Phillip Island Visitor Information Centre

Phillip Island Visitor Information Centre, Newhaven: Hours, Address, Phillip Island Visitor Information Centre Reviews: 4.5/5

Phillip Island Visitor Information Centre

Phillip Island Visitor Information Centre
4.5
10:00 AM - 3:00 PM
Monday
10:00 AM - 3:00 PM
Tuesday
10:00 AM - 3:00 PM
Wednesday
10:00 AM - 3:00 PM
Thursday
10:00 AM - 3:00 PM
Friday
10:00 AM - 3:00 PM
Saturday
10:00 AM - 3:00 PM
Sunday
10:00 AM - 3:00 PM
About
After advice on accommodation, tickets and things to do on Phillip Island? Stop by our Visitor Information Centre and speak to our local, knowledgeable friendly staff and volunteers for the best things to do, see, eat and special events on Phillip Island. Use our free booking service, Wi-Fi and browse through our range of information on regions throughout Victoria. We also have wide selection of souvenirs, including Australian and locally made products. We sell a wide range of attraction tickets including Penguin Parade tickets. Don’t miss out on your tickets, buy them at our centre. We look forward to your visit!
Suggested duration
< 1 hour
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4.5
30 reviews
Excellent
22
Very good
7
Average
1
Poor
0
Terrible
0

Global Travel 888
Melbourne, Australia4,979 contributions
Tourist Information Centre
Nov. 2021
My wife and I stopped here to get maps and have a short rest during our recent holiday in Phillip Island.

We have been here many times over the years, but our previous visit was in 2014. We decided it was time for another visit, especially after six Covid lockdowns in Melbourne.

This place is always clean and well maintained.
Written 13 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sharlsandco
Melbourne, Australia77 contributions
depends on the statffer you get on the day
Apr. 2021
Great all abilities accessible ramp, building is clean and well kept with information boards outside about Phillip Island, and busts of Aussie grand prix winners.

It really does depend on what staffer you get on the day about how helpful they will be. The staffer we got was adequate but getting information from him was akin to getting blood out of a stone (maybe he was simply having a bad day). He had the wrong date on our penguin parade night, fortunately, the penguin parade staffer (supervisor) sorted that out on the night so we could still get in. When I returned and asked for the receipt to be redone with the correct dates, (for regional travel voucher claim), another staffer was very willing to get this done for us.

Lots of pamphlets and the like, and some very expensive souvenirs, (made in China), available for purchase.
Written 4 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tim O
Pascoe Vale, Australia12 contributions
Great source of information
Nov. 2019 • Family
Attended to get some ideas for our little family get away. Lovely, knowledgeable staff. Lots of handy brochures. Really clean baby change facilities as well.
Written 17 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

steveo6947
Parramatta, Australia21 contributions
Clean and modern
Jun. 2019 • Couples
Nice clean building, well kept with the usual array of pamphlets, postcards and gifts. Nice ladies working there.
Written 9 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Steve, Thanks so much for taking the time to review our centre! Glad you found our facilities modern and enjoyed our array of pamphlets, postcards and gifts. We hope to see you back on Phillip Island again soon!
Written 13 June 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Aussie2406
Albion Park, Australia1,208 contributions
Good Local Information
Feb. 2019 • Friends
We called in here to talk to some locals and get first hand information about what to see and do. The staff where very knowledgeable and helpful with our enquiries, well worth a visit.
Written 5 March 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, thanks for stopping by! We are happy to hear that you enjoyed your visit to the Phillip Island Visitor Information Centre and got some great first hand information from our local staff and volunteers! We hope to see you back again soon!
Written 13 March 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

JENNY L
Tatura, Australia37 contributions
gathering information
Jan. 2019 • Family
Wonderful stop in to get information slow service as they were helping others but they should at least acknowledge you and say wont be long feel free to look as there are hundreds of leaflets but they dont they just ignore you thats the only fault they should acknowledge all visitors. They had cheap little souvenirs that were lovely i had to wait over 40 mins without any acknowledgement while the two staff served two other couples (one each) that's how long they spent talking to them. I just took leaflets off things I wanted to see while spending my week there, but had to wait 45 mins so I could purchase the few nice gifts I wanted to take home for family members, if I had known it would have taken this long or if I hadn't had wanted to buy them I would have just walked out. Sure you have to wait these people were there first but 45 mins is extreme. I would tell my customers excuse me just a sec, say to me if you just want to purchase I can ring that up for you but if you have questions I wont be long letting the people I'm helping know someone else is waiting and needs me, as some of the ridiculous questions they were asking were just time wasting. However the workers did not acknowledge me at all even though I spent good amount of money there they just totally ignored me until finally it was my turn when one couple left.
Written 23 January 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Jenny, thanks for taking the time to review your visit to our centre. We are happy to hear that you found our centre a great place to stop and collect information. However, we are sorry that you had this experience but would like to thank you for being so patient. Summer time is our peak period here and we can often be very busy. We will remind our staff about the importance of acknowledging customers during our busy time. We hope you enjoyed your time on Phillip Island!
Written 2 February 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ken and Anita M
22 contributions
Gather information
Oct. 2018 • Couples
Our first stop on Phillip Island was the Visitor Information Centre at Newhaven where we were greeted by a smiling Kylie who helped us with maps, information on caravan parks and tourist attractions. The map of the island is excellent and we were shown the various options for passes for visiting the major attractions. Would highly recommend stopping here even if you have done prior internet research.
Written 28 October 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Ken and Anita! Thank you for taking the time to review the Phillip Island Visitor Information Centre. We are thrilled to hear you had a great experience and got all the information you needed for your stay here on the island. We love our free maps here and also feel they are very handy even if people have done prior internet research! We hope to see you back again soon!
Written 13 December 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Aglassortwo
Melbourne, Australia225 contributions
Stop here first.
Jul. 2018 • Couples
Not far over the bridge from San Remo, this new-looking facility is a good first stop to pick up hints and info on what to do on Phillip Island. Staff were very helpful, there's a gift shop, and bookings for attractions can be made. Local knowledge helps a lot!
Written 1 August 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, thanks for stopping by! We are happy you enjoyed your visit to the Phillip Island Visitor Information Centre and that you found all the information you needed. Our local staff and volunteers pride themselves on their exceptional area knowledge and ability to provide information and tips for the best things to do and see on the island. Safe travels!
Written 6 August 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jesswakeling
Ocean Grove, Australia42 contributions
Great starting point
Jul. 2018 • Family
This place should be your first stop when arriving on the island

Friendly informative staff

Perfect place to gather information and plan your visit

You can also purchase attraction passes here
Written 24 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Jess, thanks so much for your review of the Phillip Island Visitor Information Centre! Our centre is a great place to stop when you first arrive onto the island and we are happy to hear that you were able to gather all the information you needed and to purchase tickets to Phillip Island’s attractions. Looking forward to seeing you back again soon!
Written 6 August 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Karin d
Sydney, Australia69 contributions
Helpfu
Jun. 2018
Well informed, helpful and an easy “ one in all place “ to book your tickets. Some even with a slight discount.
Written 30 June 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, thanks for taking the time to provide us your feedback on your visit! We are happy to hear you enjoyed visiting our centre and that we provided you with a ‘one in all place’ to book your tickets to the attractions on Phillip Island. We hope to see you back here soon!
Written 6 August 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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