Kuranda Visitor Information Centre
Kuranda Visitor Information Centre
4.5
10:00 AM - 4:00 PM
Monday
10:00 AM - 3:00 PM
Tuesday
10:00 AM - 3:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
About
The Kuranda Visitor Information Centre is open 7 days - 10am-3pm(Mon-Tues) and 10am-4pm (Wed-Sunday). The Kuranda Visitor Information Centre is a Tourism Queensland accredited centre and is a member of the Queensland Information Centres Association. With the yellow i sign you will be sure of a genuine quality information provider. With a wealth of local and regional knowledge, our volunteers will be able to advise and help you plan your time in the village and assist in booking tours in the region. We offer free wifi, wheelchair and stroller hire. The Centre is a keeping place for an artefact display from the Djabugay people and visitors can also enjoy looking at our live spider, frog and stick insect display
Duration: < 1 hour
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4.5
135 reviews
Excellent
67
Very good
52
Average
9
Poor
2
Terrible
5
Eilidh G
2 contributions
Aug 2020 • Friends
My friend and I popped into this centre to collect a map and ask for directions to Barron Falls. We were both extremely taken aback by the unhelpful woman behind the desk who responded with: “I wouldn’t advise going because there’s heavy traffic and too dangerous to walk there”. This shocked us as we had specifically done our research online regarding this tourist attraction. Luckily we stopped by a local cafe for a cup of coffee after travelling all the way from Cairns by bus that morning. The lovely barista at (Riley’s Cafe and Bar) told us we could quite easily walk through the Jumrum Creek trail, take a right turn at the road and follow the road for 20 minutes and as easy as that we arrived at Barron Falls SAFELY having only passed 4 cars en route.
Written 13 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. As an accredited visitor centre we have to be mindful of safety for our visitors. The road to the Barron Falls is narrow with no pavement and can be hazardous for not only walkers, but also vehicles which can include large motor homes. For this reason the volunteers do advise visitors that the walk is not safe. If they then choose to do the walk that is their decision. We have received complaints in the past from people who did the walk and tell us it isn’t safe. I’m glad you were able to visit the falls in the end and do apologise if you felt we weren’t helpful. I hope you enjoyed the rest of your stay.
Written 31 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lird5
Brisbane, Australia375 contributions
July 2021
Before our visit I rang the centre to check information on the markets. I was told the Original Markets were now open on Monday, but when we arrived some stalls were operating but not many. Likewise many of the shops in Kuranda were closed. When I made a comment in the visitor information centre about this it was dismissed with “well school holidays are over” – which is precisely why we were there at that time. There were plenty of tourists around. I realise that international tourists are missing but domestic tourists are doing their bit and don’t want to be confronted with lots of businesses closed on Monday – perhaps they could stagger the closures.
Written 29 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review. The Original Markets do operate from Thursday to Monday, however some stalls may have chosen to close as the holidays were over. We do not have any control over market operations and can only give out information supplied to us - if some stalls choose to close we are not aware of it. The markets have staggered their trading days with the Heritage markets opening from Wednesday to Sunday.
Written 5 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KarenM1_10
Bloomfield Hills, Michigan1,043 contributions
Feb 2020
When you get to the top at Kuranda there is a lot to do. Make sure you view their site prior to going especially if you are on a tour and have limited time. There is the Kuranda Koala Gardens where you can cuddle a Koala (lines are very long) and see other animals or visit the Butterfly Sanctuary or Bird World. There are a lot of shops and restaurants as well so make sure you use your time wisely. If you really want to cuddle a Koala, you may want to visit the Wildlife Dome at the Casino in Cairns where there is less of a crowd.
Written 17 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review of kuranda . Your advice was very useful.
Written 18 April 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve L
Hucknall, UK541 contributions
Sept 2022
We went to get a map so we could walk by the river and as we were looking at the map a member of the team approached us and her fists words were “you are looking at the wrong side of the map”. Well, we weren’t as we wanted the river map not the town centre map and her first words were basically insulting. No attempt to be friendly or helpful just an assumption she knew what we wanted without asking. We have been to Kuranda before so we wanted to do something different but her approach meant we could not ask her advice. Never mind the map did help us even if the staff didn’t.
Written 11 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesca d
Milan, Italy9 contributions
Dec 2020 • Solo
Rarely have I come across such lovely staff at a tourist information centre! I can definitely say that Catherine and her staff do go the extra mile. My experience with them was just great, and they also helped me organise an aboriginal tour in the forest and surroundings with local guide Errol, who was just so knowledgeable and enthusiastic. I learnt so much about the past and present aboriginal culture in the area, which no other more "touristy" things in the field would have taught me before. Thanks a lot Kuranda team!
Written 13 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your very kind review - i'm glad Errol was able to give you such an authentic experience in Kuranda. We look forward to seeing you again if you are ever in Kuranda.
Written 28 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dnd54focal
Melbourne, Australia3 contributions
July 2021
Visited there today . The staff/volunteers were the rudest couple I have ever met. I know it was 10 to 3pm and there were closing shortly basically they said we couldn't come in then the Man said ok as we only wanted to see the spider, frog etc which was a 2 min visit. Ask the woman about the spider she said she was to busy to be answering question!!!! Tourism has been devastated in Kuranda they way were spoken and treated was deplorable. I do voluntary in an Info booth in another State Of Aust. I know the info area is the place to sell the area. I'm sure the traders would be disappointed.
Written 20 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. We do our best to assist our visitors if they arrive on closing time, however in this instance I understand the volunteers were not able to stay back.
Written 11 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Metis gal
Chilliwack, Canada297 contributions
Apr 2022
What a great info center. We got lots of information here and were very thankful for it. I had wanted to see where the flying foxes were and one of the staff told us where to go to see them. Unfortunately the place was closed but we managed to peek through the fence to get a few pix.
There is so much to do and places to see in this area, I wished we'd had another couple days to explore them more.
There is so much to do and places to see in this area, I wished we'd had another couple days to explore them more.
Written 12 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mitchell S
Gold Coast, Australia24 contributions
Jan 2021 • Friends
Unfortunately we only got to spend about 10 minutes at the information centre but jeez I wish we had more time. The lady who engaged with us was one of the most lovely and polite women I have ever spoken to. She was so keen to help us out with anything we needed, and basically gave us a tour around the entire information facility. One of the best Information Centres I have been to in the country...definitely pop in and say g’day!
Written 28 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your kind review - and yes, we do love it when people have a bit of time to spend with us. Hope to see you back here again one day with a bit more time!
Written 28 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tneldner
Adelaide, Australia812 contributions
June 2022
Lovely friendly and informative folks working at the information centre. We were given a great map and information about the walking pathway opportunities.
Written 3 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
psychgal
midlands33 contributions
Mar 2021
Lovely centre, very helpful lady who gave us a discount voucher for the butterfly garden. Had a nice chat while admiring the cases of stick insects and little tree frogs.
Definitely worth popping in :)
Definitely worth popping in :)
Written 4 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your kind review - I hope you enjoyed the butterflies and the rest of your visit to Kuranda.
Written 28 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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