Toilets and change rooms were a bit unclean, and I felt a bit uncomfortable having the men’s change room integrated in with the female change rooms. Quite a lot of kids dive bombing and screaming which wasn’t very relaxing. We did like the windows looking into the natural space from the water - but would have appreciated the windows to be clean so we could see out properly as they were pretty dirty.

Pretty underwhelming really. Forked out $140 for 2 adults and a 12 yo on a Saturday for 90 mins. The unisex change room was uncomfortable. Only one enclosed shower available, other was out of order or had a door missing. Usable shower had hairballs waiting for us. Pool was too crowded and had to wait for opportunity to enter spa. Jets on my home spa were more powerful! Windows needed a good clean, views spoiled. We enjoyed our little swim and relaxed a bit. I'm sorry to say, but the experience was essentially just an indoor heated pool, nothing extra special at all and costing 10 times more. There was a water fountain with paper cups, wow. Towels were extra, gowns were extra, special pool was extra and off limits because we had a child. The long line and very involved sign in process gave the illusion that this was going to be an experience like no other. Not worth it sorry.

I was very much looking forward to visiting the Hepburn Spa and Bathhouse, my last visit was about 20 years ago. Unfortunately the facility is not well maintained, and many areas appear dirty and unkempt. I developed a painful ear infection the day after the visit, I am not prone to ear infections. I subsequently read reviews and it appears other patrons have experienced ear infections when visiting this facility. Despite sending the receipt and medical certificate to Hepburn Springs they refused to provide a refund. They also do not provide a way of attaching your locker key to your robe. All the robes are identical, so if you take your robe off and enter a pool, someone else may take your robe by accident, along with your locker key (unless you have a pocket in your bathers there is no where to put it). My robe went missing, and I was advised missing robes happen all the time, along with locker keys. A better system needs to be created. There are much better spas in the area that have opened in the last 20 years.

Half the spars not working .over priced.no re fund.was shocking. Got told the don't do re funds .we'll fix the spars that we paid 200 for then.we were not happy one bit .just spoiled our weekend away

Worst customer service ever . We asked for reschedule the booking cause we were unwell and they simply refuse to do that. They expect people to visit their site even if you are not well. We emailed multiple times but no response back from their team . DO NOT WASTE YOUR MONEY

Pretty disappointing experience overall. The place is nice enough, however having never been previously, it would have been nice for check in to explain a bit more about the baths and the experiences on offer. We stayed 2 nights in one of the suites. The layout is great, although it's a bit run down. Roof is stained. Tapware is not secured properly. Windows are filthy. For a Luxury experience you expect a bit better. Things like the bed base being exposed also cheapened it. The suite we stayed in was adjoining 3 others. The walls are thin and you could hear others in the room above and alongside. Not really what you want for a couples weekend away... There were no bath bombs or anything to add to the lovely central bath which I found surprising. And the bread put out on arrival with jam was stale and inedible. Also be mindful that 48 hours is required to cancel any treatment. We had massages booked for post checkout on the Sunday, however due to an unavoidable 7 hour drive on Sunday that presented itself we tried to cancel with 26 hours notice and were denied. Overall it's a nice place. But we wouldn't go back.

Really surprised about how many wild kids were running around screaming. The spa is nice, but for $55 I’d expect it would have an over 12 age limit. Wasn’t very relaxing having kids splashing in our faces and yelling their heads off

Visited Spa on 14th April at 12.30pm. I booked for my husband and I for the Sanctuary Experience which from the website was lead to believe we would “enjoy the relaxing and serene environment”. At a cost of $110 per person I was extremely disappointed in the experience. 30mins into our session a large number of tour of guests/tourists arrived in the Sanctuary all talking loudly, running around and generally occupying all facilities. No attempt was made by these people or the staff to explain the need for the “serene” environment. This made staying in the Sanctuary unacceptable and we retreated to the Bathhouse where once again this large group then filtered into. We eventually left after 60mins. I think it is totally unacceptable to allow such a large group when there was already other guests and it was a small busy space. It completely ruined the experience for us and I suspect the other guests. The Sanctuary is too small to have such large groups occupying the facility. I would never have booked if I had known. I have now emailed twice and received no response to my complaint. In addition windows are filthy so trying to enjoy forest surroundings is impossible Do not recommend

A beautifully maintained complex with great amenities. However, a group booking for 10 people was made at $55 pp. The website gives a suggested time frame of 2-3 hours for the experience. We were told that we had only 90 minutes. Our booking was for 9:30 am and it was very quiet at this time but by the end of our 90 minute experience the pool and spa became too overcrowded making the overall ambience less relaxing and too noisy. Given the exorbitant rate for such a short stay I would not revisit. I have paid $75 pp for a full day stay at a spa. I would have expected that at $55 pp there would be a cap on the number of patrons per sitting at the very least ensuring a quiet and relaxing experience.

A nice bathhouse with potential but probably wouldn’t go back. To start with, the change rooms are communal, which is not immediately obvious. There are separate change rooms and showers, but you are then stuck in that cramped space to get ready or dressed again. Separate male/female rooms would be much better. There are only 4-5 pools available (we had access to the private sanctuary too) and all inside. One of them had a nice view. Compared to Peninsula Hot Springs, it seems more like a public pool than a bathing experience. The day we went wasn’t overly busy but you were always sharing pools with at least 6+ other people which doesn’t make it the most relaxing or give you any privacy. The showers are terrible and are either freezing cold or scalding hot! No matter what I did I couldn’t get it to a comfortable temp. Place seemed generally run down. Had been looking forward to going to the cafe for lunch afterwards but then realised we had to walk out of the complex and down the road to get to it, and then it only had 3 tables inside and barely any food left at 1pm. We decided to go elsewhere. Although we felt relaxed when we left, it was an underwhelming experience unfortunately and would not recommend.