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Address: 8250 Park Rd, Batavia, NY 14020-1275
Phone Number:
+1 585-344-2100

2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent...

2 Fully Enclosed Body Slides 24’ Tall: Blue Barracuda: 169’ translucent blue Exits Building and comes back in. Crazy Cobra: 196 Orange with state of the art led Lighting inside, Exits building and goes back inside. Monsoon Lagoon: Children’s Pool & Play Area, Play Lagoon with Beach Entry. Yellow Single Racer Slide: Orange enclosed body slide. Hand Jets, Rope pull shower, 5 way tipping buckets, Mushroom Umbrella & More. Swim Lagoon:Basketball Hoop, Underwater Lighted Pool with waterfall, Underwater Lighted Hot Tub. Additional Features: 2 Birthday Party Rooms, Arcade with 15 plus Games and Photo booth, Full Service concession Stand, Men’s & Women’s Changing room, Locker rentals available. Don’t forget to check out the Gift Shop.

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TripAdvisor Reviewer Highlights

Read all 128 reviews
Visitor rating
  • 49
  • 34
    Very good
  • 20
  • 13
  • 12

Little too much chlorine, but I have seen way worse.. Was ok for money, kids loved it! 2 slides was just right.

Reviewed 1 week ago
Buffalo, New York
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128 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Buffalo, New York
Level Contributor
6 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Little too much chlorine, but I have seen way worse.. Was ok for money, kids loved it! 2 slides was just right.

Thank firefighter122
Upstate NY
Level Contributor
18 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

I have taken my grandchildren there and they loved it.. There are life guards all around the pool area. Their prices are reasonable.

Thank browneyes52
2 reviews
Reviewed 3 weeks ago via mobile

My fiancee, myself and our 3 teens went on our first mini family vacation. Everyone was extremely polite and professional. We hear a great time. Unfortunately we slept through the continental breakfast. But next trip I'll let you know. The room was very comfy, enough room for all 5 of us, only thing is I wish there was a pull... More 

Thank Cyona D
Niagara Falls, New York
Level Contributor
12 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

This waterpark is the perfect combo when you have a range of ages. They have a great small area for little ones with slides and buckets dumping water on you with lower water levels. They also a deeper pool with a basketball hoop, a hot tub for relaxing and 2 giant waterslides for the older group. Best of all, it... More 

Thank kmur218
Syracuse, New York
Level Contributor
3 reviews
Reviewed 14 March 2017 via mobile

Thumbs up for this hotel. My kids and I enjoyed our stay. It was inexpensive, the staff was friendly and accommodating. We ordered pizza and wings from the hotel's restaurant. The food was good.

Thank Shalonda M
Rochester, NY
1 review
Reviewed 11 March 2017

Although normally fairly expensive, if you are able to take advantage of their "down times" it's wonderful for the kids! Generally best for little kids but there are two big slides and a medium sized pool with basket ball net for the older kids and a hot tub for all. My kids when they were very little didn't like swimming... More 

Thank SccrEm01
Webster, New York
2 reviews
Reviewed 7 March 2017 via mobile

We had a lot of fun this past weekend at your establishment. The water park was great for ny girls ages 4 and 1 we loved playing with them and enjoying some fun to beat the cold of winter. We are already planning our next trip because the location is so easy to find and is adjacent to the nys... More 

Thank kmcnally002
Lockport, New York
1 review
Reviewed 7 March 2017

Beyond our expectations! Service was outstanding, room was clean and neat! The staff was accommodating and friendly! Everything about this place was stellar! My son and his friends loved the water park! Great time! Great place for a family fun filled vacation!

Thank mladams1975
Hamilton, Canada
Level Contributor
20 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 17 February 2017

We visited Palm Island Indoor Waterpark, last August. I could not find an appropriate priced hotel in the Buffalo/Niagara Falls area. Yes I had to drive a little further, but it was worth it. Also, you are very close to Batavia Downs, and lots of restaurants, and shopping galore.

Thank lisa s
Brantford, Canada
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 20 January 2017

We had many issues with the tired and run down hotel, but they were very minor compared to the treatment that we received at this water park. My four year old son fell and struck his head while at the water park. Thank goodness my husband and i were both close to be able to scoop him up. he had... More 

4 Thank deem0s
Tom P, General Manager at Palm Island Indoor Waterpark, responded to this review

Thank you for your review. I am sorry you feel that you were treated poorly and the incident with your unsupervised minor was not escalated to your satisfaction. I would like to state that in your escalated state of emotion you misunderstood several statements, and made false assumption. After speaking with you that day and instructing you to stop screaming... More 

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?