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In the pre-booked and pre-paid online form we mentioned that we will take the bike at 10am from Canterbury (we were staying in Whitstable).
After having organised ourselves (with our little one 22months old) we arrived at the bike shop on time, nobody was there....More
Thank Arnaud L
Bernard W, Owner at Whitstable Cycle Hire, responded to this reviewResponded 27 October 2017
This is very unfortunate and I cannot blame the customer for being disappointed but his reaction seems excessive. My usually dependable employee was late (he was not in bed as the customer asserts, he was on his way). We take the utmost care where children...More
Really good little outfit. Very friendly and efficient service, good quality gear, lots of helpful advice. One way hires possible. Highly recommended. Daily hire inc helmet and map, approx £20 per adult.
The trail itself was great and worth doing. Took the advice on website to find free/paid parking near them however the road have cars on both sides and do not have space for larger cars, I parked in a car park 10 minutes away,wish they...More
Don't be put off by the modest entrance round the back of a shop in Harbour Street. Not flash, but really good bikes (the best hire bikes we have had) and very easy to sort out - really friendly chap made it all the more...More
We've hired bikes from Whitstable Cycle Hire 4 times now (we've done the Reculver route twice and the Canterbury route twice - we've always had a good time.
The online booking system still needs work but did the job and is cheaper than booking over...More