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JACK Cleveland Casino

Open Now: 12:00 am - 11:59 pm
Open today: 12:00 am - 11:59 pm
Review Highlights
Full table games, only in the area.

Jack is a great casino with full table games and is the only one in the area. It is a full service... read more

Reviewed 6 days ago
men0tu
,
Akron, Ohio
Something fun to do

We went to cleveland for a concert and stopped here. Very nice casino has 3 different levels. The... read more

Reviewed 1 week ago
4boysmom2007
,
Aliquippa, Pennsylvania
via mobile
Read all 7,196 reviews
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Traveller Overview
  • Excellent38%
  • Very good32%
  • Average20%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games”(386 reviews)
“poker room”(99 reviews)
“department store”(113 reviews)
About
Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012. Adding to the city's impressive sports, entertainment and cultural...more
Open Now
Hours Today: 12:00 am - 11:59 pm
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Contact
100 Public Sq, Cleveland, OH 44113-2208
Website
+1 216-297-4777
Call
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Reviews (7,196)
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All reviews table games poker room department store slot machines the ritz non smoking video poker free parking lots of fun horseshoe buffet dealers roulette employees excitement garage
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1 - 10 of 7,177 reviews
Reviewed 5 days ago

Went here after an event and went to look for a 21 table. I'm not a big player so I found a $5 table. When I sat down I placed a $5 bet and was then told by the dealer that I had to play...More

Date of experience: January 2019
Thank beenthere925
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

We are sorry to hear about your experience with us and would like to connect directly with you to discuss further. Please send your contact information to infojcl@jackentertainment.com so that we may reach out.

Reviewed 6 days ago

Jack is a great casino with full table games and is the only one in the area. It is a full service and fun establishment. It is not Vegas but for Cleveland it is worth the trip.

Date of experience: December 2018
Thank men0tu
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Thank you for the review! We are happy to hear you enjoy JACK Cleveland Casino and look forward to having you back!

Reviewed 6 days ago via mobile

Been here several times. Slots super tight. Dealers are decent. Frequent casinos alot. Unless Caesars buys it back I'll be patiently waiting for MGM to take over the nearby Rocksino. Looser slots their anyways.

Date of experience: January 2019
Thank Jawwwn134
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Thank you for your review, we would like to connect with you directly to discuss your concerns. Please e-mail your contact information to infojcl@jackentertainment.com so that we may reach out.

Reviewed 1 week ago via mobile

We went to cleveland for a concert and stopped here. Very nice casino has 3 different levels. The staff was friendly.

Date of experience: January 2019
Thank 4boysmom2007
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Thank you for your review. We are happy to hear you enjoy JACK Cleveland Casino and we hope to see you again soon!

Reviewed 2 weeks ago

Have visited Horseshoe/Jack casino a lot since it opened. always seem to come home with less than we take. I have been to a lot of casinos across the coutry and this is the "tightessed" !

Date of experience: December 2018
Thank Dale H
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

Thank you for your review, we would like to connect with you directly to discuss your concerns. Please e-mail your contact information to infojcl@jackentertainment.com so that we may reach out.

Reviewed 2 weeks ago

wife and I went to Jack CASINO for the first time, parked in the JACK CASINO GARAGE. We arrived at about 9:15 pm and left at midnight. PARKING PRICE advertised at $15 for a Friday. When we paid when we left we were charged $50,...More

Date of experience: January 2019
Thank STEWNOMONEY
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 4 days ago

We are sorry to hear of your experience at the casino and would like to connect with you directly to discuss further. Please e-mail your contact information to infojcl@jackentertainment.com so that we may reach out.

Reviewed 3 weeks ago via mobile

We were in The Cleveland area and decided to try out the casino one evening. Save your time and money. The only positive about this place is that it’s smoke free and the deli in the food court wasn’t too bad! It’s actually a very...More

Date of experience: December 2018
1  Thank SherylL_8780
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 2 weeks ago

Thank you for your review. We would like to connect with you to discuss your concerns. Please feel free to e-mail your contact information to infojcl@jackentertainment.com so that we may reach.

Reviewed 3 weeks ago via mobile

It’s a fun clean casino in the old Higbee department store. There’s a wide variety of machines. We won a few dollars and ran out of there!!

Date of experience: December 2018
Thank michaelleeviola
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 2 weeks ago

Thank you for your review. We are so happy to hear you enjoyed your time at JACK Cleveland Casino!

Reviewed 3 weeks ago

Having lived the first 18 years of my life in Cleveland, I was excited to finally experience the Jack. Unfortunately, the problems started immediately at the door, where there was disrespect from their ID card person. Perhaps people who have an Ohio Driver License with...More

Date of experience: July 2018
1  Thank BobbyCincinnati
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 2 weeks ago

Thank you for your review, we would like to connect with you to discuss your concerns. Please feel free to e-mail your contact information to infojcl@jackentertainment.com so that we may reach out.

Reviewed 3 weeks ago

While visiting Cleveland, Ohio this is a fun place to spend some time. Great dealers, music and drinks!!

Date of experience: December 2018
Thank SherylSwain
AleksandraK4865, Manager at JACK Cleveland Casino, responded to this reviewResponded 2 weeks ago

Hello, thank you for your review! We are so happy to hear you enjoyed your time at JACK Cleveland Casino!

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Questions & Answers
Ask a question
Mike H
6 March 2018|
AnswerShow all 9 answers
Response from Jack Cleveland C | Property representative |
Hi there! We do have parking at the JACK Parking Garage. It is conveniently connected to the casino via our Skywalk. There is a charge for parking depending on the day and time you visit. Please visit our website for all the... More
0
Votes
Mike H
6 March 2018|
AnswerShow all 6 answers
Response from Jack Cleveland C | Property representative |
Hi there! We do have parking at the JACK Parking Garage. It is conveniently connected to the casino via our Skywalk. There is a charge for parking depending on the day and time you visit. Please visit our website for all the... More
0
Votes
AlvinTostigsSon
Hello, I like the fact that the JACK is a non-smoking casino with friendly dealers and a pleasant ambiance. I went there often when it was known as the Horseshoe. Problem is that as a blackjack player I haven't felt welcome there since they switched all of their $10 blackjack tables to that abominable non-blackjack game known as 6 to 5 blackjack. It was bad enough that the dealers hit on soft 17, again, not blackjack, but there's no way I'm playing that 6 to 5 game. I'd much rather travel out of state. (Milwaukee's casino, just as a random example, offers $5 tables, pays off blackjacks the normal 3 to 2 and even has a free soft drink fountain nearby, no need to wait for a waitress.) My question is does the JACK still offer low limit players only the 6 to 5 game? In other words, in order to play blackjack by something close to the game's actual rules, must one still be forced to shell out $15-25 per hand, even when the place is nearly empty like early in the morning?
23 February 2018|
AnswerShow all 3 answers
Response from AlvinTostigsSon |
Thank you, Attraction representative, for the same old canned reply that's been given to everyone who's raised this issue for years. It's a shame your casino is somehow not "able to provide" what used to be the norm here... More
3
Votes