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Reef Indoor Water Park

1801 Majestic Ln, The Big Horn Resort Hotel & Convention Center, Billings, MT 59102-6728
+1 406-839-9283
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Review Highlights
Negligent Lifeguard Situation Makes Unsafe Enviornment

I have visited the Reef on a few separate occasions and each time felt completely appalled by the... read more

Reviewed 3 weeks ago
stilldreamingmt
,
Bozeman
Do Not leave anything behind

Personally left my expensive bathing suit on the bed upon check out. Have called for weeks trying... read more

Reviewed 29 March 2018
mandy59047
,
Livingston, Montana
Read all 98 reviews
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Overview
  • Excellent34%
  • Very good22%
  • Average23%
  • Poor8%
  • Terrible13%
Travellers talk about
“wave pool” (21 reviews)
“older kids” (4 reviews)
Closed Now
Hours
Hours Today: 10:00 am - 7:00 pm
Suggested Duration: 1-2 hours
LOCATION
1801 Majestic Ln, The Big Horn Resort Hotel & Convention Center, Billings, MT 59102-6728
CONTACT
Website
+1 406-839-9283
Top Selling Tours & Activities in and around Billings
Write a ReviewReviews (98)
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All reviews
"wave pool"
in 21 reviews
"big horn resort"
in 5 reviews
"older kids"
in 4 reviews
"concession stand"
in 4 reviews
"the hotel staff"
in 2 reviews
"big slides"
in 2 reviews
"great place for kids"
in 2 reviews
"all ages"
in 5 reviews
"lots of fun"
in 3 reviews
"whole family"
in 2 reviews
"waterslides"
in 7 reviews
"blast"
in 12 reviews
"passes"
in 5 reviews
"observer"
in 2 reviews
"watermark"
in 2 reviews
"activity"
in 5 reviews
"hotdogs"
in 2 reviews
Filter

1 - 10 of 98 reviews

Reviewed 3 weeks ago

I have visited the Reef on a few separate occasions and each time felt completely appalled by the lack of proficient lifeguard supervision and layout of the pool areas. As a former Red Cross certified lifeguard and mother of two, I would deeply urge all...More

Thank stilldreamingmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 2 weeks ago

I assure here at The Reef guest safety is our number one priority. Thank you for bringing these points to our attention. Please know that we follow all procedures and requirements. Thank you again. Kayla Paxton Reef Indoor Water Park Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

Personally left my expensive bathing suit on the bed upon check out. Have called for weeks trying to retrieve it and received nasty email saying it's nowhere to be found... Someone that works there obviously stole it.More

Thank mandy59047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 3 weeks ago

I was the one who emailed you the response concerning your swim suit. We unfortunately have not found your lost item. My email did not mean to sound nasty and I apologize greatly if it was perceived in that manner. I was simply saying that...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2018

I haven't been here lately, but I used to always bring my nieces here for a pool day. It's a cheap form of entertainment and the pool is very nice. Great place to spend Sunday afternoons.More

Thank Damien H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 3 weeks ago

We are happy to hear that you have enjoyed so many days in the park, we hope to see you again soon and be sure to try some of our new items in the Shark Shack Café! We have excellent new pizzas! Thank you. Kayla...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 27 March 2018

This is a great place for kids of all ages!! This was my grandaughters first time there and she had a ball!!! The food is excellent, especially those terrific hotdogs!!!! The only downfall is the hot tub which is fill with little kids!!! Difficult for...More

Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 3 weeks ago

I am very glad to hear that your granddaughter had such a good time. It is certainly fun for all ages and we encourage everyone to come! The hot tub does get full and we try to stay on top of it and hope the...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018

My 2 year old just squeaks with excitement when she sees we pull to the Reef. She just runs from pool to slides and back for hours and loves it. One thing that could be improved is water temperature - it could be set up...More

Thank Beata F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your review, we love to see their excitement when they are having such a good time. We hope you have visited us again! Thank you. Kayla Paxton Water Park Reef Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2017

They had an offer connected with black Friday where you were able to get tickets to the water park as a part of your hotel visit at the Big Horn Resort. We stayed at the Resort for 2 nights and we went to the water...More

Thank nippontrh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017 via mobile

Big slides are awesome, but teenagers would probably get board after 1-2 hours. My 3-yr old granddaughter couldn't get enough. Perfect place for 2 yr old to pre-teen.

Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile

My family and I had never been to this water park, the kids were so excited to finally experience it. We realized walking in the doors that we forgot towels but I was wrong to assume they could accommodate us. It is a water park...More

1  Thank johnie p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2017

They have an amazing area for younger children to run and play and get wet. I go there with granddaughter and she thinks it is amazing.

Thank Tracy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2017

I brought my nine and eleven year old to this water park, and it was such a disappointing experience. Half the slides/play areas were closed, and even at that it felt like little more than a somewhat fancy hotel pool area. Didn't meet our definition...More

1  Thank Sheri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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