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Plex HiWire Family Fun & Sports Center

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Address: 741 Fashion Dr, Village at Sandhill, Columbia, SC 29229-7936
Phone Number:
+1 803-360-7300
Website
Today
09:00 - 22:00
Open now
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Hours:
Sun 13:00 - 19:00
Mon - Thu 09:00 - 22:00
Fri - Sat 09:00 - 23:00
Description:

Plex HiWire Sandhills is a 90,000 sq. ft. Family Fun Center that hosts...

Plex HiWire Sandhills is a 90,000 sq. ft. Family Fun Center that hosts HiWire Ultimate Trampoline Park featuring Massive Continuous Trampolines, Olympic-size Foam Pits, Ninja Warrior Obstacle Course, Air-Slam Basketball Goals and Dodgeball Stadium. Our Full Size Regulation Roller Skating Rink is always Rocking & "Jumpin Jacks" Inflatable Park is the largest in the Midlands! Play at our State of the Art Arcades which have Amazing Redemption Prizes! Plex HiWire is also Birthday Party Headquarters and is perfect Venue for Corporate or School Groups!

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TripAdvisor Reviewer Highlights

Read all 31 reviews
Visitor rating
  • 11
    Excellent
  • 8
    Very good
  • 4
    Average
  • 3
    Poor
  • 5
    Terrible
Fun afternoon with the family

An easy way to where out those kids with lots of energy, especially on a cold day. The kids all had a great time. Our kids are 5, 4, and 22 months. All of them had a blast. A... read more

4 of 5 bubblesReviewed 9 January 2017
RML1672
,
Sumter, South Carolina
via mobile
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31 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Level Contributor
35 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

I had an extremely bad experience at Plex Hiwire in Columbia, Sandhills. When we arrived there the lines were very long just to sign a waiver. We then heard from the guest that they had some more around the corner so we went and stood in line about 15 min. We were then told that we needed to stand in... More 

Helpful?
Thank AJRButlerPhd
Lori H, Guest Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi AJR, We are so very sorry you're experience was less than perfect at Plex HiWire. We do appreciate you taking the time to give us feedback though. We always strive to give excellent customer service so we are sorry we fell short. Hope you have a super day and do hope you will cone back to see us again!... More 

2 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 30 January 2017 via mobile

I hope you enjoy my rebuttal to your reply. An excerpt from your reply to my review last year, Jan 2016... "Jumping Jacks Inflatable Park has become so popular that we are actually in the process of changing the time limits allowed per ticket.. It will no longer be unlimited jumping but will be separated into an hour, or two... More 

Helpful?
Thank AlexSummers
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi Alex, So glad you had a Great Time at Plex HiWire and especially Jumpin Jacks!! We appreciate your comments. Feedback is a gift and we do appreicate you taking the time to let us know how we are doing! Have a Super Day! More 

Sumter, South Carolina
Level Contributor
75 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 9 January 2017 via mobile

An easy way to where out those kids with lots of energy, especially on a cold day. The kids all had a great time. Our kids are 5, 4, and 22 months. All of them had a blast. A couple points: 1) take the time to do the waiver online at home, and then bring the form with you. 2)... More 

Helpful?
Thank RML1672
Lori H, Guest Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi RML1672! Thanks so much for taking the time to write an AWESOME REVIEW on Plex HiWire! We really appreciate your comments and suggestions for future guests! And Super Excited all your kiddos had a BLAST! We really appreciate your patronage and supporting local business at Plex HiWire! Hope to see you again very soon! Thanks again! More 

Columbia, South Carolina
Level Contributor
287 reviews
186 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed 12 October 2016

I been here several times in the past with my family. I have 1 boy and three girls and there is me and my wife plus a family friend. We have brought the kids here many times in the past two years and had no issues. We decided that we would go to the store in Sand Hill for a... More 

Helpful?
1 Thank brian0910
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi Brian, Thank you for taking the time to write a review. We are certainly sorry you had a less than pleasant experience and it certainly sounds like there was a misunderstanding in regards to our new policy requiring our Grippy Jump socks. We put this in place because it's more safe having the grip rubber on bottom of socks... More 

2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 15 August 2016 via mobile

Sandhills location, Columbia, SC. Horrible. Air conditioner not working. Inside thermometer reading 84 degrees. Being a Registered Nurse I Immediately went to management to inform them of possible liabilities due to heat related injuries. They refused to listen , I asked to speak to the managers, manager and was told they could not reach senior level management. I asked for... More 

Helpful?
2 Thank thejetsetter1
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi, We are so sorry about the heat in the building yesterday. We were having issues with air conditioners and we do apologize. They should be fixed today. Again, we apologize. We also want to apologize is there was miscommunication. We are a Local Small Business and our reputation and respect for our customers is of utmost importance. Please call... More 

Level Contributor
7 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 15 August 2016 via mobile

I went to Plex to celebrate my niece's second birthday. The manager and staff delivered less than acceptable customer service; the temperature was incredibly uncomfortable, particularly for a sports complex; our cake was ruined at the hands of stag due to their negligence and the list goes on. I highly discourage anyone from patronizing this place of business. You will... More 

Helpful?
3 Thank edswilkerson
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi EdWilerson, We are so sorry for the heat in the building yesterday. We were issues with our air conditioning and we are getting it fixed today. We pride ourselves on having the highest of standards in customer service and do apologize if we feel short. We are addressing with Staff & Management on Duty and I assure you this... More 

Columbia, South Carolina, United States
Level Contributor
102 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 28 July 2016

we went to the irmo plex off of Peak exit. Was disappointed we had been given 2 passes to come back and jump but they said ice skate on front and no manager signed them, so I paid $15 for my nephew to jump 45 minutes, I was told to bring sox. But we had to buy their sox. I... More 

Helpful?
1 Thank Les H
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi Les, We do apologize for your experience at Plex HiWire. We really do strive to have excellent customer service. We actually do have a ramp that meets ADA guidelines for you to view your guests actually on the trampoline floor. Sorry you were not informed that you could view from actually inside the park. We will make sure staff... More 

Charleston, South Carolina
Level Contributor
38 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 2 June 2016 via mobile

PLEX was good for the kids. We went Memorial Day so prices were cut in half. I don't think we would pay full price. Kids roller skated for an hour on what looked like a hockey rink ($5 per kid for all day). They then did the trampolines for a full hour and had a blast ($10 per kid per... More 

Helpful?
Thank Scott L
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi Scott! Thank you so much for taking the time to write a review! We really appreciate your comments and it sounds like your and your crew had a BLAST! Hope to see you Jumping and Skating again soon at Plex HiWire! Thanks again, Lori More 

Columbia, South Carolina
Level Contributor
336 reviews
96 attraction reviews
common_n_attraction_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed 11 April 2016

If you want to bounce on a trampoline this is your place. Other things to do as well. Good to energy zap kids on a rainy day.

Helpful?
Thank Rambler17
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi Rambler, Thank you so much for taking the time to write a review for Plex HiWire! We really appreciate your comments! So excited you and your crew had a BLAST on a Rainy Day! In addition to HiWire Trampoline Park, we also have Roller Skating, Jumpin Jacks Inflatables Park, Arcade, and Field Play. Hope you come play with us... More 

San Antonio, Texas
Level Contributor
54 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 26 March 2016

For a team building exercise we got with the Plex Indoors Sports staff as they went ABOVE and BEYOND to ensure we had a great team-building event... at 6am in the morning! The staff was there ready for us as we took full advantage of the trampoline park and the amenities. Bring some extra change as the venue uses "special... More 

Helpful?
Thank WRBrown87
Lori H, Public Relations Manager at Plex HiWire Family Fun & Sports Center, responded to this review

Hi WRBrown87, Thank you for taking the time to write a review! We really appreciate your comments! It's also great to hear feedback about our staff and that they went above and beyond to make sure your team had a great time! We will be sure to give them extra kudos for making your trip to Plex HiWire a blast!... More 

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