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JACK Cleveland Casino

100 Public Sq, Cleveland, OH 44113-2208
+1 216-297-4777
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Review Highlights
Were is the darn parking lot

Took us 25 minutes to figure out were parking was due to all of the construction. We found Valet... read more

Reviewed 3 days ago
KimmieKakes
,
Toledo, Ohio
via mobile
Non-smoking casino??

What a plus!!! Nice to enjoy an evening playing slots and table games and being overwhelmed by... read more

Reviewed 1 week ago
Jody N
via mobile
Read all 7,133 reviews
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Overview
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Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012. Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.
  • Excellent38%
  • Very good32%
  • Average20%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (383 reviews)
“poker room” (97 reviews)
“diamond lounge” (72 reviews)
Open Now
Hours
Hours Today: 12:00 am - 11:59 pm
LOCATION
100 Public Sq, Cleveland, OH 44113-2208
CONTACT
Website
+1 216-297-4777
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"table games"
in 383 reviews
"poker room"
in 97 reviews
"diamond lounge"
in 72 reviews
"department store"
in 111 reviews
"slot machines"
in 248 reviews
"the ritz"
in 81 reviews
"non smoking"
in 76 reviews
"video poker"
in 89 reviews
"free parking"
in 120 reviews
"lots of fun"
in 73 reviews
"horseshoe"
in 1,252 reviews
"buffet"
in 794 reviews
"dealers"
in 379 reviews
"roulette"
in 86 reviews
"employees"
in 342 reviews
"excitement"
in 92 reviews
"garage"
in 73 reviews
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1 - 10 of 7,114 reviews

Reviewed 3 days ago via mobile

Took us 25 minutes to figure out were parking was due to all of the construction. We found Valet but they wanted $30 no way Jose... Nice casino won a little bit but I would say the staff needs to be more friendly

Thank KimmieKakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

What a plus!!! Nice to enjoy an evening playing slots and table games and being overwhelmed by smoke. I know we stayed longer than normal for that exact reason. The slots were loose and I left with more money than I started with. Didi mention...More

Thank Jody N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

This is a typical casino, they have newer slot machines, they keep it nice and clean. They have 3 different levels which was cool.

Thank sassee912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 1 week ago

Pretty cool place my wife and me go there every 6 months or so, they have a good buffet down stairs and several floors for gaming and have a poker room up stairs, no real live entertainment though but certainly if your in cleveland worth...More

Thank Steven L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Looking to pass the time before or after game, play this is the place. Always something going on besides gambling.

Thank Pam K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

We did not enjoy the accoustics, They pay poorly on blackjack I believe it was $1 for every five bet. I did not know of anywhere else to go or I would have gone there. We lasted about 1/2 hour on $300

Thank KURT N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Adequate casino to game at. First floor was empty but 2nd floor had many players and tables. As with many casino's outside of Vegas, odds were certainly in favor of the house. Found many penny slots that were open. Spent a few hours inside and...More

Thank Curt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

An adequate casino experience, great way to preserve the old Higbees building and boost downtown. The usual table games and machines. Mediocre food court buffet downstairs. A few restaurants. If you play, you get free parking.

1  Thank Thomas V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

I have gone to this casino since opening and recently attended since I became Jack. Not many new slots at all, games seem all the same and not that many to choose from. Seemed very dull there, not the same feel as you can get...More

1  Thank Kai1565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Just wanted a quick walk thru and play a couple of slots. We did a few penny slots and won a few cents.

Thank Jill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Mike H
6 March 2018|
AnswerShow all 9 answers
Response from Jack Cleveland C | Property representative |
Hi there! We do have parking at the JACK Parking Garage. It is conveniently connected to the casino via our Skywalk. There is a charge for parking depending on the day and time you visit. Please visit our website for all the... More
0
Votes
Mike H
6 March 2018|
AnswerShow all 6 answers
Response from Jack Cleveland C | Property representative |
Hi there! We do have parking at the JACK Parking Garage. It is conveniently connected to the casino via our Skywalk. There is a charge for parking depending on the day and time you visit. Please visit our website for all the... More
0
Votes
AlvinTostigsSon
Hello, I like the fact that the JACK is a non-smoking casino with friendly dealers and a pleasant ambiance. I went there often when it was known as the Horseshoe. Problem is that as a blackjack player I haven't felt welcome there since they switched all of their $10 blackjack tables to that abominable non-blackjack game known as 6 to 5 blackjack. It was bad enough that the dealers hit on soft 17, again, not blackjack, but there's no way I'm playing that 6 to 5 game. I'd much rather travel out of state. (Milwaukee's casino, just as a random example, offers $5 tables, pays off blackjacks the normal 3 to 2 and even has a free soft drink fountain nearby, no need to wait for a waitress.) My question is does the JACK still offer low limit players only the 6 to 5 game? In other words, in order to play blackjack by something close to the game's actual rules, must one still be forced to shell out $15-25 per hand, even when the place is nearly empty like early in the morning?
23 February 2018|
AnswerShow all 3 answers
Response from cruisinon2018 | Reviewed this property |
Mountaineer Casino pays 3:2 on ALL blackjack tables including the $5 limit ones. It also stands on all 17’s. I live halfway between the jack and Mountaineer. I only consider going to gamble at the jack when attending... More
1
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