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The Mineral Spa

124 Main Rd | Rear of Peppers Mineral Springs Retreat, Hepburn Springs, Victoria 3461, Australia
+61 3 5348 2100
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Review Highlights
Underwhelming evening at The Retreat

Entrance to The Retreat is quite expensive at $90 for 90 minutes but I had high hopes which came... read more

Reviewed 28 May 2017
Laura9986
via mobile
Anniversary weekend

Wasn't sure what to expect. Smaller than the sanctuary at the bathhouse but no less relaxing. Loved... read more

Reviewed 18 May 2017
Jasmina D
via mobile
Read all 191 reviews
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Mineral Spa is an idyllic rural restorative haven; one of the largest and most acclaimed rural day spas in Australia. Mineral Spa has been specifically designed as a sanctuary of healing and relaxation; connecting body and spirit to the earth's natural elements and offering powerful healing and beauty treatments to re-invigorate and restore. Therapists, each with their own area of expertise and selected for their healing hands and calming spirits, ensure that every guest experiences a beautiful and personal spa experience; with individual consultations and exclusive specialist treatments. The spa’s key feature of healing through water is The Retreat; a mineral water therapy zone following in the healing traditions of the famous mineral spas throughout Europe. Tucked in a private and peaceful indoor/outdoor corner of the spa, The Retreat comprises two 100% mineral water spas, a cold plunge pool, steam room, infra-red detox box and the only lavender-infused basalt stone sauna in the Southern Hemisphere.
  • Excellent74%
  • Very good15%
  • Average4%
  • Poor5%
  • Terrible2%
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Closed Now
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Hours Today: 09:00 - 17:00
LOCATION
124 Main Rd | Rear of Peppers Mineral Springs Retreat, Hepburn Springs, Victoria 3461, Australia
CONTACT
Website
+61 3 5348 2100
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Reviews (191)
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11 - 20 of 191 reviews

Reviewed 28 May 2017 via mobile

Entrance to The Retreat is quite expensive at $90 for 90 minutes but I had high hopes which came crashing down literally upon walking in the door. Let me summarise: - The front staff were rude and passive aggressive - The Retreat is very small...More

Thank Laura9986
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 24 July 2017

Thanks for taking the time to review following your visit Laura. We love the mostly positive reviews we receive, and we always take the time to reflect upon what we can improve when we receive reviews from guests who didn't enjoy their experience. I don't...More

Reviewed 18 May 2017 via mobile

Wasn't sure what to expect. Smaller than the sanctuary at the bathhouse but no less relaxing. Loved the relaxing and looking out at the trees and gardens. The different steam rooms were great. Loved the products in he showers and change rooms. Great way to...More

Thank Jasmina D
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 28 May 2017

Thanks for your comments Jasmina and I'm pleased you had a great time in The Retreat. See you again soon I hope. Regards, Fiona

Reviewed 17 May 2017 via mobile

Very professional, nice friendly staff and the treatments were very good. The staff were on time and made us feel comfortable.

Thank leelee1982
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 28 May 2017

We love meeting client expectations in terms of our professionalism and punctuality! I'll be passing your lovely positive comments on to the team. Many thanks. Regards, Fiona

Reviewed 4 May 2017

I had read terrible reviews about the public hot springs, so decided to go the private option. I booked my husband and I in for the breakfast and spa for 2 (the husband hates massage, so we didn't try that option). We were not disappointed....More

1  Thank Bec F
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 15 May 2017

Thanks a lot Bec for your positive comments and I'm glad you enjoyed our 'Breakfast and Bathing' package. It's a good deal and it's always nice to come early before everyone else arrives. Hopefully we can entice your husband to enjoy a massage for your...More

Reviewed 30 March 2017

After a heavy week of 30th birthday activities my daughter and I need to relax and perhaps even slightly detox if you get my drift. We had breakfast at the resort which was of an excellent standard then moved to the retreat area. Lovely clean...More

1  Thank jzpz
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 15 May 2017

Thanks so much for posting a positive review. 'Breakfast and Bathing' is such a good way to combine a visit to the hotel and the spa and I'm pleased you enjoyed them both. I am very relieved to say the wasps have left the scene...More

Reviewed 24 March 2017 via mobile

Went on a Wednesday morning for a 10am massage was beautiful then had the retreat to ourself for most of the time and only one other lady came at the end. Not very big retreat by all that needed is there

Thank Kirsty M
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 15 May 2017

Hi Kirsty, it's a great idea to come early in the day midweek to enjoy the peace and quiet here at The Mineral Spa. Perhaps we'll see you again soon... Regards, Fiona

Reviewed 22 March 2017 via mobile

Private spa with an adjoining cold pool! Giving an outdoor feel with the layout of this area. Steam room and sauna available Lounge area available as well as outdoor decking and seating area for more relation. Massage available which this option was taken in a...More

1  Thank samsue2014
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 15 May 2017

Thank you so much for your positive comments. We do take pride in our professionalism and I will certainly pass on your praise to the therapist team. Regards, Fiona

Reviewed 19 March 2017 via mobile

Exactly what the doctor ordered. Great setting and very welcome. We used the mineral spa. The gardens overlooked from the lounge balcony are a sight

Thank aschem
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 15 May 2017

Thanks very much for taking the time to review us so positively. We look forward to welcoming you back soon! Regards, Fiona

Reviewed 16 March 2017 via mobile

This was our second visit to Hepburn Springs 'The Mineral Spa', but our first for a massage as well as a visit to The Retreat. Relaxing and revitalising; professional, personal and private. Sixty minutes in the spas and saunas of The Retreat, with apples teas,...More

1  Thank Brett A
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 15 May 2017

Hi Brett, we love receiving return guests and I'm thrilled the second time around met your expectations. We look forward to welcoming you again for those longer treatments! Regards, Fiona

Reviewed 20 January 2017 via mobile

My boyfriend and I had an amazing time at the mineral spas we enjoyed a massage and treatment and even had dinner at the venue everything was perfect the staff were lovely and very professional.More

Thank Kirsty M
FionaCraig, Manager at The Mineral Spa, responded to this reviewResponded 23 January 2017

Thank you so much Kirsty for taking the time to post a review. My team will be thrilled you had a great experience. I'm glad you managed to squeeze in a dinner at The Argus Dining Room up at the hotel to finish things off...More

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Questions & Answers
ginajeffrey
8 July 2016|
Answer
Response from FionaCraig | Property representative |
Hi, prices depend on your choice of treatment - we offer anything from and hour in The Retreat for $70 to a whole day package for $600. We do offer quite a few packages including accommodation and spa. It is best to... More
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