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Imagine Cruises

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Nelson Bay, Australia
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About Imagine Cruises
'Imagine Cruises' is an advanced Eco-Accredited company that is dedicated to the protection of Dolphins and Whales. 'Imagine' is a 54ft Sailing Catamaran, purpose-designed as a model for Eco-tourism and capable of both offshore and inshore cruising. She offers a covered foredeck, as well as a comfortable downstairs cabin and bar. Whenever possible, we will hoist the sails and share with you our passion for sailing! 'Envision' is a 40ft power cat, designed to move through the water quickly but safely and smoothly. She provides a 360° viewing platform which is perfect for the keen photographer!She is also capable of delivering guests directly onto the beach. 'Envision' is ideal for a relaxed, personalised and crowd-free experience. We offer four seasonal tours that all carry Advanced Ecotourism certification: Dolphin Watch + Sailing, Whale and Dolphin Watching, Dolphin Watch + Snorkeling and Seafood BBQ Dinner Cruise.
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1950RobP wrote a review Sep 2021
Perth, Australia8 contributions5 helpful votes
Highly suggest that you DO NOT book ANY tour with IMAGINE HOLIDAYS. Their communication and organisation s abysmal! After booking 6 months in advance we did not receive our full itinerary until 4 days before departure....and even then it was after 3 phone calls! And the itinerary was riddled with errors. They had wrongly stated tour departure times, tours that were omitted, and flights that were not booked. A nightmare! Then we spent months trying to secure a flight refund....which we still don't have. It's always not their fault...yet THEY are happy to take your money. Do yourself a favour and book with someone else like RAC or AAT Kings or anyone but IMAGINE Holidays. We have been on dozens of tours both nationally and internationally and IMAGINE Holidays are the worst by far.
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Date of experience: August 2021
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Baggie210 wrote a review Jul 2021
Worcestershire, United Kingdom180 contributions129 helpful votes
Absolutely awful customer service, would never use this company again! Having previously been a customer of imagine cruises and receive great service we had no hesitation in booking again this time for our dream cruise in January 2022 to India & China. We duly booked and paid our £4800 deposit. Clearly with all the Covid issues and my wife having chronic asthma and with all the issues currently in India we made numerous calls to imagine cruises to attempt to move our cruise out to another one in 2023. They have point blank refused on every occasion claiming their tour agents won’t do this without a substantial penalty payment which is our £4800 deposit. We actually don’t want to cancel just move out 12 months until the situation in India has improved. On our last call we were told wait until December and if situation still the same in India then maybe it will get cancelled for free!!. However by then we will have paid the full balance and I have absolutely no confidence imagine cruising will refund our £16000 promptly! So ever other cruise company ( we have 2 cruises with Cunard who not only cancelled our cruises but refunded with optionally credit for future cruises), Jet2holidays and BA have been superb. However imagine cruises have absolutely no sympathy for either my wife’s health issues or the situation for travel to India and blame everyone but themselves or make any offer of a solution. I would suggest if you are considering booking with them be very careful unless you can afford to lose your money!
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Date of experience: July 2021
1 Helpful vote
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Response from LaniFreediver, Front Office Manager at Imagine Cruises
Responded 3 days ago
INCORRECT BUSINESS - We are NOT the business you think : IMAGINE HOLIDAYS -- which you may have booked with, we are a Whale and Dolphin Watching operation based in Port Stephens, NSW Australia. Please do us a big favour and delete this review - we are a locally owned, eco friendly small business and this will affect our ratings. This is our website: www.imaginecruises.com.au
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Elizabeth wrote a review Jun 2021
1 contribution1 helpful vote
As a resident of Port Stephens I am able to book various trips on Imagine -which is my favourite local boat - and love every trip. I have been on the dolphin watches plus the Marine Discovery snorkelling trip twice over summer. Recently I've been on two whale watches and had the pleasure of seeing some early whales. One did an impressive breech and rotational flip ( or whatever the term is) that Frank the captain caught on video and posted on Facebook. Happy to watch rather than film and it was a bonus to have it recorded. I do recommend taking motion sickness tablets before boarding the whale watches to allow time for them to work. I have high praise for a great team providing lovely and memorable experiences
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Date of experience: June 2021
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Kamal wrote a review Feb 2021
Terrigal, Australia7 contributions3 helpful votes
The pilot and team member were very informative and friendly. Organised everything smoothly and provided all the information we could have got over there. Try this one to others. Highly recommended.
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Date of experience: February 2021
1 Helpful vote
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Carol E wrote a review Feb 2021
Wollongong, Australia48 contributions35 helpful votes
Went snorkelling at Cabbage Tree Island with Imagine Cruises recently. Staff were very knowledgeable,friendly and helpful.Boat was in good condition,clean and tidy.Food and drinks available to purchase. Snorkelling was excellent,Great visibility,lots of big blue Gropers,shovel nose shark and wobegongs plus other Marine life.A friendly seal frolicking nearby added to the experience.Saw lots of Dolphins and a shark on the trip back to the Mariner.Great day out.
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Date of experience: February 2021
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