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Ameristar Casino St. Charles

1 Ameristar Boulevard, Saint Charles, MO 63301
+1 636-949-7777
Website
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Review Highlights
Very nice casino!!!

The casino is very nice and there are tons of different dining options to choose from. The hotel... read more

Reviewed 23 May 2017
carlaecan
,
St. Louis, Missouri
via mobile
Nice casino

Whoever designed this place is a genius. Restaurants all seem high quality and you have to walk by... read more

Reviewed 20 May 2017
Dustin_Robinett
via mobile
Read all 397 reviews
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Overview
  • Excellent37%
  • Very good35%
  • Average17%
  • Poor6%
  • Terrible5%
Travellers talk about
LOCATION
1 Ameristar Boulevard, Saint Charles, MO 63301
CONTACT
Website
+1 636-949-7777
Write a Review
Reviews (397)
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11 - 20 of 392 reviews

Reviewed 23 May 2017 via mobile

The casino is very nice and there are tons of different dining options to choose from. The hotel rooms are top notch and the pool area is also very well-maintained

Thank carlaecan
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 23 May 2017

Good morning and thank you for your review and comments. We are glad that yo had a nice visit with us and that you enjoyed our restaurant options, your hotel room, and the pool. We hope to see you for another stay soon.

Reviewed 20 May 2017 via mobile

Whoever designed this place is a genius. Restaurants all seem high quality and you have to walk by them all to get to the casino. The bar in the middle of the gaming floor is very clean, nice, and modern. They charge about a buck...More

Thank Dustin_Robinett
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 21 May 2017

Good morning and thank you for your review and comments. We are glad that you had such a nice visit with us and enjoyed the streetscape, Globar, and had fun in the casino. We hope to see you back again soon.

Reviewed 2 May 2017

While I would not have thought a casino would have a gourmet restaurant this one does. Great steak, food wine selection.More

Thank ntegt
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 9 May 2017

Good morning and thank you for your review and comments. We are glad that you had a nice time with us and that our team at Bugatti's was able to make your special occasion a memorable one. We hope to see you back for another...More

Reviewed 17 April 2017 via mobile

Can't win they love to take and not give and GOD help you if you need ANYTHING they won't hurry.. bad customer serviceMore

Thank auntycappy
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 19 April 2017

Good morning and thank you for your review and comments. We are sorry to see that you did not receive the outstanding experience that we strive to provide to all of our guests. The more you play with your mychoice card, the more tier points...More

Reviewed 12 April 2017

I have stayed several times at Ameristar and always found the rooms clean and spacious. I have always been treated well by the staff. Excellent place to stay.

Thank roygreenway
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 17 April 2017

Good afternoon and thank you for your review and comments. We are glad that you have enjoyed your visits with us and that the service our team provides make your visits even better. We look forward to seeing you back again soon.

Reviewed 11 April 2017

We found this casino smokey. Most casinos today don't allow smoking on the premises or at least only a certain area. This one seemed to have smoking everywhere. There was nothing special about the casino.More

Thank GladysOttawa
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 17 April 2017

Good afternoon and thank you for your review and comments. We take air quality very seriously as we know that some of our guests can be sensitive to the smoke. We will pass along your feedback about the smoke to our team and we hope...More

Reviewed 4 April 2017 via mobile

Loved every minute of it. So much fun....bright and exciting atmosphere. Upstairs is just as awesome. They did a really good job with all the lights that are up. Great penny slots. Awesome bar, with really fun bartenders. Can't wait to go back!More

Thank Jenny B
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 5 April 2017

Good evening Jenny, thank you for your review and comments. We are glad that you had a wonderful time with us and that you had fun in the casino and that the service our team members provided made your visit an even better one. We...More

Reviewed 1 April 2017

My husband and I stayed in the King Spa Suite at the hotel for our 10 year anniversary, on 3/30/17. While it was a very nice looking room, we had a few issues. The first issue was the jacuzzi tub. The drain would not stay...More

Thank Jackie C
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 5 April 2017

Good morning Jackie, thank you for your review and comments. We are happy to hear that you enjoyed the casino and the deli and are sorry to see that you did not have the 5-star experience that we strive to provide to all of our...More

Reviewed 31 March 2017 via mobile

We stayed one night at the Ameristar Casino. Check-in was difficult the staff was having computer problems and they were borderline rude and their explanation the problems. The room was beautiful. The casino was a little smoky could have better ventilation. We would probably stay...More

Thank KMS07
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 2 April 2017

Good afternoon, thank you for your review and comments. We are glad that you enjoyed your stay with us and found your room beautiful. We will pass along your comments about the service our team members provided. We hope to see you back for another...More

Reviewed 24 March 2017

I took my clients to this hotel/casino for dinner. Then we went to the casino for some mild play at the tables. I was playing with my clients and enjoying the interaction at the craps tables. Nothing going on at all. Just talking and end...More

Thank Scott N
Maureen M, Public Relations Manager at Ameristar Casino St. Charles, responded to this reviewResponded 26 March 2017

Good evening Scott, thank you for your review and comments. We are sorry to see that you did not have the outstanding experience that we strive to provide to all of our guests. Will you please email us at socialmediaasl@ameristar.com with details about your visit?

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Ask a question
Questions & Answers
55Vegas
7 March 2017|
Answer Show all 4 answers
Response from Biggal91 | Reviewed this property |
If you don't own a SCBA Scott Airpack I would cancel!! this by far was the WORST!! I have ever experienced In the world!! You can get better air quality crawling though a forest fire started by a refinery explosion than you... More
1
Vote
Jane B
28 August 2016|
Answer Show all 6 answers
Response from bostongal1974 | Reviewed this property |
There is a arcade but that's all no mall attached
0
Votes
Supergirl18
6 June 2016|
Answer
Response from tdixon55 |
Yes and it's horrible! Why is indoor smoking banned in STLouis but not the casinos? It seems like every smoker in the state comes here to smoke just because they can do so
0
Votes