The hotel lobby fall decorations were AMAZING!!! So ascetically pleasing when you walk-in. The hotel is conveniently located in Union Square with great shopping within walking distance, the trolley stations are near the entrance of the hotel and drop off from the trolley at the front entrance. The smell and cleanliness of the facility were superb, from the bellman, staff at the Oak Room for breakfast and our room attendant was extremely kind and made our room welcoming. We had an unfortunate experience at check in, But a special thanks to Carly at the front desk who helped turn our frown upside down, her kindness and professionalism made our experience more enjoyable, her assistance with management help resolve the problem in a timely manner. Thank you to Carly for an amazing experience at such a beautiful facility. I hope she continues to strive to greatness and success in her position as a front desk representative.

Excellent service from the time I pulled up. Elaine at the front desk checked us in and out, by us, I mean my chihuahua Violet, and I. Elaine was so professional and polite. She explained all the great perks the hotel offers. They have a great package for those of us that have fur babies! Violet loved the free treats! My room had a great view of Union Square, and the room, bed, and furniture were very comfortable! The room was quiet and location perfect. I ordered room service for breakfast and it was fabulous! I’ve stayed at other hotels in the city, and none came close to the great service at the St. Francis! I look forward to my next stay!

This hotel exceeded my expectations in all areas from check in time check out! I was able to check in early, received a free buffet breakfast, free water at the front desk, drink coupons, cable car coupons and so much more! Within walking distance to everything. I'm looking forward to a return visit. Jeff Aquino, Concierge, was excellent! Youll' enjoy your stay here!