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Address: Corner of Killington Road & Bigelow Dr, Killington, VT
Phone Number:
+1 802-422-5000
Website
Today
08:00 - 18:00
Closed now
See all hours
Hours:
Mon - Fri 08:00 - 18:00
Sat - Sun 07:00 - 18:00

TripAdvisor Reviewer Highlights

Read all 17 reviews
Visitor rating
  • 13
    Excellent
  • 1
    Very good
  • 0
    Average
  • 0
    Poor
  • 3
    Terrible
Must go!

Amazing! Super professional, super courteous, super knowledged, super experience. After having a horrendous experience at another ski shop down the road, we walked into Roots and... read more

5 of 5 bubblesReviewed 2 weeks ago
Marjorie P
,
New York City, New York
via mobile
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17 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
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Showing 17: English reviews
New York City, New York
Level Contributor
15 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Amazing! Super professional, super courteous, super knowledged, super experience. After having a horrendous experience at another ski shop down the road, we walked into Roots and received the best customer service. The employees were very helpful and so nice. Best of all, the service was so efficient! We were in and out and the entire process was so seamless. This... More 

Helpful?
Thank Marjorie P
Level Contributor
5 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 March 2016 via mobile

Came in for boot rental and received nothing but great service from ron ,the very nice and knowledable man who took care of us.I will always come to roots and will tell all my friends to go there too.

Helpful?
Thank John M
1 review
5 of 5 bubbles Reviewed 14 February 2016 via mobile

Super helpful, super easy, amazing experience. We got in and out in ten minutes, with well fitted gear and some tips and tricks.

Helpful?
Thank Grant W
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 17 January 2016 via mobile

My boyfriend and I came here today in search of ski rentals for the day. He is considered a type one skier I'm on the border of type 2/3 (been out a couple years with an injury) and we just wanted something basic to get us back in the swing of things. We noticed Roots was the least expensive with... More 

Helpful?
Thank Emily B
Ken R, Owner at Root's Ski & Snowboard, responded to this review

Dear Emily B, Thank you for your feedback. We take great pride in our customer service. However, your claims are a mystery to me. First, our store policy is NEVER to rent ski boots only. Second, that is because we don't adjust any brackets i.e. ski binding that are not ours. Our policy is to send those types of requests... More 

Stamford, Connecticut
1 review
1 of 5 bubbles Reviewed 10 March 2015

Stopped by to buy a pair of snowboarding gloves. The manager gave me a discount on what it is supposed to be a descent pair of gloves but one glove broke when I adjusted it at the mountain. I wore them all day and stopped by the shop on the way back to see if they could exchange the gloves.... More 

Helpful?
Thank JEM2015Travel
Houston, Texas
Level Contributor
155 reviews
95 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 19 February 2015

Ken and Alan helped me get fitted for my ski gear. Process was very professionally done and did not have any problems with the gear on the slopes.

Helpful?
Thank Texans99
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 December 2014

Equipment was in great condition. Staff is very friendly and knowledgeable. Prices are very reasonable compared to others. Definitely would rent equipment from Root's again.

Helpful?
1 Thank Mark E
Hartford, Connecticut
Level Contributor
68 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

Another year back to Killington and another year back to Roots. Dont go anywhere else for your ski or snowboard rentals!!! They have the best price and product. Not to mention knowlegedable staff. We will be back in March, Thanks.

Helpful?
1 Thank jdoggcruiser
Philadelphia, Pennsylvania, United States
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

The equipment we rented was brand new! A bit of concern when someone accidentally borrowed my husband's rental skis (Killington rents the exact same skis) and there was the possibility we'd be buying the new skis. Luckily, the skis were turned in the next day and they called to let us know right away so we could stop worrying. In... More 

Helpful?
1 Thank sharao1225
Ocean View, New Jersey
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 January 2014 via mobile

First time ever snowboarding got the board for a fair price took it out on 2 circle hills(spend the whole time on my butt) waited in the lodge until the end of the day went to return it and was told I ruined the board. Cost $107.

Helpful?
1 Thank Jodonnell95

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
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  • Is there a restaurant or café onsite?