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Review Highlights
Lovely Hotel but disappointed with the restrictions on leisure facilities

Just back from the Lochside Hotel & Spa in New Cumnock which we booked for my 40th Birthday break... read more

Reviewed 1 week ago
Val C
via mobile
Spa experience was fantastic.

My future stepdaughter and I went to the Spa a few days ago or her birthday. Overall it was... read more

Reviewed 4 weeks ago
Louise W
Read all 38 reviews
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Traveller Overview
  • Excellent63%
  • Very good28%
  • Average2%
  • Poor5%
  • Terrible2%
Travellers talk about
“thermal suite”(6 reviews)
“steam room”(4 reviews)
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New Cumnock KA18 4PN, Scotland
Website
+44 1290 333000
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Reviews (38)
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All reviews thermal suite steam room relaxation room afternoon tea her birthday head chef lovely hotel booked an overnight stay an evening meal treatment stephanie reception therapist fab gem wee chefs
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1 - 10 of 38 reviews
Reviewed 1 week ago via mobile

Just back from the Lochside Hotel & Spa in New Cumnock which we booked for my 40th Birthday break, thinking we will arrive at 2pm and spend a few hours in the leisure facilities relaxing before enjoying a few drinks before dinner. The hotel is...More

Thank Val C
Reviewed 4 weeks ago

My future stepdaughter and I went to the Spa a few days ago or her birthday. Overall it was outstanding, the smell when you walk through the Spa reception door is lovely, the staff are all very polite and nothing was too much bother. The...More

Thank Louise W
Reviewed 18 September 2018 via mobile

Booked an overnight stay with 2 course lunch, use of spa facilities & massage for £175. On arrival the reception staff were lovely, polite & helpful, they created a wonderful 1st impression & should be credited for that. Lunch was booked for 2pm, we arrived...More

Thank Jillian M
Reviewed 23 July 2018 via mobile

Had the most amazing time here , hotel beautiful and clean , every single member of staff spoken to were so lovely and friendly and helpful !!! X I had the best spa treatment of hot stones was by far the best I have ever...More

Thank ladieswotlunchwell
RAD-Hotel-Group, General Manager at Lochside House Hotel Spa, responded to this reviewResponded 25 July 2018

Thank you so much for your feedback, were delighted you enjoyed it Kind regards Team Lochside

Reviewed 20 July 2018 via mobile

We are at the cedar wood lodge right now we are here with extended family for 2 nights the lodges are beautiful and very nicely furnished and has 4 bedrooms a nice view over the loch and a spa bath outside we are a mixed...More

Thank christine0253
RAD-Hotel-Group, General Manager at Lochside House Hotel Spa, responded to this reviewResponded 25 July 2018

Thank you so much for your kind words were delighted your enjoying it Kind regards Team Lochside

Reviewed 2 June 2018 via mobile

Wèll this must be out sixth visit and it just gets better each time.so were does one start I ask myself, no surprises but it has to be our beautiful girls Molly moo who we simply adore in everyway, Kylie the girl with so much...More

1  Thank foxyladyscotland
Reviewed 21 May 2018 via mobile

We called in for an evening meal recently, as we were staying nearby. It is in a lovely setting, and looked very impressive. We were shown to a table near the bar, with all its comings and goings, waited quite a while before our order...More

Thank aissiegirl
Reviewed 17 May 2018 via mobile

Had a good experience at Lochside hotel spa. My therapist was Sharon and think I have had her at a previous visit. Had a facial and head massage, both very good. Lovely calm and relaxing environment. I will return and recommend to others.

Thank 834sheilab
RAD-Hotel-Group, General Manager at Lochside House Hotel Spa, responded to this reviewResponded 29 July 2018

Many thanks for your kind words it's much appreciated by us all Team Lochside

Reviewed 30 April 2018 via mobile

Went to spa day and afternoon tea sunday 29 april ..spa treatment and staff were fab .changing rooms and lockers quite small so on busy day it be a bit tight in them ..staff were lovely and helpful..we then went for afternoon tea..had a small...More

Thank b s
RAD-Hotel-Group, General Manager at Lochside House Hotel Spa, responded to this reviewResponded 25 July 2018

Thank you for your lovely review, please accept our apologies for the sandwhiches Team Lochside

Reviewed 5 April 2018 via mobile

My mother’s day gift from my children was a spa day with treatments and food.This did not disappoint on any level and the 45 minute treatment package was excellent and very professional even down to the relaxation room with the lemon water and herbal tea.The...More

Thank Linz1963
RAD-Hotel-Group, General Manager at Lochside House Hotel Spa, responded to this reviewResponded 25 July 2018

Brilliant - thank you so much , see you soon Team Lochside

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Questions & Answers
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Stuart T
16 September 2018|
AnswerShow all 2 answers
Response from 834sheilab | Reviewed this property |
Auchinleck
1
Vote
Murielle S
9 July 2018|
Answer
Response from RAD-Hotel-Group | Property representative |
No I'm afraid we don't but we do have a spa pool
0
Votes