Lake Mountain Alpine Resort

Lake Mountain Alpine Resort, Marysville: Address, Phone Number, Lake Mountain Alpine Resort Reviews: 4/5

Lake Mountain Alpine Resort

Lake Mountain Alpine Resort
4
Ski & Snowboard Areas
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About
Lake Mountain is Melbourne's closest and most affordable alpine resort, just a 120 kilometre drive from Melbourne. A year round destination for the entire family which during the winter months offers over 37 kilometres of cross-country ski trails, toboggan slopes and plenty of snow play areas. During spring and summer enjoy exhilarating flying fox rides, laser skirmish, challenging mountain bike trails and enchanting mountain walks. The Resort provides skiers with the opportunity of learning new skills in a relaxed, fun environment. Our ski school provides both the young and the young at heart with professional ski instruction. Enjoy an intimidation free experience! We offer ski clothing and equipment hire on site over the winter months so there is no reason to not enjoy the diverse experiences that the mountain offers. At the end of an active day enjoy majestic mountain views, local seasonal food and hot and cold beverages at the licensed Cafe or Bistro.
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4.0
300 reviews
Excellent
104
Very good
139
Average
32
Poor
13
Terrible
12

Tom B
Melbourne, Australia1,486 contributions
Jan. 2022 • Friends
The Cafe has been re launched, as a specious Air conditioned space, the perfect place to buy ice cream and coffee after riding up the hill on a sunny day.
Written 20 January 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bec
Brisbane, Australia1,028 contributions
Jul. 2021 • Family
Amazing for families and first timers. Great price for entry and hire of items. Friendly staff and cafe to suit most taste buds. This is a must for families.
Written 4 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Niki132
Geelong, Australia11 contributions
Aug. 2021 • Family
Told we absolutley would not be allowed to enter the resort at all without a Covid test within 72 hours, which we bent over backwards to get, and then we’re never even asked to show them. I don’t mind getting the test at all, but to be told we’d be turned away without them and take extra time off work to get them just for them not to be needed was insulting. My husband and I were taking turns to take our 2 year old down down the toboggan run but you have to pay for 2 magic carpet passes even if you are only using it with one child- it should only be a cost per child if the kid is not old enough to use it by themselves!
Staff did nothing to stop people who were doing all the things posted on the boards that they shouldn't be doing- standing up on toboggans etc which made for multiple nasty collisions and unsafe conditions for small children even when supervised by adults.

The cafe was disorganized with no clear instructions on the fact that you have to pay for coffee in one spot and then take your receipt to the barista to actually order. I ordered coffees and the staff asked me if I wanted my receipt, so I said no to save paper, only to walk straight over to the barista and be denied service because I didn’t have the receipt?! If I had ordered coffee why wouldn’t the cashier tell me I needed my receipt to actually order it?! Not to mention staff were walking around with masks on their chins the whole time inside the cafe.

The mountain is an ok experience, but that’s a real shame as it should- and could- be a great experience. The dedicated toboggan hill for young kids to toboggan and manic carpet are excellent and Marysville itself is lovely! Unfortunately the staff at Lake mountain resort itself leave a lot to be desired, which can make or break an experience at this place! Next time we’ll just drive a bit further and go to Hotham!
Written 17 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Eshan Arya
64 contributions
Jul. 2021 • Family
People pay to get in, book in advance and do the right thing by following the Covid rules only to be treated like animals by the rude staff.Terrible customer care and rude staff who are not abiding by the government's guest number protocols and creating their own rules. The cafe had a limit of 100 people at a time but with even 10 people inside at 3pm, the staff was literally chasing people out in an extremely rude fashion. Not visiting this place again. Better visit Baw Baw or Hotham. The staff at the cafe needs some training in customer care, they get paid right? an people pay to visit this place right?
Written 19 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LynnyA
Mckinnon, Australia116 contributions
Jul. 2021 • Family
This was our second trip to Lake Mountain, the first being about 8 years ago.
Things that have improved: there is now a safety net at the end of the toboggan run preventing kids flying off the end into the little river (this happened to our 5 y old last time we were here so thanks for the safety improvement)
That is all I can think of for improvements. Everything else has gone south since!
In particular, the food available for purchase is foul. Fried, low quality chips + fish or nuggets. Although they advertise other items, none were available/ staff were not prepared to make a toasted sandwich.
Also remember to take enough drinking water for the day! They STILL have not come up with a solution to provide free, safe/filtered drinking water at the resort. But then why would they when they sell bottled water for $3.50?
But the thing that makes this place the most disappointing is the staff who patrol the toboggan runs. Instead of installing a sign to tell people not to stand at the end of the run to take photos or videos of their kids, they continuously shout at people to move away. I stood in the "safe" area off to the side and watched this happen all day. One senior staff member was inducting another on this day and told him "you literally have to repeat this ad nauseum all day long" and then proceeded to show him the rude and patronising manner in which he was required to hurry people off the run. Perhaps it's time for a rethink of this approach?!
In 4 unenjoyable hours for my children, they were told off 20+ times for tobogganing too fast, tobogganing out of control (!?), not getting out of the way of others coming down, walking on the tobogganing run (um, how would you like us to get off the mountain if you fall out half way down? Somersault?).
Put up a sign. Give people instructions when they enter/buy their tickets and then leave people to enjoy themselves!! Our children gave up trying to toboggan to your liking and we went home!!
Written 9 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CodyMav
Gold Coast, Australia27,608 contributions
Mar. 2021
Wow, what a beautiful drive from Marysville. This is a short detour off the main road, up to the pleasant resort
Written 23 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

JennyLiz B
Melbourne, Australia54 contributions
Apr. 2021
Interesting to see the resort without snow and have a good walk on the snow trails. Lovely sunny day.
Written 12 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Harry J
Melbourne, Australia166 contributions
Mar. 2021
They did not know how to make any sort of coffee and my wife's tea was made with all milk?
Bring you own drinks would be best!
Written 11 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Holly J
Bendigo, Australia4 contributions
Jan. 2021 • Friends
Visited just for a look and couple small hikes,lovely clean facilities,beautiful place to visit.The biggest highlight..the couple of fellas working there that weekend!Very helpful and friendly,got the vibe they thoroughly enjoyed their jobs,and are passionate about the area.Super impressed with their people skills and friendliness,wish I had grabbed their names,massive asset to Lake Mountain.Thanks guys!
Written 20 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cathie13
Saipan, Mariana Islands92 contributions
Jan. 2021
Well run resort, great staff, plenty to do even during summer. We took the easy hike, about 20 minutes up, to one of the summits. Great views when the clouds finally decide to move on. Steep in some places but well worth it.
Written 19 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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