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The Kandy Factory
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Traveller Overview
  • Excellent77%
  • Very good14%
  • Average3%
  • Poor1%
  • Terrible5%
Travellers talk about
“truffle”(20 reviews)
Based in Burton's recently refurbished Victorian Market Hall, we offer chocolate making experiences for all ages & abilities. So what is The Kandy Factory? It's a place where you can have loads of fun making chocolately things. Think of it like...more
Suggested duration: 1-2 hours
1st Floor Market Place | Burton Upon Trent, Burton upon Trent DE14 1HA, England
+44 1283 517652
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Reviews (155)
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All reviews truffle melted chocolate making chocolate chocolate bar staff were lovely birthday party chocolate treats market hall biscuits party games great fun fun afternoon decorating chocolate amazing afternoon afternoon tea at short notice great party
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1 - 10 of 155 reviews
Reviewed 3 November 2018

Not only was it like watching paint dry all of the chocolate molds were put on to a tiny table where three Grandchildren were suppose to work,staff were so condescending talking to the children like they were two year old. The assistant wore a pair...More

Date of experience: November 2018
Thank Annette W
The Kandy Facto... B, Owner at The Kandy Factory, responded to this reviewResponded 6 November 2018

Firstly can I say I am sorry you were disappointed we do all possible to make sure everyone has a great experience. I was there when you were in and the young boys were running in and out of the girls toilets which I saw...More

Reviewed 28 October 2018 via mobile

Went for a friend's birthday to make various chocolate treats, had a great time, the staff were brilliant and really attentive. Enjoyed a lovely afternoon tea included in the £20 price, even got to take leftovers home. Excellent value for money, worth every penny! Definitely...More

Date of experience: October 2018
Thank collettegibson
Reviewed 24 September 2018 via mobile

Visited The Kandy Factory with friends during a recent weekend away to celebrate some special birthdays. Wasn't sure what to expect but we had the best 2 hours here making lots of different chocolates and all for £19 which also included tea and cake!!! We...More

Date of experience: September 2018
Thank Michelle M
Reviewed 13 September 2018 via mobile

Went on 7th September with my daughter. We had lots of fun and made some lovely truffles, a plaque and florentines. Staff were friendly and very welcoming. Would definitely recommend

Date of experience: September 2018
Thank Julie S
The Kandy Facto... B, Owner at The Kandy Factory, responded to this reviewResponded 14 September 2018

Thank you for your lovely review. We look forward to seeing you soon

Reviewed 10 August 2018 via mobile

Tried to book to visit whilst in the area. Sent an email requesting availability of time slots etc. Didn’t even get a reply! Left with two disappointed boys. Will not bother trying next time. Noticed this is not the only bad review this week. Poor...More

Date of experience: August 2018
1  Thank Ryan10_1967
The Kandy Facto... B, Owner at The Kandy Factory, responded to this reviewResponded 12 August 2018

We are incredible busy with outside events and private party’s we answer e mails on a daily basis but do need notice as we are prodomidently a party venue that opens up to the public certain days. We have special events going on and today...More

Reviewed 9 August 2018 via mobile

Travelled to visit based on the opening hours of 10-5. Checked the website before leaving home to double check the hours and that there wasn't any message about closure. Dissapointed to therefore arrive to find thr place shut up. Phoned the contact number to be...More

Date of experience: August 2018
Thank Rob B
The Kandy Facto... B, Owner at The Kandy Factory, responded to this reviewResponded 10 August 2018

The Kandy Factory is a party venue that opens up to the public on certain day. Every event advert or website dose say how important it is to book. We are always open for booked events and open to the public days. We work with...More

Reviewed 4 August 2018 via mobile

I visited The Kandy Factory with my 4 year old son today and had a really great afternoon! The staff were very friendly and kept coming over to check if we were ok. All the staff were welcoming and spent time engaging with my little...More

Date of experience: August 2018
1  Thank RachelBethS
Reviewed 3 August 2018 via mobile

We went to the Cinderella party organised by The Kandy Factory and had an amazing time with my almost 4 yr old. The event was well thought out and organised and not overpriced like these events normally are. Cinderella had plenty of time for all...More

Date of experience: August 2018
Thank becandabi
Reviewed 25 July 2018 via mobile

Went to The Kandy Factory today with my 2 daughters and had a amazing time. We had great service, with unlimited amounts of melted chocolate to make our chocolate pizza and princess castle with. Lovely toppings to decorate with, and the chocolate is delicious. Will...More

Date of experience: July 2018
1  Thank Audrey-Rose M
Reviewed 8 July 2018 via mobile

We visited the Kandy Factory as a family with young children and teenagers. We were greeted by friendly and courteous staff who looked after us very well and we felt that nothing was too much trouble. I was surprised at how engaging the activities were,...More

Date of experience: July 2018
Thank Jonathan G
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Questions & Answers
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7 August 2017|
Response from BusyBeee | Reviewed this property |
best to call
2 June 2017|
Response from sr201666 | Reviewed this property |
I would say it will be suitable for young children, they cater for birthday parties, maybe not suitable for the 2 yr old. There is a park area just round from the church for a walk and close to the water so pleasant on a... More
19 December 2015|
Response from Liz H | Property representative |
Hi. We unfortunately can not guarantee to be 100% nut free as it is an open site, but do endeavor to do all we can to minimise any risk. In terms of things to do, our prices start at £7.99pp to make and decorate a chocolate... More