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Reef Indoor Water Park

Closed Now: 4:00 pm - 9:00 pm
Open today: 4:00 pm - 9:00 pm
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Review Highlights
Do Not leave anything behind

Personally left my expensive bathing suit on the bed upon check out. Have called for weeks trying... read more

Reviewed 29 March 2018
mandy59047
,
Livingston, Montana
Really fun place fo 2 year old

My 2 year old just squeaks with excitement when she sees we pull to the Reef. She just runs from... read more

Reviewed 19 February 2018
BeataF418
Read all 102 reviews
5
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Traveller Overview
  • Excellent35%
  • Very good21%
  • Average22%
  • Poor8%
  • Terrible14%
Travellers talk about
“wave pool”(21 reviews)
About
Closed Now
Hours Today: 4:00 pm - 9:00 pm
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Suggested duration: 1-2 hours
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Contact
1801 Majestic Ln, The Big Horn Resort Hotel & Convention Center, Billings, MT 59102-6728
Website
+1 406-839-9283
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Reviews (102)
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All reviews wave pool concession stand big waterslides all ages great place for kids a lot of fun whole family blast observer watermark rafts activity hotdogs guard granddaughters tag
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1 - 10 of 102 reviews
Reviewed 20 July 2018 via mobile

This place is definitely not as advertised. It is small, unkept, and more age appropriate for 3-9 year olds. The hours on the website, on the door, and listed on the hotel website are wrong. The wave pool was not working and the staff was...More

Thank wyofornstrom
Reviewed 25 June 2018 via mobile

We brought our own towels. We ate good solid meal before going. We had no complaints whatsoever. They played. We felt they were safe. Comfortable and happily playing for 4 hours. It wasn’t super packed so they didn’t have to wait for slides. Plentiful tubes...More

Thank Joyce S
Reviewed 14 June 2018

This is a small park, with cold water. Lifeguards seemed disinterested and unqualified. Under 5 years old were not supposed to be in the hot tub, and it was baby land. Sure enough one had a poop blowout accident and closed the tub. Gross! My...More

1  Thank Gay B
Reviewed 28 May 2018 via mobile

Overpriced. The water was too cold and very small water park. Not worth the entrance fee and they don’t have towels. Save your money and just go to a hotel that has a pool.

Thank sheilakylestewart
Reviewed 30 April 2018

I have visited the Reef on a few separate occasions and each time felt completely appalled by the lack of proficient lifeguard supervision and layout of the pool areas. As a former Red Cross certified lifeguard and mother of two, I would deeply urge all...More

2  Thank stilldreamingmt
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 8 May 2018

I assure here at The Reef guest safety is our number one priority. Thank you for bringing these points to our attention. Please know that we follow all procedures and requirements. Thank you again. Kayla Paxton Reef Indoor Water Park Manager

Reviewed 29 March 2018

Personally left my expensive bathing suit on the bed upon check out. Have called for weeks trying to retrieve it and received nasty email saying it's nowhere to be found... Someone that works there obviously stole it.More

Thank mandy59047
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 2 May 2018

I was the one who emailed you the response concerning your swim suit. We unfortunately have not found your lost item. My email did not mean to sound nasty and I apologize greatly if it was perceived in that manner. I was simply saying that...More

Reviewed 28 March 2018

I haven't been here lately, but I used to always bring my nieces here for a pool day. It's a cheap form of entertainment and the pool is very nice. Great place to spend Sunday afternoons.More

Thank Damien H
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 2 May 2018

We are happy to hear that you have enjoyed so many days in the park, we hope to see you again soon and be sure to try some of our new items in the Shark Shack Café! We have excellent new pizzas! Thank you. Kayla...More

Reviewed 27 March 2018

This is a great place for kids of all ages!! This was my grandaughters first time there and she had a ball!!! The food is excellent, especially those terrific hotdogs!!!! The only downfall is the hot tub which is fill with little kids!!! Difficult for...More

Thank Karen H
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 2 May 2018

I am very glad to hear that your granddaughter had such a good time. It is certainly fun for all ages and we encourage everyone to come! The hot tub does get full and we try to stay on top of it and hope the...More

Reviewed 19 February 2018

My 2 year old just squeaks with excitement when she sees we pull to the Reef. She just runs from pool to slides and back for hours and loves it. One thing that could be improved is water temperature - it could be set up...More

Thank BeataF418
bighornresort, Manager at Reef Indoor Water Park, responded to this reviewResponded 2 May 2018

Thank you for taking the time to share your review, we love to see their excitement when they are having such a good time. We hope you have visited us again! Thank you. Kayla Paxton Water Park Reef Manager

Reviewed 22 December 2017

They had an offer connected with black Friday where you were able to get tickets to the water park as a part of your hotel visit at the Big Horn Resort. We stayed at the Resort for 2 nights and we went to the water...More

Thank nippontrh
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