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JACK Cleveland Casino

100 Public Sq, Cleveland, OH 44113-2208
+1 216-297-4777
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Review Highlights
Jacks Cleveland Casino

The Casino is very clean. Staff was friendly and helpful. The games are nicely spread out. Parking... read more

Reviewed yesterday
Clnteeth63
via mobile
Not worth the hassle

The casino is pretty enough, and it has tables and a nice variety of slots, but it is not very... read more

Reviewed 2 days ago
Patty C
,
Chardon, Ohio
Read all 6,919 reviews
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Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012. Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.
  • Excellent39%
  • Very good32%
  • Average20%
  • Poor5%
  • Terrible4%
Travellers talk about
“table games” (377 reviews)
“poker room” (93 reviews)
“spread buffet” (73 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Public Sq, Cleveland, OH 44113-2208
CONTACT
Website
+1 216-297-4777
Write a Review
Reviews (6,919)
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1 - 10 of 6,902 reviews

Reviewed yesterday via mobile

The Casino is very clean. Staff was friendly and helpful. The games are nicely spread out. Parking ramp is attached to the Casino.

Thank Clnteeth63
Reviewed 2 days ago

The casino is pretty enough, and it has tables and a nice variety of slots, but it is not very accomodating for their smoking customers...Your only option is to stand outside where you are approached several times during the course of a smoke for spare...More

Thank Patty C
Reviewed 2 days ago via mobile

My favorite part of the Jack is that they maintained an old department store and the architecture. Can't complain, I won a couple dollars. The casino is exactly what you expect for a non Las Vegas/flashy establishment. The buffet was expensive and not very good;...More

Thank Vickie C
Reviewed 3 days ago

I loved that it was a non smoking casino! Great location. Right within walking distance of the hotel.

Thank K4284FLangelap
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 2 days ago

Thanks for the love! We hope to see you again soon!

Reviewed 4 days ago via mobile

Jack casino was just that a casino. We have seen better and we have definitely seen worst, ended leaving up just a tad and I'm ok with that for how long we played.

Thank Christina C
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 3 days ago

Hi Christina! Thank you for providing a review. We'd like to know how we can improve your experience with us. Please email us at JCL-SocialMedia@jackentertainment.com so we can discuss.

Reviewed 5 days ago

You can enter Jack Casino directly from Tower City or off the public streets. Large gaming areas with lots of tables and slots. We are not big gamblers but wanted to stop in during our visit to Cleveland. We actually left with a few more...More

Thank derbyfan2016
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Hello there! Thanks for providing valuable feedback. We hope on your next trip you have a chance to stop by and dine at The Market District Buffet (located on the Lower Level). We hope to see you again soon!

Reviewed 5 days ago via mobile

We came twice in a week. The staff are friendly and entertaining. It is a non smoking casino. We only wish there were more first time perks other than free parking which was free after 1am.

Thank Lewis C
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Hi Lewis! Thanks for providing valuable feedback. First time members of ClubJACK can receive free play and a t-shirt for joining. We hope to see you again soon!

Reviewed 1 week ago via mobile

I was staying at a hotel adjacent to the casino. I had gone for a walk around the block mid-morning and decided to check out the casino. The casino is a prominent part of this downtown area - right around the corner from the Quicken...More

Thank Bill R
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 6 days ago

Hi Bill! Thank you for providing valuable feedback. We love being at the heart of downtown; easily connected to hotels and the hottest restaurants in town. We hope to see you again soon during your next visit to Cleveland!

Reviewed 1 week ago

This casino is small in regards to the games and machines in Vegas. There is a poker room, table games and lots of slots. There was only two banks of video poker machines, and the lowest coin value for these was a quarter. I prefer...More

Thank Laura F
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Laura! Thank you for providing feedback on our nearly 1,600 slot machines and 100 table games. Please be sure to visit our Level 2 Video Poker area on your next visit. We hope to see you again soon!

Reviewed 1 week ago

The casino is very nice and operated very well. This is a good spot if you can't get to Vegas, but don't expect a Vegas-like experience. Drinks are not free, and the bars aren't as trendy and large. This is a great casino for Cleveland,...More

Thank ckmojo003
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Thank you for providing valuable feedback! We appreciate it the time and effort you took to create this review. In accordance to the Ohio law we are unable to provide complimentary alcoholic beverages. We do provide nonalcoholic beverages to all active players. We hope to...More

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Ask a question
Questions & Answers
lac1208
14 July 2017|
Answer Show all 10 answers
Response from Jack Cleveland C | Property representative |
Hi there! Valet parking is complimentary for C & K members of ClubJACK. For J & A members and non-members of ClubJACK the rate is $45.
0
Votes
Unassuming
12 June 2017|
Answer Show all 4 answers
Response from Jack Cleveland C | Property representative |
Hello there! JACK Cleveland offers complimentary wheelchairs for easy access in the Welcome Center. Scooters can be rented for $20 for 12 hours and $35 for a 24 hour day. Both wheelchairs and scooters can be requested at... More
0
Votes
ggag1115
27 April 2017|
Answer Show all 5 answers
Response from Jack Cleveland C | Property representative |
Hi there! We are located in the Higbee Building, which is easily connected to Tower City Center. Within walking distance you have the Ritz-Carlton, Cleveland, Renaissance Hotel, The Westin, Hilton Cleveland and The Hyatt... More
2
Votes