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The Moat Spa

Castle Street, Ruthin LL15 2NU, Wales
+44 1824 702664
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Review Highlights
Wonderful experience at moat spa

Recently under new management the team's future aspirations are already clear to see. Nothing was... read more

Reviewed 2 weeks ago
Julie P
via mobile
Massage

I have been saying at the castle for 3 days and finally got to it visiting the spa area. Was well... read more

Reviewed 3 weeks ago
Erika T
via mobile
Read all 35 reviews
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Overview
  • Excellent42%
  • Very good14%
  • Average11%
  • Poor22%
  • Terrible11%
Travellers talk about
LOCATION
Castle Street, Ruthin LL15 2NU, Wales
CONTACT
Website
+44 1824 702664
Write a ReviewReviews (35)
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All reviews
"salt scrub"
in 2 reviews
"under new management"
in 2 reviews
"lovely relaxing day"
in 2 reviews
"afternoon tea"
in 2 reviews
"therapist"
in 6 reviews
"castle"
in 4 reviews
"express"
in 2 reviews
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1 - 10 of 35 reviews

Reviewed 2 weeks ago via mobile

Recently under new management the team's future aspirations are already clear to see. Nothing was too much trouble and even with a slight delay due to maintenance in the rasul room we were kept well infomercial and refreshed! We will definitely be back to see...More

1  Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I have been saying at the castle for 3 days and finally got to it visiting the spa area. Was well met and taken care of. While waiting on my massage they had a fabulous room to relax in. Almost fell asleep. Then on to...More

1  Thank Erika T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

While staying at Ruthin castle I popped down to the spa for a 30minute treatment. The service was great down there. Really friendly and the spa looked quite relaxing and inviting. The treatment itself was great and I left feeling really relaxed and ache free.

1  Thank fowlermrrichardf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 April 2018 via mobile

Experience we were left to put our on clay on ad sit n a cubicle were no steam came through. Tried to get attention in reception Covered in clay no one around Went into general steam room floors very slippery when wet For £85 for...More

Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
12
Reviewed 9 April 2018 via mobile

My husband suprised me with a spa day here for my 30th birthday. When we arrived we immediately thought the place was quite run down and tatty but thought the spa may be different. We were wrong and in fact the spa was worse! On...More

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

I’d booked a spa day and treatment for my partner and I, to relax and unwind. The receptionist pointed us in the direction of the spa and that was the last we saw of anyone. Sat downstairs for over 20 mins and nobody turned up...More

1  Thank BigIan63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile

Was lovely relaxing day. Would have been better if there was a pool but hey ho. Mud rub and salt scrub was amazing. Staff lovely

2  Thank geminigirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017

Therapist and treatments were good but pedicure smudged over an hour later bit annoying as it was to late to go back and have it fixed however enjoyed experience

Thank paulastevens298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruthin_Castle, General Manager at The Moat Spa, responded to this reviewResponded 6 July 2017

Thank you for your recent comments, we do not mislead our guests by advertising that we have such facilities. We also recommend allowing sufficient time for your nail polish to dry.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2017 via mobile

Absolutely worth it, just the chillout time in the salt copper bath was so romantic followed then by a couples massage, overall this is a very enjoyable experience

Thank Carla Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruthin_Castle, Manager at The Moat Spa, responded to this reviewResponded 6 July 2017

Thank you for your positive comments following a recent stay. The salt bath is very popular and we always receive positive feedback about the treatments. We hope that you will have an opportunity to re-visit the Castle in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2017 via mobile

Just visited with friend for a express spa day, the staff are lovely the three young ladies we encountered were polite, the two treatments we had were lovely. Unfortunately the spa it's self is tired, neglected and has no atmosphere. The changing rooms and reception...More

4  Thank hollhurstevilles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruthin_Castle, Manager at The Moat Spa, responded to this reviewResponded 6 July 2017

Thank you for your comments. The Spa is quaint and tranquil, it houses a steam room, Sauna, Rasul and Relaxtation Suite. Generally, there isn't an 'atmosphere' as guests are enjoying the peace and tranquility. It has been extremely warm recently and we have used the...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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