The Mineral Spa

The Mineral Spa, Hepburn Springs: Hours, Address, The Mineral Spa Reviews: 4.5/5

The Mineral Spa
4.5
9:00 AM - 5:00 PM
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
9:00 AM - 5:00 PM
About
Mineral Spa is an idyllic rural restorative haven; one of the largest and most acclaimed rural day spas in Australia. Mineral Spa has been specifically designed as a sanctuary of healing and relaxation; connecting body and spirit to the earth's natural elements and offering powerful healing and beauty treatments to re-invigorate and restore. Therapists, each with their own area of expertise and selected for their healing hands and calming spirits, ensure that every guest experiences a beautiful and personal spa experience; with individual consultations and exclusive specialist treatments. The spa’s key feature of healing through water is The Retreat; a mineral water therapy zone following in the healing traditions of the famous mineral spas throughout Europe. Tucked in a private and peaceful indoor/outdoor corner of the spa, The Retreat comprises two 100% mineral water spas, a cold plunge pool, steam room, infra-red detox box and the only lavender-infused basalt stone sauna in the Southern Hemisphere.
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4.5
254 reviews
Excellent
173
Very good
44
Average
13
Poor
15
Terrible
9

Julia F
Melbourne, Australia4 contributions
Loved it!
Jul. 2021
Had a wonderful experience. The private bathing (30 mins) was beautiful - perfect temperature bath but had option to alter if necessary. Was quiet and very relaxing.
I really enjoyed The Retreat bathing too. Water was a good temperature, really enjoyed the open air, lovely choice of teas to enjoy whilst you bathe. Facilities were all very clean and staff were friendly and attentive.
Highly recommend.
Written 30 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jo G
1 contribution
Terrible experience and even worse customer service. Not Covid safe. Go elsewhere!
Jun. 2021
I wish I had read all the negative reviews before attending this establishment a few weeks ago. An utterly disappointing experience, woeful customer service & a huge waste of money/time. No warm greeting when I entered the premises from the man at the front desk. I booked in for a 30 minute private bathing session ($85) because I did not wish to be in a public/ shared space. I needed silence and stillness. I got neither. The least relaxing experience I have ever had in a spa environment! No offer of tea or water while I waited in the lounge. Just a staff member doing the dishes at the sink. Throughout the entire 30 minutes of my "private bathing experience", I listened to people stomping up & down the wooden hallway outside and patrons/staff holding loud conversations. I turned on the the jets in the tub in an attempt to drown out the noise. Only the jets on one side of the tub worked. I completed my "private" experience less relaxed than when I went in, only to be greeted with a shared female change room (which was messy and not particularly clean) FULL of people. Impossible to socially distance, no masks and clearly no Covid Safe plan in place. Obviously, bookings had not been managed to ensure patrons where not all in the same spaces simultaneously. It was far too busy to be meeting density limits correctly or to offer any type of ambience. No offer of tea or water after my bath, just told to get dressed and leave. I would not have wanted to go in to the lounge area even if it was on offer after my bath....it was packed with people. Robes supplied, but no footware options. I offered my feedback about the constant activity to staff at reception when leaving and have also written to them. I gave them 5 days to acknowledge or reply to my email. I then called them to ask whether the email address I had forwarded my complaint to was correct and if it was checked regularly. The man I spoke to said it had been passed on to him and he would reply. I am still yet to hear from him! Terrible customer service and obviously no desire or concern to amend the issues I raised. Other people within my group had lovely experiences at other businesses in town. Save your money and go elsewhere. This place has little to offer in terms of ambience, value for money, good customer service and Covid Safe practices.
Written 5 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Wanderlust Family
Tolmie, Australia927 contributions
Treat yourself
Apr. 2021 • Couples


Amazing spa, beautiful well maintained environment. Friendly therapists such a fabulous place to relax and spoil yourself. I honestly would recommend this mineral bath house over Hepburn mineral springs bathhouse, It was far more exclusive and private.
Written 26 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

PR
Melbourne, Australia16 contributions
2.5 stars, very average
May 2021 • Couples
My husband and I had a couples massage and private bathing at The Mineral Spa for our anniversary. Our massages were okay. We found the pressure a bit too light, even after requesting the ladies to increase pressure during the massage. Also, the room didn’t have any heating! Having a warm room for a massage on a freezing cold day is a really basic retirement. The private bath on the other hand was a bit too hot so it felt stuffy at times, I had to keep standing up to cool off. Nothing was terrible but nothing was memorable either. Everything just fell short of being truly enjoyable. We wouldn’t return.
Written 10 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Karinda
1 contribution
Detox spa ritual- soft pack bed experience
Apr. 2021 • Couples
My partner and I had an AMAZING spa experience at The Mineral Spa with Danielle and Bridie today...thank you again!

Extremely relaxing, very comfortable and complete heaven!

If you haven’t yet had the opportunity to try the Soft pack bed experience, you must! It allows the body to be fully cocooned to absorb the mud, its nutrients whilst feeling you are floating in a warm bath (without getting wet and rinsing off all the goodness).

Absolute bliss with zero gravity....Can’t recommend enough!
Written 8 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kazzy0257
Barraba179 contributions
Beautiful Spa Experience
Apr. 2021
Our group of 13 ladies enjoyed every moment in the Retreat Area - spa, sauna, infra-red room, cool plunge pool, steam room. It was a beautiful part of our yoga retreat in Daylesford.
Written 6 April 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mazzarama
Sydney, Australia52 contributions
Divine cocoon
Mar. 2021 • Couples
I wanted to try something different so decided on the body treatment mineral cocoon - refining.
Have to say it was one of the most enjoyable experiences I’ve had in a long time - the feeling of being wrapped post application of the clay and gently floating in the warm water bath was divine and my thoughts just melted away. Would highly recommend this experience!
Written 29 March 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Having fun
Mernda, Australia14 contributions
Relaxation and privacy
Feb. 2021 • Couples
It was a lovely hour to ourselves enjoying the retreat. It was clean and had lovely views whilst being able to relax and enjoy each other’s company. The staff were pleasant and helpful, the facilities were great. The shampoo, conditioner, body wash, lotion and hair dryer was a lovely touch. Highly recommend.
Written 3 February 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Aimee89261
Deniliquin, Australia18 contributions
An amazing retreat for relaxation
Jan. 2021
This place is beautiful. Staff was professional and friendly. We booked in for a duel bath and it was a real treat. Would really recommend everyone try it. It was also very nice to see local items in the gift store.
Written 15 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

skw_34
Melbourne, Australia31 contributions
Relaxing retreat
Jan. 2021 • Couples
Got a summer love package, included 30 min private bath and then 1h 30 massage. We got to chose our bath oils, the bath had jets, however we found it more relaxing without these on (and they made the water hotter), 30 minutes was about perfect time as we did start to get rather warm and needed to add some cold water.
Next we went and had our massage, started with a nice back massage (we got to pick our firmness) and then had a full body exfoliation, there was a private shower in the room for us to wash off the exfoliating scrub, then we got back on the beds and had full body moisturise, finishing off with a facial treatment. Staff were so lovely and it was a very calming and relaxing experience. Good for couples but would be fine as a single person too.
Written 2 January 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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