West Coast Wilderness Railway

West Coast Wilderness Railway

West Coast Wilderness Railway
4.5
8:00 AM - 4:00 PM
Monday
8:00 AM - 4:00 PM
Tuesday
8:00 AM - 4:00 PM
Wednesday
8:00 AM - 4:00 PM
Thursday
8:00 AM - 4:00 PM
Friday
8:00 AM - 4:00 PM
Saturday
9:00 AM - 4:00 PM
About
Step back in time and history as you board a majestic heritage train and journey deep into Tasmania's western wilds. Indulge in local produce, marvel at the heritage of this unique railway, stroll through the rainforest, or simply relax and enjoy the motion of the train. The West Coast Wilderness Railway experience has something to offer everyone. With a range of full day and half day train experiences and year-round departures from both Queenstown Station and the historic harbourside Regatta Point Station in Strahan, there is a journey to suit everyone. Discover the enchanting Gondwanan rainforest - still home to the ancient huon pine - from the comfort of your carriage, or the many opportunities to disembark at remote stations and explore at your own pace. Book today and let us welcome you on board.
Strahan, Tasmania, Australia

Awards
Travellers' Choice
2023

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(138 reviews)
(94 reviews)
(67 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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4.5
4.5 of 5 bubbles1,575 reviews
Excellent
1,157
Very good
295
Average
86
Poor
16
Terrible
21

Crazysquirrel2013
Paris, France21 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
What a beautiful experience. Step back in time and see an untouched part of the world on a beautifully restored steam engine. Fabulous commentary. What a gem to have ressurected this beautiful train in the most spectacular scenery.
Written 29 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wow, thank you! ❤ It was such a pleasure reading your review and we are so pleased to read that you enjoyed your journey on board. Thank you for taking the time to leave us this positive feedback from your experience and for your kind words on our railway, it was an absolute pleasure being able to welcome you aboard 😊🚂
Written 3 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peter B
91 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
Another great excursion that delves into the history of the area whilst traversing the wilderness.

We did the 2.5 hour trip.

Lovely well kept heritage carriages and diesel locomotive.

We paid a bit extra which was value for money with a light meal champagne/orange juice, canopies, scone and coffee etc.

The bonus is the wilderness carriages have an outside platform to take photographs.
Written 21 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased to read that you enjoyed your recent adventure on board and we appreciate you taking the time to leave us this feedback from your experience. It was a pleasure having you join us during your time spent on the West Coast and we hope to be able to welcome you back again one day soon! 😊
Written 3 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

EAS509
Tauranga, New Zealand213 contributions
5.0 of 5 bubbles
Mar 2024 • Couples
We planned this visit some time ago and we were looking forward to our rail journey. We were not disappointed, the train was lovely and the staff so knowledgeable. The stories they told about the area were enlightening.
We loved every minute of it and the cafes at both Strachan and Queenstown are well worth a visit.
Written 20 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you kindly for taking the time to leave us this review from your recent experience on board, we are so pleased to read that you enjoyed it and that it lived up to expectations for you 😊 It was an absolute pleasure being able to welcome you aboard, and we hope to be able to do so again one day in the near future. Side note - We totally agree with you on the cafes! 🤤
Written 3 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

A_plus_P
Auckland60 contributions
3.0 of 5 bubbles
Mar 2024 • Couples
The staff were great and the train was very nice, however the scenery was pretty boring and all the same. It was quite cheap so still worth doing
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave us this review from your recent journey on board, we are pleased to read that your experience was a pleasant one, however sorry to hear that you found the scenery boring. Most of our guests really enjoy travelling through the area and rainforest that surrounds, it certainly isn't like what most would travel through daily, and not something that you can access or experience via other means of travel such as car or on foot. We appreciate that you were still able to enjoy the train ride and we thank you for joining us on board, it was a pleasure.
Written 3 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dianne B
Gosford, Australia11 contributions
5.0 of 5 bubbles
Mar 2024 • Friends
A unique trip from Strahan through wilderness rainforest. Commentary was informative, clear and professional. A wonderful way to see a unique environment and learn more about our country.
Written 8 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you kindly for taking the time to leave us this positive feedback from your recent adventure on board, we are so pleased to read that you enjoyed it! 😀 We couldn't agree with you more, the trip is most certainly unique and we thank you for allowing us the opportunity to welcome you aboard.
Written 14 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael M
1 contribution
1.0 of 5 bubbles
Feb 2024 • Couples
Disappointment on all fronts during the Queenstown-Lynchford express journey. The faulty PA system made commentary incomprehensible, and what was audible bordered on cringe-worthy. The lackluster scenery on the route to Lynchford 'station' added to the underwhelming experience. While gold panning may entertain children, adults are left wandering around the uneventful Lynchford station. Save your money; the Queenstown-Lynchford express falls short of expectations. :(
Written 26 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for leaving us feedback and we are very sorry that we did not meet your expectations during your recent experience onboard. We apologise for the issues with the audio the day you travelled. We have assessed this internally and have put mechanisms in place for our team to test this and report issues prior to departure in future. During the shutdown last year, Lynchford Station received a makeover, which included updating and improving the mineral display, a new Pioneer’s Museum interpretation corner, a short AV presentation on the railway’s 20th century history, kiosk for snacks and drinks, and artwork from one of our talented local artists in Queenstown. Many passengers also appreciate the opportunity to watch the locomotive being shunted at the station, explore the entry to the replica mine shaft visible in the side of the hill, as well as the gold panning. We are certainly open to feedback on how we might provide additional value and interest at the station and would welcome further feedback at qt2@wcwr.com.au should you like to provide suggestion. We look forward to returning to longer journeys from Queenstown when the track upgrades are complete and recognise this interim experience as a cultural and heritage experience, rather than an immersive rainforest journey, which can still be experienced onboard the Teepookana and the King experience from Strahan. We do hope you had a pleasant onward journey.
Written 7 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

megan F
1 contribution
5.0 of 5 bubbles
Feb 2024 • Couples
For lovers of train travel, history and Poirot style...this is wonderful. Kaylee in the office was so helpful. We're so glad she recommended the full experience with canapes, bubbly, coffee and scones with jam and cream. Highly recommend this special experience 👌
Written 21 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you kindly for taking the time to leave us this positive review from your experience on board, we are so pleased to read that you enjoyed the journey and all that our wilderness carriage has to offer 😊 We appreciate your feedback given and the recommendations of our railway to others. It was our pleasure being able to welcome you aboard for an adventure and do hope to be able to welcome you back again one day soon!
Written 2 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Max
Yeppoon, Australia2 contributions
1.0 of 5 bubbles
Jan 2024 • Couples
The trip is very short. It will be great once and if they reopen the track to strahan. Trying to get an answer when that will be was impossible.
Written 19 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. Phase 2 of our reopening, which included the track reopening from Strahan to Lower Landing occurred on 27 February, which is advertised online and across our stations. We apologise for any miscommunication that might have appeared obtuse from our team - we have all been eagerly anticipating this reopening and very excited to have this additional service for the remainder of Summer. A full track reopening date remains unclear due to limited funding restricting our capacity to continue work on this section of track. This has been unfolding over the past couple of weeks and we’re proud of how our team have managed the intense interest from everyone under the circumstances. We are sorry that your experience did not meet expectations and will take your feedback onboard to improve future journeys.
Written 7 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jane d
1 contribution
2.0 of 5 bubbles
Feb 2024 • Friends
Sorry but the trip was awful, unfriendly and very upsetting: spoilt by the behaviour of the staff member on duty who was terrible towards me. I have a recently acquired
disability and lifelong friends of the family came to visit us and we chose a wilderness railway experience for the 7 of us to take together.
It turned out to be a day tour best cancelled. It was embarrassing to be treated as an inconvenience and i was ignored and then treated as an inconvenience when I was boarding and exiting the train and it was even worse when I had the audacity to request a glass of water during tea/ coffe/ snack time upon the return journey. After asking 4 times for a glass of water and being ignored despite gaibg the staff members attention I gave up..my fully abled husband intervened and I eventually received some water. Our friends were disgusted in your staff member's gaslighting behaviours -the point is why should I have needed someone else to intervene on my behalf to gain service? It was even more embarrassing when our friends commented on the treatment I received by staff as it was observably disgraceful and they noticed the staff behaviours towards me over the entire trip. People with a disabilty or mobilty challenges are not an inconvenience to be spoken to derogatorily nor treated as invisible or with disdain. It was very uncomfortable and I was relieved when I could leave the station and return home to Strahan. We are paying customers along with anyone else booking to take the train ride. In addition my husband and I brought 5 other guests to support your railway experience. I wasn't asking for any special treatment but I do expect the same courtesy to be applied to me as other paying guests. Your team need a big dose of training in customer service delivery and to treat all guests with dignity regardless of whether they have a disabolity or not. Also it wouldnt hurt to ensure that when you take customers out that the toilets are stocked with handtowels..the trip thankfully was short - and while we ubderstand the need for repairs the trip at the moment is disappointing but we understand that the repairs are ongoing. We thought we were being supportive by booking a group to use your service. I would like to have been able to travel again when the line is fully operational to experience the full trip but I dont think we will be because I dont want a repeat of my very poor experience. I live locally and frequently host guests and have actively recommended the wilderness rail trip but after my experience this tourist experience unfortunately will be last on my recommendation list.
Written 10 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we appreciate that you have spoken in person to our General Manager regarding your experience.
Written 3 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Heather
Cairns, Australia83 contributions
5.0 of 5 bubbles
Feb 2024 • Couples
The train trip is majestic and historical. A slow pace to appreciate the surrounding wilderness. The staff are welcoming, friendly and professional.

Their knowledge is amazing and they are all so proud of their train and wilderness

We so enjoyed our food - salmon canapés and then a warm scone and blackberry jam tea.
Written 7 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you kindly for taking the time to leave us this positive review from your experience on board, we are so pleased to read that you enjoyed it! 😊 We do so enjoy being able to take guests like yourselves along on a journey to show off our beloved railway and scenery, such a beautiful place that we live in. Thank you for joining us on the trip, it was our pleasure being able to welcome you aboard.
Written 13 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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West Coast Wilderness Railway - All You Need to Know BEFORE You Go (2024)

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