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Spa West

29209 Center Ridge Rd, Cleveland, OH 44145-5224
+1 440-899-7729
Review Highlights
Coolsculpting poor results and awful customer service

This spa deserves 0 stars. Coolsculpting -poor results, it's a scam, don't waste your money. Poor... read more

Reviewed 3 December 2017
via mobile
Birthday Weekend

I came to Cleveland from out of town and found this spa online and decided to try it out with my... read more

Reviewed 3 December 2017
Anna L
via mobile
Read all 64 reviews
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This luxurious, full-service spa offers hotel packages from many Cleveland hotels.
  • Excellent50%
  • Very good7%
  • Average7%
  • Poor7%
  • Terrible29%
3 Dec 2017
“Coolsculpting poor results and awful customer service ”
2 Dec 2017
“Birthday Weekend ”
Open Now
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Hours Today: 9:00 am - 9:00 pm
29209 Center Ridge Rd, Cleveland, OH 44145-5224
+1 440-899-7729
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1 - 10 of 64 reviews

Reviewed 3 December 2017 via mobile

This spa deserves 0 stars. Coolsculpting -poor results, it's a scam, don't waste your money. Poor customer service. Spa West cancelled my appointments 4 different times making up excuses every time when finally the truth came out the coolsculpting machine was out of service. They...More

1  Thank aspyke1
Reviewed 3 December 2017 via mobile

I came to Cleveland from out of town and found this spa online and decided to try it out with my friends. AAAAAMAZING! This is definitely the best spa that I’ve been to hands down. The entire staff is very kind and attentive. From the...More

Thank Anna L
Reviewed 26 November 2017

Bought group of Venus Legacy treatments. 1st treatment singed whole face with several deeper burned spots so I had to cancel next treatment as burns were still open wounds. After a week and the burns were still healing - I decided I did not want...More

1  Thank Karen D
Reviewed 9 January 2017 via mobile

I took my daughter here after a recommendation from a friend. I scheduled an eyebrow waxing for her the day before going to her homecoming dance. The staff was very nice, I was comfortable while waiting for her and was brought warm moist towels that...More

1  Thank Elizabeth T
Reviewed 23 November 2016 via mobile

Every time I come here I have the best experience. The staff is so friendly. Especially, the girls who do the manicures and pedicures. It's worth treating yourself and we are lucky to have a place like this to come to when we need to...More

Thank J A B
Reviewed 25 August 2016

Before our wedding day, my new hubby and I decided to go for some much needed alone time here. We got a package that included the sauna, a bath, and a couples massage. I ABSOLUTELY love this place!!! It is soooooooooooo serene. We were able...More

Thank danieruru007
Reviewed 25 May 2016 via mobile

Not flexible at all will scheduling. Made me come different days for my spa "package". Lots of attitude from employees. Not worth it at all there's lots of competitors with much better service less then a mile away.

3  Thank tonyas8651
Reviewed 9 December 2015

I am a member there, so obviously it can't be that terrible. The employees are very well trained. Each masseuse has done an excellent job. Every tech doing my facial did an awesome job as well. But that brings me to my "complaints". Pros: Nice...More

Thank Lindsay T
Reviewed 25 November 2015

I visited Spa West three times. During the first two visits, I went by myself for a massage, manicure and pedicure. The services were wonderful, and I really liked the calming atmosphere of the spa. Since I had two great experiences with Spa West, I...More

3  Thank Lauren B
Reviewed 13 April 2015

I received a gift certificate for Spa West a couple of years ago and had the good fortune to be scheduled for a brow wax with Anita. She uses sugar rather than wax. I have to admit that sugar is more painful than most waxing,...More

Thank Lynne C
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