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Review Highlights
Good value

We rented two bikes and took off on the trails. Both bikes worked well and fit us (5'3" and 6'4... read more

Reviewed 23 September 2016
jloanmom
,
Chicago, Illinois
via mobile
They aim to please you with the best fit for a rental bike.

I recently visited the area and planned a bike rental with the shop. When I arrived, I was unsure... read more

Reviewed 17 June 2016
lyndiehopper
,
Sarasota, Florida
Read all 9 reviews
5
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Traveller Overview
  • Excellent78%
  • Very good0%
  • Average0%
  • Poor0%
  • Terrible22%
2 weeks ago
“Terrible customer service”
22 Sep 2016
“Good value”
About
McLain Cycle & Fitness is your headquarters for everything cycling. Serving Northern Michigan for over 35 years. Located near downtown Traverse City on the TART bike trail. Need to rent a bike? Forgot your helmet? Darn... A flat tire! Or do you...more
Suggested duration: 1-2 hours
Contact
750 E 8th St, Traverse City, MI 49686-2663
Website
+1 231-941-7161
Reviews (9)
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Reviewed 2 weeks ago via mobile

I purchased a bike last year from mclain and stopped in today to schedule a tune up. Was greeted upstairs with a "what do you want" I blew that exchange off thinking he was joking or something. He instructed me to go downstairs to schedule...More

Thank kegTravels
Reviewed 23 September 2016 via mobile

We rented two bikes and took off on the trails. Both bikes worked well and fit us (5'3" and 6'4"). Staff was helpful and knowledgeable. $20 for 3 hours was a bargain.

Thank jloanmom
MclainCycle15, Manager at McLain Cycle & Fitness, responded to this reviewResponded 11 October 2017

Thank you for your review! We are glad you had a fun visit.

Reviewed 17 June 2016

I recently visited the area and planned a bike rental with the shop. When I arrived, I was unsure of my ability on a road bike, and opted for a comfort bike. After trying it out, I realized that I really needed a fast road...More

Thank lyndiehopper
K M, Guest Relations Manager at McLain Cycle & Fitness, responded to this reviewResponded 18 June 2016

Thanks for taking the time to let us know about your experience. We will share your comments with the 8th Street crew. Thanks!

Reviewed 6 November 2015

We rented bikes here during our recent visit to Traverse City. The staff was so friendly, knowledgeable and helpful. They made sure we had the correct bikes to match our skills and comfort - even adding a basket for carrying our essentials. The location is...More

Thank Erica B
MclainCycle15, Public Relations Manager at McLain Cycle & Fitness, responded to this reviewResponded 13 November 2015

Thank you Erika for visiting Mclain Cycle and Fitness to rent your bikes. Glad to hear you enjoyed your visit and hope you come back again! Thank you for your review!

Reviewed 2 June 2015

Our daughters attempted to rent bikes here on a Sunday. No ladies bikes available and the young men working there put more effort into ordering a pizza than helping a customer. They walked across the parking lot and received excellent service there, I recommend you...More

3  Thank BelleTaco
MclainCycle15, Customer Service at McLain Cycle & Fitness, responded to this reviewResponded 6 August 2015

We sincerely apologize for the lack of service we provided. That kind of customer service is not what we want to give our customers and are glad you provided us the feedback so we can train our staff so that things like this will not...More

Reviewed 4 October 2014

Stopped to see if they could order me new straps and ratchets for my ten year old Specialized cycling shoes. So Megan said let me check and walked over to the display and pulled what I needed off the wall. Then, as that wasn't enough,...More

Thank James R M
MclainCycle15, Front Office Manager at McLain Cycle & Fitness, responded to this reviewResponded 12 October 2017

So glad we had that part for your shoe! Thanks James for coming to us for your repair.

Reviewed 14 August 2014

We actually went to both locations in Traverse City. There is another location on Garfield and we ended up there looking for a fix to bike rim on vacation. While the guys at the 8th street location helped us and were friendly- the guys at...More

Thank Brendanextdoor
MclainCycle15, Front Office Manager at McLain Cycle & Fitness, responded to this reviewResponded 12 October 2017

Thanks Brendan for the review. We will let our Garfield Staff know you loved their expertise. Thanks for coming to us for your repair.

Reviewed 1 July 2014

Excellent staff, great selection and variety of bikes. Helpful mechanics. Everything you need in a bike store.

Thank Brent W
Reviewed 3 June 2014

I have been going to McLain bike shop since high school (30 years ago) when I bought my first road bike from Kris and Bob McLain. I no longer live in Traverse City, but I am still a cyclist (road and mountain bike). McLain's cycle...More

1  Thank anonymous196307
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Questions & Answers
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Amberinsmash
19 August 2016|
Answer
Response from lyndiehopper | Reviewed this property |
hi, I wouldn't know as I was a customer for a rental. You will need to contact the store owners.
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