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Planet Ice - Ice Rink

Jarman Park, Hemel Hempstead, England
+44 845 872 5799
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Review Highlights
So over priced for young children

I took my 6 year old niece and 6 year old son, For 2 children to go on the ice and have skate... read more

Reviewed 1 week ago
reviewhols
,
Hertfordshire
via mobile
Staff really let this place down

My friend and I booked Planet Ice at Hemel for a private hire for our daughters joint 8th birthday... read more

Reviewed 4 weeks ago
SkeetzPenguin
,
London, United Kingdom
via mobile
Read all 62 reviews
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Overview
  • Excellent44%
  • Very good25%
  • Average16%
  • Poor1%
  • Terrible14%
Travellers talk about
LOCATION
Jarman Park, Hemel Hempstead, England
CONTACT
Website
+44 845 872 5799
Write a ReviewReviews (62)
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"staff were polite and helpful"
in 2 reviews
"great fun"
in 5 reviews
"jarman park"
in 3 reviews
"two hours"
in 2 reviews
"member of staff"
in 2 reviews
"skates"
in 13 reviews
"hemel"
in 10 reviews
"boating"
in 14 reviews
"bears"
in 4 reviews
"polar"
in 4 reviews
"teaching"
in 4 reviews
"lockers"
in 3 reviews
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1 - 10 of 61 reviews

Reviewed 1 week ago via mobile

I took my 6 year old niece and 6 year old son, For 2 children to go on the ice and have skate hire It was £33!! The kids needed a penguin to skate with for support which they charge £5 each for, an absolute...More

Thank reviewhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My friend and I booked Planet Ice at Hemel for a private hire for our daughters joint 8th birthday party. There were lots of ages of children from 2.5 to 10yr olds. Right from the beginning we were told conflicting information from different members of...More

Thank SkeetzPenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018

Today my 6 year old daughter had her 1st ever ice skating experience . We had booked 3 intensive lessons over 3 days in Easter holidays . What can i say . The teacher was excellent . She was attentive , thoughtful and very good...More

1  Thank may103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 3 days ago

Hi may103, Thank you for your fantastic review of your visit to Planet Ice Hemel Hempstead! Our lessons are aimed to improve confidence on the ice so we are glad you found the course useful. If your daughter is interested in continuing skating, please take...More

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Reviewed 25 February 2018 via mobile

Visited with my young daughter, on entry the Sales Person Shannon Prior was extreamly abrupt and rude in Manner. Its not explained clearly online you have to pre order an Ice Card, so be ware they are not available on the door. Also Penguin hire...More

Thank Traceylouise78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 6 March 2018

Thank you for taking the time to review us on trip advisor. I was surprised to read of the service received from our receptionist, Shannon. Shannon is a knowledgeable and competent team member who from my experience ensure the delivery of excellent customer service is...More

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Reviewed 19 February 2018 via mobile

Very expensive. As well as paying for admission, (I didn’t have my ice club card on me so didn’t get the discount - fare enough)....you also have to pay £5 per polar bear. This explains why there were kids on their bottoms on the ice...More

1  Thank frog2London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018 via mobile

all staff are rude and just not a good environment to be in. before my experiences of going to the rink have been lovely and now they are awful. the prices have change dramatically over the past weeks and some how is now not a...More

4  Thank 4n0nym0us1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018

my little sisters point of view: ''it has great space and really enjoyed using the polar bears to help me. remember to wrap up warm because it gets cold! you can get galaxy hot chocolate but we like to go around the corner at chiquitos...More

Thank Winston M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018

Been here for over a year with the kids to learn to skate. Instructors are great and friendly. However the general organisation lacks any common sense or logic - specifically the administration side, there is never enough tables and chairs for watching parents. The mens...More

Thank ndwalsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

Went with my husband who is a very reluctant ice skater and a friend. Had s great time and love the fact that it wasn’t just hour long slots but you could spend as long on the ice as you wanted. There were friendly staff...More

Thank Fiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2017

Attended the rink, and was told they cannot accept cards because the money had to go to another company. ie not to the ice rink. There was no manager and no cash point so had to run around and return home. Wrote in to complain...More

Thank traveldiary1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Planet_Ice, General Manager at Planet Ice - Ice Rink, responded to this reviewResponded 17 November 2017

Thank you for rating us on trip advisor. Its disappointing that you rate us so low without visiting the facilities. Our patch sessions are operated by a third party and Planet Ice rent the ice time to them. Unfortunately they do not have the capacity...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Matthew B
4 November 2016|
AnswerShow all 2 answers
Response from Anne T | Reviewed this property |
Completely agree. Layer up, gloves and no jeans. Enjoy.
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