On my way to Perth for a very overdue holiday back home working hospitality don't get much time off. So since I was early for my flight decided I'd have a well deserved drink and relax . Stop at Cloud Catcher deli cafe and bar . Had a sandwich grab a wineplace not overly busy no one else at counter pretty much ignored till young man came over yes what do you want ? Just those thanx yep that's $$ ok yep not much of an interaction. Sat there right beside the counter for half hr went back up to get another wine and some nuts . Two older women working there were in a conversation no acknowledgement of myself just continued to talk then one walked over didn't say anything to me is that it yes I said that's $$$ then I went to walk off with wine to my table which was right next to counter they continued talking I'm half way to my table when she says excuse me I have to open that I said sorry ok and she goes and you need a glass I said no thanx I already have one. Pointing to my table . Oh yep then goes straight back to their conversation. Hospitality isn't like it used to be and considering their age I was a little surprised. If you work in hospitality and can't be hospitable please don't bother showing up for work . Working it for 30 years myself and still currently in the game very disappointing

The airport is very clinical. We had to stay over for 6 hours in the airport for our connecting flight during the early hours. We shouldve booked a hotel as the airport was cold, chairs were very uncomfortable and made it impossible to be comfortable to even consider a nap. I wish these things were considered as there were a lot of people struggling like ourselves. If you can afford it stay in a hotel by the airport. There is a Mcdonalds 24 hours in the domestic terminal for food and hot drinks so keep searching as we had to keep walking in hope as minimal staff to ask during the early hours.

This morning, June 15th I had the worst airport experience of my 85 years. I’m a well seasoned international traveler who lives in Melbourne. I asked for a wheelchair to use a head of time due to fractured vertebrae. There was one person in charge of this service this morning with little staff for the service. This unfortunate employee was run ragged trying to get wheelchairs and staff for passengers who required assistance. Yes several flights arrived at approximately the same time. The airport would have known that! It took approximately two hours to get from leaving my airplane to get to my luggage! I was not the only one. Travellers and their families were left sitting in empty corridors for extremely extended periods of time. Can you imagine what impression this would have as a first time visitor to our city? Of the 10 plus airports I have had to use a wheelchair without a doubt the Melbourne airport ranks the absolute worst. The employees were trying their best but overwhelmed. NOT their fault. May I suggest the airport reach out to United Airlines or Narita airport in Japan to learn how to life their game.