The Alnwick Garden
The Alnwick Garden
4
10:00 AM - 4:00 PM
Monday
10:00 AM - 4:00 PM
Tuesday
10:00 AM - 4:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
About
The Alnwick Garden is one of the world’s most extraordinary contemporary gardens. From poisonous plants and treetop walkways to glorious roses and towering delphiniums, the Duchess of Northumberland’s vision for a forgotten plot is now a truly 21st century experience full of imagination and fun, all brought to life with water.
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  • GrandadandPat
    Sheffield, United Kingdom34 contributions
    5.0 of 5 bubbles
    Fantastic
    Visited Alnwick Castle Garden yesterday, loved it. From the unusual bamboo maze, little water sculptures around every little corner, the main fantastic water display, the two seater swings (could have sat all day in them) , the smell of the roses and finally the poison garden we enjoyed every little bit of our day. Hid in the bamboo maze during showers. The staff were happy, chatty and very helpful couldn’t fault them. Parking only £3 for the day and you can visit the town if you have time before walking back to the car. Cannot praise enough.
    Hi, Thank you so much for your excellent review and for sharing your experience with us. We are thrilled to hear that you enjoyed every part of your experience. We agree, an entire day could be spent on the swings in the Cherry Orchard! We really hope that we will be able to welcome you back to The Alnwick Garden again in the future.
    Written 19 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Written 18 July 2023
  • Phyllis P
    Northamptonshire, United Kingdom1 contribution
    5.0 of 5 bubbles
    Visit cut short
    We visited Alnwick on 18 July and the weather was kind enough for us to see the beautiful David Austin roses, the Bamboo Maze and the very clever water features. Unfortunately, my sister then had a nasty fall on the steps leading down from waterfall. The attention she received was excellent by both Craig, the First Aider/Deputy Manager and Jilly Naples a garden guide. Craig dealt with injuries to her face and head and organised first class care by Jilly until we were able to leave the gardens to visit the nearby NHS Injuries department. I can’t praise then service we received highly enough. We will be returning, with tickets supplied by Craig, to continue our walk through the gardens very soon. Once again thank you.
    Hi Phyllis, We are sorry to hear about your sisters fall and wish her a speedy recovery. Thank you for your kind words about Craig and Jilly, we are immensely proud of them, and are so pleased you felt their actions were excellent and first class. We are looking forward to welcoming you back to The Alnwick Garden again soon.
    Written 19 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Written 18 July 2023
  • Strawberryblonde24
    44 contributions
    4.0 of 5 bubbles
    Worth a visit . Allow plenty of time
    Lovely gardens . Lots of interesting plants Poison garden fun . Little hidden gems like the allotment area Lots of great water features, Very disappointing catering . Not at all impressed, big queues for nasty looking pizzas and boring sandwiches .
    Hi, Thank you for your review and for sharing your experience with us. We are pleased to hear that you enjoyed The Garden and got to visit our Roots and Shoots allotment area, you are right, it really is a hidden gem! We have taking your comments on board and it will help us to improve experiences here at The Alnwick Garden.
    Written 20 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with friends
    Written 19 July 2023
  • GCowen90
    Glasgow, United Kingdom36 contributions
    4.0 of 5 bubbles
    Nice but overpriced.
    First holiday for our 4 month old. Wasn't sure if it was pram friendly but there are plenty of paths accessible for prams and wheel chairs. Even in the rain, the gardens are lovely. The water sculptures are interesting. Only thing is that it is overpriced for what it is. Tours for the poison garden could be run a bit more often.
    Hi, Thank you for taking the time out to review us and share you feedback with us. We are pleased to hear that the weather did not dampen your view of the Garden. Your feedback is important to us, and we have taken this on board and will be considered as we make changes to The Alnwick Garden in future.
    Written 24 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 21 July 2023
  • Linda H
    Durham, United Kingdom1 contribution
    5.0 of 5 bubbles
    Brilliant day, brilliant staff
    I recently brought my mother to the Alnwick Garden for a day out, she is unfortunately wheelchair bound however I was extremely pleased to find that a lot of the garden is wheelchair accessible. The lovely young lady we spoke to at the entrance named Frankie helped us plan our route around and pointed out the wheelchair accessible routes on the map we were given. The rose garden was absolutely gorgeous and my mother thoroughly enjoyed the snippets of the Wind in the Willows trail we saw along the way. Whilst I can understand why some of the reviews on here say that the gardens are overpriced I have to disagree. If you’re going to pay £18.00 for something make a day out of it! It’s a short walk into town, as we discovered when we took a wrong turn leaving the garden, so why not pop out and pop back in. There’s plenty to do!
    Hi Linda, Thank you for your incredibly fantastic review. We are absolutely thrilled to read that you and your mother enjoyed your visit to The Alnwick Garden recently. We agree, The Rose Garden is absolutely gorgeous at this time of year, and we are pleased you got to make a day out of it. We really hope we will be able to welcome you and your mother back to The Alnwick Garden again soon.
    Written 24 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with friends
    Written 22 July 2023
  • Kerry H
    Essex, United Kingdom15 contributions
    4.0 of 5 bubbles
    Worth a visit but a tad expensive
    My husband and I visited mid July and stopped off spur of the moment after a 6 hour car journey heading North. We were fortunate the weather was lovely so the surroundings looked beautiful. As we entered the actual gardens we were told the rose garden etc was beautiful. We decided to go there first. Yes, it was impressive but I agree with other reviews where a lot needed dead heading, and even a lot that were within arms reach. I wouldn't have expected it to be perfect but more well kept than it was. We enjoyed the poison garden and found the tour good fun and informative. Had to wait about 30 minutes for that. We had a sandwich from the cafe. The hot snacks didn't seem very appealing. We didn't go into the maze (but wished we had done) as there was a large group of school kids in there. Yes, they were having the time of their lives but it was our first time away from our own kids so we didn't fancy being amongst screaming kids! But glad they had a great time. Enjoyed the ice cream sat in the sunshine waiting for the poison garden queue to die down. We thought it expensive entry per person (walk in with gift aid £19.80 pp) plus £3 parking for what there is but we are glad we visited.
    Hi, Thank you so much for your review and honest feedback. All our visitors feedback is incredibly important to us, as it gives us an opportunity to improve our services and ensure all our visitors have the best experiences here. We hope we will be able to welcome you back to The Alnwick Garden when you are next in the area.
    Written 3 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled as a couple
    Written 25 July 2023
  • leanne j
    5 contributions
    4.0 of 5 bubbles
    Stunning place but bring your own food.
    Stunning place. Well thought through and maintained but would advise to take you own food as we eat in the coffee shop/food area. It all looks very nice but unfortunately that’s about it. We got a salad and two sandwiches of one was a prawn sandwich for my daughter but she said it tested funny so I had i bite and I was shocked to taste soapy fish that wasn’t very nice at all. Went to the cashier to explain and they offered me a refund or replacement for it so I went with the ham only to find it was more fat than meat & what we had wasn’t much better. Don’t mind paying if it’s nice food but wouldn’t eat here again.
    Hi Leanne, Thank you for taking the time out to review us and share your experience with us. We are saddened to hear that your experience did not quite meet your expectations, but your feedback is necessary for us to hear so we can improve.
    Written 3 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 29 July 2023
  • PeterBri
    Felton, United Kingdom270 contributions
    5.0 of 5 bubbles
    Excellent customer service and an interesting garden to visit1
    Although we had to dodge the showers, there was plenty to see and enjoy. The outstanding memories were of the Poison Garden where the guide was very knowledgeabl1e and entertaining, the Rose garden although some of the display was passed its prime, and of course the fountains. The restaurants were very good and acted as a shelter from the frequent showers, and Jamie in the ticket office was an exceptional help as we had a lady who was disabled and he organised wheelchair assistance and got us into the gardens very quickly. We did not have time to see the whole garden but what we saw was very good and made a nice day out.
    Hi Peter, Thank you for taking the time out to review us and share your experience with us. We are thrilled to read that you enjoyed The Poison Garden, we agree, the tour guides are very knowledgeable and really take pride in being able to share their knowledge with our visitors. We hope we will be able to welcome you back to The Alnwick Garden in the future.
    Written 3 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with friends
    Written 2 August 2023
  • rachelhelliwell75
    Halifax, United Kingdom330 contributions
    3.0 of 5 bubbles
    Poor cafe experience
    Been coming here for years , love the poison garden tour always very interesting and informative. However the cafe experience is still a massive let down . The seating area this year was plagued by wasps and the few staff inside the cafe were struggling to cope with the queues of customers . The tills need to be moved back to the middle aisle to free up the staff making the hot drinks if you just want a cake or cold drink you have to join a huge slow queue of people waiting for hot drinks and people waiting to pay . The cafe area was very dirty and wasps and flies were landing on the cakes that were not covered . When I visit next year I will definitely be bringing a picnic and flask as this disorganised chaos has been happening for the last few years now .
    Hi Rachel, Thank you for your detailed review and honest feedback. Your feedback is incredibly important to us and we have noted it and it will be considered as we make changes to The Alnwick Garden in the future. We would like to thank you, as it is through feedback like yours that we are able to continually improve our services.
    Written 3 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 3 August 2023
  • Mr Brown
    Bingley, United Kingdom100 contributions
    4.0 of 5 bubbles
    A good day out but the prices are way too high
    I think if you have children with you then it's a good enough day out. The poison garden was excellent and the water features are great. There are some nice gardens to explore and the bamboo maze was something we all enjoyed. The only downside is the price. £32 for 2 adults and a child with a discount as we paid online is too high plus you have £3.50 for the car park.
    Hi, Thank you for taking the time out to review us and for your feedback. We are so pleased to hear that you enjoyed your time with us. We agree, the Garden is really great to explore with the family!
    Written 7 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with family
    Written 3 August 2023
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4.0
4.0 of 5 bubbles5,134 reviews
Excellent
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287
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211

AJG7
142 contributions
2.0 of 5 bubbles
Sept 2020 • Couples
These gardens would have been better if we’d had enough time. Due to Covid we’d pre-booked tickets about a month early at which time the gardens were closing at 5 or 6pm. We’d booked for 3pm (to allow time for an earlier visit in the castle). We were not informed when we checked in that the gardens were closing at 4 so we wandered round oblivious to this until we were told at 3.45 to get ready to leave. So for us, this was a waste of approx £14 per person entrance fee. I’ve no idea whether the change of times was mentioned on the website when we booked but if they’d told us when we arrived we could have prioritised our route (e.g. we could have got to see the famous Poison Garden).

Written 9 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LaNyonsaise
West Midlands, UK1,037 contributions
4.0 of 5 bubbles
May 2021 • Couples
The garden was an inspired initiative of the Duchess, an extra tourist attraction for the town that provides many jobs and, from today’s visit, we learned that it supports lots of social and community opportunities for local schools and other groups including disadvantaged people.
Booking a timed slot online was easy and check-in worked well. We even arrived slightly early but there was no fuss about entry ahead of schedule. The castle car park is convenient and at £3 for the full day not too expensive. However, you can park in the council Greenwell Road car park free for 3hrs with a parking disc and the walk is the same distance. We found that 3 hours was enough time to see the whole garden.
The garden isn’t as large as I thought it would be. The main feature is the cascade but we also enjoyed the poison garden where the attendant was very informative, also the water features in the serpent garden. The walled garden on the hill seemed to have suffered in certain parts with some plants looking less than healthy, perhaps as a result of the lockdowns. Whilst we saw some interesting plants they were the ones that had no name tags!
A fun aspect was the ducks and ducklings that roamed free, hoovering up crumbs under picnic tables. We appreciated the opportunity to eat our lunch outside but the cafe was very poorly organised, a wait of 20 minutes to obtain a hot drink wasn’t acceptable. Why not a dedicated queue just for drinks?
The Treehouse is a major attraction yet it wasn’t shown on the map leaflet we were given and there were no signs to it so we concluded that it wasn’t open. However, on the way back to the car we wandered over to look at the exterior only to discover that it was open. We went in and tried to book for later in the week as an ‘experience’ without success but the receptionist very kindly directed us to the roof terrace so we could look out on the structure which is quite remarkable.
I understand that gardens change with the seasons but that wouldn’t be sufficient incentive to visit often and we were pleased that we didn’t purchase a membership pass.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Aliya Soomro
6 contributions
2.0 of 5 bubbles
June 2022
We have had our son's wedding at Alnwick gardens on 11th june 2022. The venue is beautiful and the late summer evenings are perfect for hgihlighting the fountains , lights around the garden and the beauty of the place.

But the process with kellie from alnwick hospitality was very stressful. everything is a no!! can we through petals on the bride ,no, they only can be white and when we spent a fair sum to procure white petals,not all were allaowed as it had to be a very small quantity that could be used.
70 guests are allowed in the arbors, despite having a microphone arranged and musician playing in the arbors, our remaining guests were not allowed to even stand and watch the ceremony. and they missed it out totally, while one thrid of the arbor space was empty.

You have to buy your own stand /easel to display table seating. They dont even provide that.

Worst was the food. We were definitely short changed. My starter from when i had done the tasting menu to what i got on the day was not the same , smoked salmon quantity was reduced and two slices of odd looking bread with butter spalshed on added.
My mains the cod fillet ,was not the one i tasted on our taster day. the sauce was runny, it had no flavour and i had one mussel on the plate ,while my original taster dish had small prawn and mussles with the sauce . There was an abundance of beans as if the plate had to be filled with that as other better ingredients had been taken out. The dessert of cheese cake was hard and dry as it did not have the coulis which we had so liked on the taster menu.

I would advise people to go and pay a tciket and see the gardens, but not to get this as a wedding venue.
Written 15 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Aliya, Thank you for your review and for highlighting the stunning backdrop the Gardens and Grand Cascade provide for a wedding day. With regards to your other comments, as previously discussed via email, whilst we are disappointed you didn’t feel your son’s wedding experience lived up to our usual, award winning standards, we stand by our decisions, team and the service provided. With many years of wedding experience and several awards including Most Romantic Wedding Venue, Outstanding Customer Service and Wedding Coordinator of the Year we often make recommendations based on our experiences of what will work best in ensuring our couples and their guests have the best possible day. This may come across as a ‘No’ but in reality it is just to ensure that everything runs smoothly on the day. Any restrictions that do exist, be that in the capacities of our spaces or in practicalities such as confetti are made clear upon time of booking and we always try and be as flexible as we can be (such as allowing a small amount of real flower petals to be scattered in what should be a confetti free area). We have had easels to offer in the past but often find that these get broken or go missing and are expensive to replace, therefore we always recommend couples provide their own. That way it can be guaranteed to fit your table plan and we know it will be there on the day. Where couples haven’t been able to do so we have always found an alternative solution. Your comments on the food served on your son’s day have been raised with the executive chef and as discussed over email, whilst we endeavour to produce consistency in dishes from our menu, and have systems in place to ensure uniformity, chefs will always plate food slightly differently due to their creative nature, and it is this quality that ensures delicious food is created from concept to production. We often receive compliments on the quality and abundance of menu choices we have on offer and as seasoning is a matter of personal taste, we do season our food but also provide condiments on the tables for guests to increase this to their preferred level. We do appreciate your feedback as it is only with honest feedback that we can look to improve what we offer, we do however feel that your recommendation not to book a wedding at the Garden unwarranted as we do regularly receive very positive feedback for our weddings and are very proud of the service we provide. Best Wishes, Claire
Written 19 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

K051212
Darlington, UK22 contributions
4.0 of 5 bubbles
Oct 2022 • Family
We had a lovely day out during half term with a four year old and nine year old. The weather stayed dry so we were able to explore the grounds and fountains whilst hunting the spooky treasure trail.
My only negative would be the cafe for lunch - it’s just very unorganised. Queued at a till for hot food to be told I need to order & collect pizza before paying so we joined that queue. Got to the front and ordered and was sent away to pay before collecting. We arrived around 11.45 but there were no menus until noon when they were put on screens behind the tills. Perhaps a big sign with the menu choices at the entrance or menus on tables would work better? It would also benefit from someone greeting and directing you. We weren’t the only ones who looked a little lost wandering around with no guidance. The pizzas however were delicious and the guy working that section didn’t stop. The two on the hot food stand weren’t particularly helpful or friendly and I wouldn’t recommend the jacket potatoes which were rather dry.
Ladies who assisted us in the gift shop at the end were great and I found most of the items to be very reasonably priced.
I look forward to returning but would probably take a picnic in future.
Written 31 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Millie024
Llantwit Major, UK477 contributions
4.0 of 5 bubbles
July 2022 • Couples
Two immediate off puts. As we entered, crowds of people were coming towards us. The gardens were busy, not surprising on a summer Saturday. In the adjacent mini golf was an enormous, unpleasant looking plastic worm, presumably set up to have a golf ball roll down inside it. Then it was difficult to find where to buy the tickets. There were many blue clad ‘warders’ milling around. It all seemed hugely Commercial,with a massive shop . There were some nice plants on sale.
We eventually got tickets and found out where to go in. You have to pass through a cafe area, also quite busy, out onto a lawn, where lots of groups were picnicking. At this point, I was ready to leave. However, we had paid, so climbed up alongside the cascade, an impressive water feature. A good aspect of the gardens was that they were very accessible to people in wheelchairs. At the top, things improved. There were some seats around a raised pool, surrounded by roses. There was a pleasant perfume of roses in the air. We then walked back down the other side of the cascade, but further over this time, where it was quieter. The best time to visit would have been either very first thing in the morning, or right at the end of the day, when it could have been a peaceful experience. We enjoyed the rose garden but noticed many rose bushes were desperate to be dead headed. I only saw one gardener, checking a pond, and we thought that the balance between garden staff and ‘warders’ was too far tipped towards crowd management. If you could get there early, before the crowds, it would probably be a very pleasant visit. I noticed on the way out that there are several very worthy social projects associated with the garden, and was encouraged to think that our entrance fees (£28 for two concessions) would contribute to these, as well as the maintenance of the gardens themselves.
Written 23 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Robert Y
Dorridge, UK113 contributions
1.0 of 5 bubbles
June 2022 • Friends
The gardens are beautiful and worth visiting.

Sadly my experience yesterday (15 June 22) was very disappointing due to the gardens closing early at 13:00 due to a “private event”. The problem was not the early closing as such, rather the complete lack of notice of the early closure on the (mobile) web site and during the booking process that morning. The first we knew of the early closure was signs at the entrance to the gardens. Fortunately we arrived for 10:00 when the garden opened for the day, allowing us a visit of 3 hours. This was just enough to see most of what we wanted to see although we skipped the orchard and felt quite rushed. I feel sorry for anyone who arrived later, they must have felt very short changed. More so if they had travelled a long way.

I double checked and at no point on either the mobile web site or during the booking process was the early closure announced. Even worse, tickets were being sold for entry up to 12:00, even though the garden was closing just an hour later. When raised with staff at the gate, their attitude was dismissive and unfriendly. I am sure a fair few harsh words were exchanged that morning.

The early closure was announced on the web site but this was buried under the “events” section. Myself and quite a few others hadn’t thought to check this page prior to our visit.

On a separate point, anyone who pre-books can head straight to the garden entrance where your email ticket will be scanned. There is no need to queue at the ticket office. Unfortunately there were no signs displayed informing those with pre-booked tickets that they could skip the line at the ticket office. I raised this with the staff at the gate but again they were rude and dismissive.

In summary, what should have been a pleasant and memorable visit was ruined by a lack of clear notice of the early closure on the web site. I also felt that the attitude of the staff we encountered left a lot to be desired.

Come on Alnwick Gardens, you can do better than this.
Written 16 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave us a comment. The private function was an event led by The Duchess of Northumberland celebrating voluntary groups in the North East and I’m afraid the timings were not dictated by Garden staff. We completely understand that this information was not widely available but wished to address your queries on timings. We truly apologise for any upset that has been caused and would like to say that how we announce early closures in the future is changing as it does sometimes happen. The reason we showcased the closure the way we did is simply because that is how we have done it in the past. This is where we make a statement on social media and pop it on our What’s On page via our website. In this instance, it wasn’t good enough and we are happy to say that we have listened to those who have expressed their feedback and can assure you this will not happen again. Again, thank you for your comments.
Written 24 June 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TwentyTwenty89
Anglesey4 contributions
3.0 of 5 bubbles
July 2023
I have to say this is one of my favourite gardens to visit. It is much more modern and less stuffy than many stately home gardens and much more of interest to me and someone of my age than more "typical" gardens.

The cascade is a delight to watch (though it can be frustrating to wait to watch it if you are impatient like me!)

I loved the poison garden (which wasn't in place last time I visited not long after the gardens first opened). It was a real pleasure (and a fright) to tour with friendly, funny guides who did really well to keep the children (and adults) on the tour engaged. The top of the gardens contains a really beautiful almost cottage style garden with elements of informal planting mixed with more formal. The shallow water features running through it are lovely and its nice to see plants and ideas you could actually try yourself. The cherry orchard was a bit of a disappointment, but that is just the season for you, no-one's fault for the beautiful blossom having long gone.

We didn't try the cafe (half of which was closed for a private event) but did look around the shop and pick up a copy of the poison garden book. The lady at the till was very polite and apologised for the wait as she had been chatting to some regular visitors who are members, it wasn't a bother at all and was actually nice to see how well the staff know regular visitors.

The only real downside is the price you pay for what you get. £35+ for two of us to visit was a lot of money but we happily booked online and knew we were quite tight for time as part of a longer day of activities, I just didn't imagine having paid that much we'd actually find ourselves at a loss to fill the few hours we had allotted to Alnwick. I honestly though we'd leave having not seen half of what was on offer and be wanting to return asap to see the rest. I visited with grandparents when Alnwick first opened and apart from the poison garden can't see what else has been added inside the gardens (het tree house, golf etc have been added but have their own entry fees) I can see why membership is popular, it is certainly much better value but I have to say the day entry rices seemed steep for what you get to see.

That said, it meant we got time to explore Alnwick and spend an hour in the second hand book shop in the village which is fab!

We loved our visit, it is wonderful garden and nice to see something fresh and different from "another stately home type garden' but I would recommend looking for offers and maybe taking a picnic to help fill some time so you feel you have done more for the entry fee.
Written 11 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, Thank you so much for taking the time out to share your recent experience with us. We are pleased to read that you found The Poison Garden a real pleasure, we agree, the guides are friendly and funny, with incredible knowledge. We really appreciate your honest feedback as this helps us to continually improve experiences for you and all our visitors.
Written 13 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

@@@
4 contributions
1.0 of 5 bubbles
Dec 2022 • Couples
My daughter had paid for afternoon tea for 14 December to be contacted and asked if we could accommodate 16th instead which we did and given an option of a pump tour free. on arrival there were staff stood about but no one asked if we knew where we were heading and when we eventually asked they had no idea and we were pointed to a horrible cold dirty looking cafe we stood for 10 mins in a queue while a girl who had one speed of slow served. We were informed we were at the correct place and pointed to one of 2 tables that were reserved next to the dirty tray collection trolley. The reserved sign was covered in gravy disgusting . Our afternoon tea was brought over and the girl placed the tray leg in my daughters coffee cup but was never brought a replacement cup. The afternoon tea was an absolute disgrace for £19 per person I’ve added the picture and this was to share my scone fit on a teaspoon hugely disappointing. We headed into the gardens no signage anywhere telling you where to head we no made the best we could of the day but we travelled an hour and half for this poor performance I’ve had better food in supermarkets cafes. Need to up your game massively.
Written 17 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MrsBrownEyes
Stockton-on-Tees, UK327 contributions
4.0 of 5 bubbles
Aug 2020 • Family
We took our own food but you can buy pizzas and other light snacks, cakes and ice creams there too and sit inside or outside.
The water features are impressive and always attract photographers. The gardens are nice but the best show of colour is earlier in the year, although still some pretty flowers about.
We played crazy golf, which was good although I felt there were too many on the course despite booking a slot to play but each party did keep their distance.
The swings in the Cherry tree orchard were great, choose a seat higher off the ground otherwise you need to keep your feet from catching on the ground.
Also remember that you need to pay £3 payment to park your car and it's contactless only too.

Written 25 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Annie S
Stratford-upon-Avon, UK171 contributions
1.0 of 5 bubbles
Aug 2022 • Couples
Walked to the gardens from the castle which I’m sure a lot of people do and found it difficult to establish how to pay to get in. Wish we hadn’t bothered!

The young man on the entrance gate was worse than useless and the woman on the pay desk was obviously not interested in my comments despite saying she would pass them on. Not entirely convinced that she would.

Lunch was pretty average and the restaurant could do with more people to clear up but I guess it was late lunchtime and they had presumably been busy.

Our attempt to get into the poison garden failed as queues were more than 20 people for each time slot we tried. Sure there must be a better way of handling this.

Cascade fountain was very impressive.

The formal gardens at the top of the cascade were a joke. As a gardener, I understand that this can be a lean time of year, plus the difficult weather we’ve had but really there was very little of any interest. Certainly no autumn colour other than a few autumn crocus. Where were the dahlias, asters, rubekias? Normally I come away from a garden with at least 1 or 2 ideas buzzing in my head, frankly I couldn’t wait to leave.

The rose garden was average but it is late summer and I accept this was probably stunning earlier in the summer.

In summary - don’t bother paying to get into this very average garden.
Written 31 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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