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TreeTops Sydney

Closed Now: 9:00 am - 6:00 pm
Open today: 9:00 am - 6:00 pm

TreeTops Sydney
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Traveller Overview
  • Excellent68%
  • Very good15%
  • Average0%
  • Poor2%
  • Terrible15%
Travellers talk about
“year olds”(6 reviews)
“an adventure”(3 reviews)
About
TreeTop Adventure Park Sydney The Hills aims to maximise the potential for excitement in a natural setting whilst having a minimum impact on the environment. Each park offers a unique combination of adventurous fun for all age groups. This is a...more
Closed Now
Hours Today: 9:00 am - 6:00 pm
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Suggested duration: 2-3 hours
Contact
95 Old Castle Hill Rd | Cumberland State Forest, West Pennant Hills, The Hills Shire, New South Wales 2154, Australia
Website
+61 2 9871 3345
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Reviews (40)
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LanguageEnglish
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All reviews year olds an adventure scared of heights an adult all ages central coast state forest staff were professional great activity flying fox harnessing challenges reception zip courses gloves climb
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1 - 10 of 40 reviews
Reviewed 2 weeks ago via mobile

This organization has terrible customer support. My wife and I are traveling on our honeymoon and had booked Tree Tops for our last day in Sydney. We realized that we wanted to spend some more time in the city before heading back home in California...More

Date of experience: November 2018
Thank W7379ILmatthewc
Michelle B, Guest Relations Manager at TreeTops Sydney, responded to this reviewResponded 1 week ago

Hello Matthew, we are sorry that you found the booking process frustrating. Unfortunately, when you book tickets through third party providers, the booking process is more complex. I have checked and there was no email about our cancellation policy sent to you by TreeTops. As...More

Reviewed 15 August 2018 via mobile

A last minute visit proved to be an amazing day. Went with 5 kids aged between 3 and 14, first time for everyone and all had a great day. Enough different runs for all ages, nice pleasant setting, and great instructors. Special shout out to...More

Date of experience: August 2018
1  Thank T1367BHedc
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 6 September 2018

Hi Ed Thank you for your review. So glad to hear you enjoyed a family day out at TreeTops. Well done to your 3 year old for conquering the courses. I will pass you amazing comments on to Blu! See you again soon! Michelle

Reviewed 23 July 2018 via mobile

We’ve been to most of the treetop and my children loved it ! It’s he first time we came to the Castle Hills as it was the closest one. We knew it would be crowded as this was a Sunday. We booked the 1:30pm, we...More

Date of experience: July 2018
Thank 737edithl
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 13 August 2018

Hi Edith Thank you for your review. Sorry to hear your experience did not meet your expectations. The 'gearing' and safety briefing which started at 1:30pm usually takes around half an hour, so starting the course at 2:00pm would be normal. Each coloured course can...More

Reviewed 25 June 2018

Would have been a 3-4 if there were fewer other people there. Not sure what the point of needing to book tickets is if they aren't going to restrict the number of people climbing the courses to something reasonable. Only got through 2 courses in...More

Date of experience: June 2018
2  Thank Jayne M
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 27 June 2018

Hi Jayne Thank you for your review. Sorry to hear your experience did not meet your expectations. We understand how you feel. TreeTops provides an opportunity for everyone to learn independence, problem solving, endurance, confidence and teamwork. We are also an experience that encourages people...More

Reviewed 24 June 2018 via mobile

Extremely bad customer service. After promising a refund for two guests that were not attending a party (5-6 prior to party when final numbers were given) I was not refunded my money. I find that extremely poor as full payment is taken at the time...More

Date of experience: June 2018
Thank Ishara G
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 28 June 2018

Hi Ishara, Thank you for you feedback. We take all feedback seriously as we strive to deliver exceptional experiences to all visitors. We're sorry you felt your expectations were not met on this occassion. The manager from the park has already contacted you regarding your...More

Reviewed 20 June 2018 via mobile

What fun! Went with my teenage daughter and really enjoyed the challenge. Would recommend to anyone who wants to challenge themselves

Date of experience: June 2018
Thank 463stuartc
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 28 June 2018

Hi Stuart Thank you for your review So glad you were able to enjoy a bonding experience with your daughter. Hope to see you again soon! Michelle

Reviewed 29 April 2018 via mobile

Went with husband and daughter 25 years old with her partner , listened carefully to the very well spoken young employees who made it simple and easy , had a fabulous time and after going on 3 courses we certainly had an energetic thrilling and...More

Date of experience: April 2018
Thank SharonMurray62
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 May 2018

Hi Sharon Thank you for your review. Wonderful to hear you were able to do some family bonding at TreeTops. See you again soon! Michelle

Reviewed 26 April 2018 via mobile

Had so much fun. Staff were so good. Helpful and encouraging staff. Whole group had a ball and can't wait to come back.

Date of experience: April 2018
Thank Liam S
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 3 May 2018

Hi Liam Thank you for your review. So glad you had a ball and we will see you again soon! Michelle

Reviewed 16 April 2018

I had 4 energetic 8 year olds who loved the experience, though it was school holidays the check in and harnessing all went smoothly and the kids were climbing at the allocated time. It was fun and challenging for them, the staff were great with...More

Date of experience: April 2018
Thank Monsp555
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 19 April 2018

Thank you for your review. Well done to your boys for conquering the courses. Hope to see you again soon!

Reviewed 2 April 2018 via mobile

We visited TreeTops today with two ten year olds, a seven year old and two five year olds. We had measured beforehand and knew that one of the ten year olds was not quite 140cms, so had booked all children on the "Children's Course". We...More

Date of experience: April 2018
2  Thank CastlecragCouple
Michelle B, Social Media at TreeTops Sydney, responded to this reviewResponded 12 April 2018

Thank you for your review. Thank you for measuring all the children before booking. All climbers are supervised adequately and safely at all times. During busy periods two or more rescue qualified team members supervise and assist climbers. Unfortunately we cannot allocate a staff member...More

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Questions & Answers
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Marigold E
13 August 2017|
Answer
Response from Stephanie N | Reviewed this property |
I would recommend a train to Pennant Hills station and then a bus. Driving/Uber/taxi is the easier option but train and bus is cheaper.
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