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Russell Stover Chocolates

1976 Chocolate Dr, Cookeville, TN 38501-2022
+1 931-526-8424
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Review Highlights
Love it

I’m not sure I’m reviewing the exact location but the Russell Stover place as you are going in the... read more

Reviewed 2 April 2018
Dallas P
Exceptional Customer Service and Chocolate!

I have always enjoyed going to Russell Stover's since I was a little girl every year around... read more

Reviewed 11 February 2018
sphonthego
,
Cookeville, Tennessee
Read all 38 reviews
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Overview
  • Excellent73%
  • Very good13%
  • Average5%
  • Poor2%
  • Terrible7%
Travellers talk about
Open Now
Hours
Hours Today: 12:00 pm - 5:00 pm
LOCATION
1976 Chocolate Dr, Cookeville, TN 38501-2022
CONTACT
Website
+1 931-526-8424
Write a ReviewReviews (38)
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"chocolate covered strawberries"
in 3 reviews
"free candy"
in 2 reviews
"great store"
in 2 reviews
"candies"
in 7 reviews
"factory"
in 3 reviews
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1 - 10 of 37 reviews

Reviewed 2 April 2018

I’m not sure I’m reviewing the exact location but the Russell Stover place as you are going in the Smokies is great. We stop there quite often and love it. If you love chocolate then you will love it.More

1  Thank Dallas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, customer care team at Russell Stover Chocolates, responded to this reviewResponded 6 April 2018

Dear Dallas, Thank you for taking the time out of your busy schedule to review our business. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Your review makes a difference to us...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

I have always enjoyed going to Russell Stover's since I was a little girl every year around Valentines with my mom. This year, it was even more enjoyable. The staff is always so kind and considerate to greet you with a sample. But this year,...More

Thank sphonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Owner at Russell Stover Chocolates, responded to this reviewResponded 13 February 2018

Thank you sphonthego, for giving us such high marks. We are constantly hard at work to deliver the best possible products and experiences. We could not ask for a better compliment. Knowing that your selection was exactly what you needed reminds us of the importance...More

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Reviewed 1 January 2018 via mobile

A bit disappointed, thought it was the place where the candies are made and we would have a look at the process, but no, it is an outlet store. That said Russell Stover is some of the best chocolates around. YUM!

Thank Giggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded 3 January 2018

Hi, We are sad to hear things did not go as expected. Your opinion is valuable to us and helps us shape everything that we do. Thank you for taking time to share your opinion with others. Kindest Regards, Andrea Customer Care Representative

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Reviewed 28 December 2017

You can find the same things at any grocery store or discount store for a lot less. I was very disappointed.More

Thank allisone1351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded 3 January 2018

We are truly sorry your experience was not to your satisfaction. Your review makes a difference to us and it is incredibly helpful. Know that we value your feedback as a key tool to help us learn ways to improve our business. Best Regards, Andrea...More

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Reviewed 22 December 2017 via mobile

Great place to buy chocolates and staff was really friendly and courteous. Great time!! Definately recommend!!More

Thank 64randallm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Care Team at Russell Stover Chocolates, responded to this reviewResponded 29 December 2017

Hello, We are so glad to hear you had a superior experience when visiting our shop. Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! Your review is valuable...More

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Reviewed 10 November 2017 via mobile

Fabulous chocolate! Best part is the blooper and discount section. They have a large selection of sugar free candy that I always get for my dad. Many gift box selections. This a must place to stop, if you like chocolate, hard candies or need a...More

Thank 5fabFrosts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Care Representative at Russell Stover Chocolates, responded to this reviewResponded 10 November 2017

Thank you so much for taking the time to write such a nice review. Your thoughtful and descriptive review reaffirms that we are heading in the right direction and it helps others know what we are all about. We realize our customers are busy and...More

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Reviewed 30 October 2017 via mobile

Great customer service and the staff was very helpful. The different variety of candy was amazing and never had that experience before. I was real please of the respect and helpful staff. I will go back and will bring more people with me. 5 starsMore

Thank Danyell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Care Representative at Russell Stover Chocolates, responded to this reviewResponded 2 November 2017

Hello Danyell, We are so glad to hear you had a superior experience when visiting our shop. Our common goal is to constantly strive to deliver the very best by matching people that love their work with products and services that rock! We hope you...More

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Reviewed 16 October 2017 via mobile

We love to stop in anytime we are in the area. My teenagers always grab a box of the assorted bloopers. There are always great deals!More

Thank SGSvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Service at Russell Stover Chocolates, responded to this reviewResponded 16 October 2017

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible products and experiences. We are glad to know that your purchase was just the right product for your family, and we totally hit the spot. We...More

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Reviewed 16 October 2017

Some friends took us for our first visit to the store last week when we were passing through the area. Very friendly staff. Lots of sweet treats from the "bloopers" that you can get on discount to the delicious in season candy apples, all make...More

Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RS_Chocolatiers, Customer Service at Russell Stover Chocolates, responded to this reviewResponded 16 October 2017

Hi, We are so delighted you took the time to try us. We know that you have options and we are tremendously happy you picked us. Everyone here is working hard to create experiences and deliver first class products that inspire you to continue visiting...More

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Reviewed 3 October 2017 via mobile

I have always enjoyed my visits. Samples are good and you can find good bargains chocolate is always a good gift.

Thank gordonv766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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