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del Lago Resort & Casino

Open Now: 12:00 am - 11:59 pm
Open today: 12:00 am - 11:59 pm
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Review Highlights
Nice Surprise

Stopped here while we were traveling through the area. Lots of new slots. The place is very clean... read more

Reviewed 2 days ago
Lumpy67
,
Ohio
stop for a night nice place

the hotel and casino are well maintained, airy and nice. stayed just one night this past week, the... read more

Reviewed 3 days ago
lick007
,
Burlington, Canada
Read all 415 reviews
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Traveller Overview
  • Excellent43%
  • Very good25%
  • Average15%
  • Poor8%
  • Terrible9%
Travellers talk about
“the vine”(33 reviews)
“non smoking”(20 reviews)
“players card”(15 reviews)
About
The hottest slots, the most-thrilling table games, marquee entertainers and a 4-star resort-style hotel—it’s excitement at a whole new level! We’re del Lago. In Italy, it means “of the lakes.” But around here, it means so much more. It’s a way of...more
Open Now
Hours Today: 12:00 am - 11:59 pm
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Suggested duration: More than 3 hours
Contact
1133 State Route 414, Exit 41 New York State Thruway, Waterloo, NY 13165-9647
Website
+1 315-946-1777
Call
Reviews (415)
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LanguageEnglish
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All reviews the vine non smoking players card table games smash burger self serve gaming floor penny slots shrimp market buffet portico restaurant carving station steak black jack gaming tables saturday night fries
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1 - 10 of 415 reviews
Reviewed yesterday

Have been wanting to go to Del Lago since it opened and so glad I finally got there. I am high end player at several casino's and was so impressed by so many of the unique things here. It is by far the cleanest casino...More

Thank mybuddyBuffalo
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded today

Thank you for your review! We are so glad you were finally able to visit and enjoyed you experience. We look forward to seeing you again soon!

Reviewed 2 days ago

Stopped here while we were traveling through the area. Lots of new slots. The place is very clean and no smoking. Did not eat here but there are a lot of nice places to eat. Glad we stopped.

Thank Lumpy67
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded today

Thank you for your review! We are happy you enjoyed your visit and look forward to seeing you in the future!

Reviewed 3 days ago

the hotel and casino are well maintained, airy and nice. stayed just one night this past week, the room the clean, decorated well and well appointed. The whole place is very nice and the casino is open and spacious. the only thing is the buffet...More

Thank lick007
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded today

Thank you for your review! We are glad you enjoyed your stay and look forward to seeing you again soon!

Reviewed 3 days ago

This was my second time visiting. Love the room and ambience of this hotel. The buffet is good. Easy check in with water and champagne to start. Every staff member we encountered was friendly. Waterloo is Beautiful. There are some issues than can use improvements....More

Thank gorjan25
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded today

Thank you for your review! We are happy you had a great experience and will provide this feedback to management for review and improvement.

Reviewed 5 days ago

new clean no smoking, great buffet, all electronic up to date and trending slots. Tables to play and hi dollar areas to gamble. staff very helpful enough parking and clean very clean

Thank JokerLongIslandNY
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 3 days ago

Thank you for your review! We are happy you enjoyed your stay and look forward to seeing you again soon!

Reviewed 1 week ago

Del Lago leaves no information on how to contact anyone about a poor expirence at their casino. They recently had a VIP giveaway where the Kiosks malfunctioned and they were unable to proceed with the distribution of the gifts to what they classified as VIP...More

Thank depewman2018
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 6 days ago

Thank you for your review. We truly apologize for the poor experience. We would be more than happy to have someone contact you directly if you message us your email, phone number, and the date when this occurred. This is not the experience we'd like...More

Reviewed 1 week ago

Well I don't gamble I went to eat lunch and I enjoyed it the buffet is a must the prime rib is awesome

Thank Reba C
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 1 week ago

Thank you for your review, Reba! We look forward to seeing you again soon!

Reviewed 1 week ago via mobile

Easy to get to large parking. For a new location I was surprised with how few handicapped parking spaces close to the casinos entrance. Staff was friendly and helpful. Multiple games and money options. The gaming area was accessible and easy to get around. Lost...More

Thank Senseiyukidaruma
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 1 week ago

Thank you for your review! We offer complimentary valet parking for those with handicap parking passes. We look forward to seeing you again in the future!

Reviewed 1 week ago

My wife and I traveled 99 miles from Depew NY for the Mercedes giveaway. I must say it was ran very well. Clear and very audible calling of the semi finalists names and enough time for them to come and register with the station being...More

Thank Paul B
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 1 week ago

Thank you for your review, Paul! We are glad you enjoyed most of your visit but do apologize for the gift giveaway issues. We have added more kiosks to lessen wait times for giveaways, however, we did run into a few issues with the new...More

Reviewed 1 week ago

The Del Largo Hotel/Casino is an excellent destination because it is adjacent to Finger Lakes wine country, the Erie Canal, and the heart of women's suffrage in Seneca Falls. The service, accommodations, , gaming opportunities, and food are all of the high caliber.

Thank X7248LCmichaelf
DinahB85, Guest Relations Manager at del Lago Resort & Casino, responded to this reviewResponded 1 week ago

Thank you for your review! We are glad you enjoy del Lago, as well as everything near by. We are proud to call this area home and enjoy everything the Finger Lakes has to offer!

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Questions & Answers
Ask a question
depewman2018
15 October 2018|
AnswerShow all 2 answers
Response from JokerLongIslandNY | Reviewed this property |
Reach out to the casino at : 855.del.Lago
0
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depewman2018
9 October 2018|
AnswerShow all 5 answers
Response from Diane R | Reviewed this property |
To talk to somebody about your experience at Del Lago I suggest 1-315-946-1777 in Waterloo ( if that is where you are referring to). My experience was terrific. Yes they do have a very nice breakfast area, but I don't... More
0
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April C
24 September 2018|
AnswerShow all 11 answers
Response from Stephen S | Reviewed this property |
Yes...numerous wine attractions are nearby...
1
Vote