June 2017

I ordered a helmet three weeks ago and it still has not arrived. I emailed them and a representative replied saying that there was a delay in the system. I asked for a refund since it was two weeks then and it was going to...More

Date of experience: May 2017
1  Thank friendlykazoo
Reviewed 2 May 2017 via mobile

The bikes were great. Hubway is not like other big town bike rentals. They rent shuttle bikes. For a quick trip. I kept the bike all day and it ends up costing me a lot more than $8. Just read the instructions and know what...More

Date of experience: May 2017
2  Thank ffmunson
Reviewed 18 January 2017

It's fun, affordable, and fast! As long as you stay under 30 minutes you are good to go. It's way cheaper than the T and the most sustainable way to get around. Highly recommend downloading an app like Spotcycle so you know where the stations...More

Date of experience: May 2016
1  Thank SharonB0918
Reviewed 24 December 2016

Biking was a fantastic way to see the city. We went all along the river, through Harvard, Fenway Park and did part of the Freedom Trail. BUT if you don't re-dock your bike every half hour it ends up costing a fortune. PLUS they take...More

Date of experience: September 2016
Thank pants1969
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Nearby
Downtown
The largest area of the city, Downtown is rich with
historical and iconic sites in Boston. Stroll through
one of Boston’s most famous green spaces, the Boston
Public Gardens, check out and make way for duckling
statues, picnic under a beautiful tree overlooking the
pond, and walk over the iconic footbridge where,
during summer time, you will catch a swan boat toting
children and eager tourists through the pond. Have
...More
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