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ESPA Acqualina

17875 Collins Ave, at the Acqualina Resort & Spa on the Beach, Sunny Isles Beach, FL 33160-2718
+1 305-918-6844
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Review Highlights
PERFECT RESOLUTION

Finally, a few weeks ago, the Director of ESPA -Jocelyn- resolved my issue. She was amazing, not... read more

Reviewed 30 January 2016
Limari22
,
Miami
Poor Customer Service/Support

I have an issue with a lost Gift card I received for the ESPA and have been trying to resolve with... read more

Reviewed 9 January 2016
Lina A
via mobile
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Overview
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Well established throughout Europe as one of the premier spas in the world, ESPA now makes its home in the U.S. with a Miami Beach destination day spa at Acqualina Resort & Spa on the Beach. Holistic, meditative, and restorative treatments based on Ayurvedic principles are the basis of this elite Miami Beach spa in South Florida, where guests are invited to enjoy the full day-spa experience. Quiet lounges, sauna and steam rooms, a spa pool and terrace, and a selection of spa cuisine comprise the ESPA Journey. Arrive at this Miami spa hotel and enjoy hours of peaceful relaxation both before and after spa treatments.
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“steam room” (11 reviews)
“my husband” (3 reviews)
“therapist” (12 reviews)
LOCATION
17875 Collins Ave, at the Acqualina Resort & Spa on the Beach, Sunny Isles Beach, FL 33160-2718
CONTACT
Website
+1 305-918-6844
Write a ReviewReviews (80)
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"steam room"
in 11 reviews
"my husband"
in 3 reviews
"therapist"
in 12 reviews
"pool"
in 9 reviews
"spa"
in 38 reviews
"service"
in 17 reviews
"massage"
in 22 reviews
"relaxation"
in 4 reviews
"comfort"
in 2 reviews
"wedding"
in 2 reviews
"attendant"
in 2 reviews
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21 - 30 of 66 reviews

Reviewed 30 January 2016

Finally, a few weeks ago, the Director of ESPA -Jocelyn- resolved my issue. She was amazing, not only did we make things right but she went above and beyond. I will definitely be looking forward to visiting ESPA soon.More

1  Thank Limari22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 31 January 2016

Dear Limari22, I am delighted to read that you have received your gift card and Jocelyn took such great care of you. We are already looking forward to welcome you back at Acqualina so you may redeem it and enjoy all of the luxurious amenities...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2016 via mobile

I have an issue with a lost Gift card I received for the ESPA and have been trying to resolve with Concierge, accounting and any person who answers the phone when I call. I received the ESPA gift card as a christmas gift however I...More

1  Thank Lina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 11 January 2016

Dear Lina A, Please accept my sincere apologies for your inconvenience and the inability to find swift resolve in this matter as well as for the security measures in place to protect our customers. Rest assured this has been addressed already along with the delay...More

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Reviewed 13 September 2015

Review by my wife Joy: In 2014 I had my first amazing Orange Blossom spa treatment by DeKendra James at Acqualina Resort and Spa. When I placed my 2015 reservation, I requested her again however nothing was noted in my confirmations. After check-in I walked...More

1  Thank Jagu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 14 September 2015

Dear Jagu G, Thank you very much for an amazing review of your experience at the Acqualina Spa by ESPA. I am delighted to know that you enjoyed all the wonderfully soothing and relaxing amenities, most importantly however the personalized and truly dedicated service of...More

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See more reviews
Reviewed 9 September 2015

Their steam room is THE coolest I have ever been in with the light show and music. The only thing I wish they had was an actual ice plunge, they have like a ice machine but an ice plunge would complete this very cool spa....More

Thank RayH918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Director of Front Office at ESPA Acqualina, responded to this reviewResponded 11 September 2015

Dear Ray H, Thank you for taking the time to share your wonderful review of our exquisite ESPA. I have taken the liberty to share your feedback with our entire Acqualina Family. We were thrilled to read how much you enjoyed our amenities; and that...More

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Reviewed 27 August 2015

The mark of a great place is how the staff is trained, you can have the most expensive place in the world, if your service is not in place it is all in vain. I could not have wished for a more wonderful experience.....from the...More

Thank carol c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 29 August 2015

Dear bradyone, I could not agree more with your sentiments respective great service and I am elated that your "Acqualina Spa by ESPA" experience was nothing short of exceptional. Please know it was a true pleasure to pamper you and I am delighted to know...More

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Reviewed 18 February 2015

This is a top notch spa. I had a massage here back in October 2014 and it was the best one I've ever had. The staff are all extremely kind and helpful. You get the sense that everyone wants to make your stay amazing. They...More

Thank beckeboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 7 March 2015

Dear beckeboo, Thank you very much for sharing your kind sentiments about the most recent visit to our Acqualina Spa by ESPA. It was most certainly a great pleasure to host you and I am delighted to know our staff was able to cater to...More

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Reviewed 11 February 2015 via mobile

I have heard many positive reviews about Espa but you can not truly understand how amazing it is until you experience it for yourself. My girlfriend and I had a "me day" and spent it at Acqualina Spa by Espa. Due to an accident we...More

Thank BBDDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 16 February 2015

Dear BBDDP, I wish to express my sincere gratitude for such wonderful account of your recent visit to the Acqualina Spa by ESPA. It is lovely to read that you and your girlfriend were spoiled by our dedicated team led by Spa Director Cynthia Bell...More

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Reviewed 4 November 2014

This place is amazing and I had the good fortune to visit here two times - once together with my spouse. I bought her a nice spa package that she was very thankful for and will never forget. I cannot believe how careful everybody was...More

Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 16 February 2015

Dear E C, I cannot begin to thank you for expressing such wonderful sentiments about your visit to our Acqualina Spa by ESPA here in this forum. It was such an honor and privilege having been able to pamper and make you feel like royalty....More

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Reviewed 30 August 2014

in my wife's words" ESPA Acqualina spa treatment was extraordinary! My massage therapist was Dekendra James and my body treatment was the Orange Blossom it was TRULY unforgettable. Dekendra was very polite, elegant and skilled at her craft. She went out of her way to...More

2  Thank Jagu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 31 August 2014

Dear Jagu G, I greatly appreciate you taking the time and sharing this luxurious spa experience with the world here on Tripadvisor. It is wonderful to know that you not only enjoyed all the exceptional amenities provided in our Acqualina Spa by ESPA, even more...More

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Reviewed 15 August 2014

The Spa area is lavish and tranquil. The experience was certainly relaxing and pampering. The summer specials were awesome.More

Thank Juanita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Hotel Manager at ESPA Acqualina, responded to this reviewResponded 31 August 2014

Dear Juanita H Thank you very much for visiting the Acqualina Spa by ESPA and highlighting our wonderful services in this review. I greatly appreciate you taking the time and it pleases me greatly to know your experience was nothing short of spectacular. Please come...More

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