Potoroo Palace

Potoroo Palace, Merimbula: Hours, Address, Potoroo Palace Reviews: 4/5

Potoroo Palace
4
9:00 AM - 4:00 PM
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
Saturday
9:00 AM - 4:00 PM
Sunday
9:00 AM - 4:00 PM
About
A small not-for-profit native animal sanctuary nestled in a bushland setting, 9kms north of Merimbula on the Princes Highway. On site cafe provides chemical free, free range and local(all whenever possible) produce, snacks and meals. Delicious coffee and cold beverages available too. Educational books, gifts, t-shirts and souvenirs made in Australia. BBQ and picnic facilities, including a sheltered area inside the park. Complimentary Educational Talks on twice daily, a Potoroo Palace train and bags of nutritional pellets to purchase for hand feeding the free roaming kangaroos and emus. Many iconic native animals to be seen and close up Encounters can be booked. See website for more information.
Suggested duration
2-3 hours
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The area
Address
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
1 within 5 kms
Popular mentions

4.0
270 reviews
Excellent
147
Very good
71
Average
24
Poor
12
Terrible
16

Southerngirl42
Australia31 contributions
What a secret gem
Jun. 2021
We popped into the cafe and had a wonderful home-made soup and delightful conversation. The sanctuary is devoted to native animals and the atmosphere is relaxed and fun. If you like up close and personal, this is a great experience for families…. AND you’re helping to support native conservation.
Written 22 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TheDoor_isopen
Tuggeranong, Australia2,792 contributions
No potoroos to be seen
Mar. 2021
We went in peak school holiday time and only 1 staff member was working at the entrance. She also had to run the cafe - 2 jobs, entirely on her own.

We didn’t see any potoroos, bettongs, dingoes, koalas, lizards, echidnas, tauny frogmouths or flying foxes. It was disappointing and a waste of time and a rip off.

If they advertise these animals are on display, they should show them!
We asked where they were and were told “they only appear at feed time”.

Very deceitful.
Written 16 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your feedback. As we are a not for profit organisation, we try our best to provide our visitors with a unique experience. We have larger than average enclosures to accommodate the animals and provide them with the best life. This means at times, they can be tricky to see.. especially the nocturnal ones! For this reason, we provide tours twice a week, to assist our visitors to see the animals. In regards to "showing" the animals, we are just not wiling to put the animals welfare second to profit or as zoos often do... a cage for our convenience. We are honest and upfront upon entry, with signs scattered through the park, showing people how to find an animal. if you had spoken to management, they would happily of given a tour.
Written 8 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

tam_1982
Rutherglen, Australia11 contributions
A place to visit
Apr. 2021
We recently spent a week in Merimbula and Potoroo Palace was on our to do list. Our 4 year was very excited and had a great time looking at all the animals. Some were not visible on the day we went, but there were plenty that were, and it was a great experience for him seeing these animals for the first time. A nice lunch in the cafe on the way out, and friendly helpful staff.
Written 1 May 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your feedback!
Written 8 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

katrina c
3 contributions
Koala Encounter
Apr. 2021 • Couples
Koala Encounter was amazing. My partner had never seen let alone patted a Koala. Very informative and wonderful experience. Highly recommend. You do need to book in advance. Highlight of our little get away. The staff are wonderful.
Written 22 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your feedback, we are so happy to hear you had a nice time!
Written 8 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Darcy B
Australia1 contribution
Overpriced and underwhelming
Apr. 2021 • Family
Very disappointed in the high admission prices only to see a handful of animals due to the poor conditions of the overgrown enclosures. Definitely not worth the time or money!
Written 21 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your feedback! Being a not for profit organisation, we rely heavily on the kindness of others and volunteers donating their time. As we are a sanctuary, we endeavour to provide our animals with a safe haven, what may look as overgrown is actually providing not only our captive animals shelter and safety, it provide homes for other animals.. bees.. insects etc. We offer guided tours twice daily, (which is included in the price) to provide our visitors with extra assistance in finding those 'tricky to see' animals!
Written 8 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jarrod B
Gundagai, Australia83 contributions
Worth a look
Apr. 2021 • Family
We attended here with our 3 young children. The staff are helpful. The place seems to be a bit unkept and rundown but the animals seem well cared for. With more people attending or some govt assistance grants this place might just find its feet enough to become a major draw card to the area. Well worth a look if visiting the region , has a cafe attached also.
Written 15 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Bec G
Sydney, Australia66 contributions
Kind and caring
Apr. 2021 • Friends
Potoroo Palace restores your faith in humanity. So many of their animals are orphaned or were injured and they take them in and give them a great life.

We got to meet little Phoenix who was hand raised after his Mum was killed on a road.
The love they have for their babies in incredible.

Thank you
Written 6 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RachaelDez
Sydney, Australia24 contributions
Visit off peak if you can.
Mar. 2021 • Family
visited on a drizzly week day and saw emus, kangaroos, koala, echidna and a potoroo. Staff are great
Written 15 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Alicia
Ocean Grove, Australia1 contribution
Over promised and under delivered - so disappointed
Dec. 2020 • Couples
Googled what to do in Merimbula with young child. Potoroo Palace in top 10. We had a very excited 2.5year old. Promised native wildlife, interaction and hand feeding. Our experience = we saw 1 koala, 3 emus, plenty of ducks and birds which were not enclosed (prob visitors), 1 echidna, bats, walk through aviary closed, kangaroos no where to be seen, dingos non existent & lots of encloses empty. No offer of so called tours. We left very disappointed.
Written 9 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thankyou for your feedback. it sounds like you did see quite a few animals! we do offer two tours a day, providing visitors with extra assistance in viewing those nocturnal animals. Being a sanctuary, it is necessary for us to have a few empty enclosures, for regenerative purposes. the walk through aviary was closed for a week due to recently fledged parrots. Having it open while there are young fledged parrots is a perfect example of how Potoroo Palace puts animals before profit. We apologise if this was an inconvenience to you, but the animals come first!
Written 8 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Miranda
Albury, Australia28 contributions
Great setup, educational
Jan. 2021 • Couples
We loved visiting Potoroo!! Neat and tidy setup with a little souvenir shop, lots of animals to see and visitors can watch animals being fed by staff.
Written 20 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hello there, Thankyou so much for your feedback, and we are so happy you had a nice time!
Written 24 January 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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