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Review Highlights
Unfriendly

I was stunned by how unfriendly every person I spoke to was at this shop. The rental experience was... read more

Reviewed 13 September 2018
JoJo3643
,
Cincinnati, Ohio
via mobile
one day rentals only

On company website and on telephone I explained and requested I needed a bike with rear rack and... read more

Reviewed 8 September 2018
peter492018
,
Cincinnati, Ohio
Read all 11 reviews
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Traveller Overview
  • Excellent64%
  • Very good0%
  • Average0%
  • Poor18%
  • Terrible18%
12 Sep 2018
“Unfriendly”
7 Sep 2018
“one day rentals only”
About
McLain Cycle & Fitness is your headquarters for everything cycling. Serving Northern Michigan for over 35 years. Located near downtown Traverse City on the TART bike trail. Need to rent a bike? Forgot your helmet? Darn... A flat tire! Or do you...more
Suggested duration: 1-2 hours
Contact
750 E 8th St, Traverse City, MI 49686-2663
Website
+1 231-941-7161
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1 - 10 of 11 reviews
Reviewed 13 September 2018 via mobile

I was stunned by how unfriendly every person I spoke to was at this shop. The rental experience was really negative with the bike not suitable and it took great effort on my part to get it fixed. The retail folks upstairs were equally rude...More

Date of experience: September 2018
Thank JoJo3643
Reviewed 8 September 2018

On company website and on telephone I explained and requested I needed a bike with rear rack and 'caboose' style pack for multi-day bike trip and was assured I would receive a 'flat pack' to carry things. Upon arrival I find the 'flat pack' is...More

Date of experience: September 2018
Thank peter492018
Reviewed 7 August 2018 via mobile

I purchased a bike last year from mclain and stopped in today to schedule a tune up. Was greeted upstairs with a "what do you want" I blew that exchange off thinking he was joking or something. He instructed me to go downstairs to schedule...More

Date of experience: August 2018
1  Thank kegTravels
Reviewed 23 September 2016 via mobile

We rented two bikes and took off on the trails. Both bikes worked well and fit us (5'3" and 6'4"). Staff was helpful and knowledgeable. $20 for 3 hours was a bargain.

Date of experience: September 2016
Thank jloanmom
MclainCycle15, Manager at McLain Cycle & Fitness, responded to this reviewResponded 11 October 2017

Thank you for your review! We are glad you had a fun visit.

Reviewed 17 June 2016

I recently visited the area and planned a bike rental with the shop. When I arrived, I was unsure of my ability on a road bike, and opted for a comfort bike. After trying it out, I realized that I really needed a fast road...More

Date of experience: June 2016
Thank lyndiehopper
K M, Guest Relations Manager at McLain Cycle & Fitness, responded to this reviewResponded 18 June 2016

Thanks for taking the time to let us know about your experience. We will share your comments with the 8th Street crew. Thanks!

Reviewed 6 November 2015

We rented bikes here during our recent visit to Traverse City. The staff was so friendly, knowledgeable and helpful. They made sure we had the correct bikes to match our skills and comfort - even adding a basket for carrying our essentials. The location is...More

Date of experience: September 2015
Thank Erica B
MclainCycle15, Public Relations Manager at McLain Cycle & Fitness, responded to this reviewResponded 13 November 2015

Thank you Erika for visiting Mclain Cycle and Fitness to rent your bikes. Glad to hear you enjoyed your visit and hope you come back again! Thank you for your review!

Reviewed 2 June 2015

Our daughters attempted to rent bikes here on a Sunday. No ladies bikes available and the young men working there put more effort into ordering a pizza than helping a customer. They walked across the parking lot and received excellent service there, I recommend you...More

Date of experience: May 2015
3  Thank BelleTaco
MclainCycle15, Customer Service at McLain Cycle & Fitness, responded to this reviewResponded 6 August 2015

We sincerely apologize for the lack of service we provided. That kind of customer service is not what we want to give our customers and are glad you provided us the feedback so we can train our staff so that things like this will not...More

Reviewed 4 October 2014

Stopped to see if they could order me new straps and ratchets for my ten year old Specialized cycling shoes. So Megan said let me check and walked over to the display and pulled what I needed off the wall. Then, as that wasn't enough,...More

Date of experience: October 2014
Thank JimMunro
MclainCycle15, Front Office Manager at McLain Cycle & Fitness, responded to this reviewResponded 12 October 2017

So glad we had that part for your shoe! Thanks James for coming to us for your repair.

Reviewed 14 August 2014

We actually went to both locations in Traverse City. There is another location on Garfield and we ended up there looking for a fix to bike rim on vacation. While the guys at the 8th street location helped us and were friendly- the guys at...More

Date of experience: August 2014
Thank Brendanextdoor
MclainCycle15, Front Office Manager at McLain Cycle & Fitness, responded to this reviewResponded 12 October 2017

Thanks Brendan for the review. We will let our Garfield Staff know you loved their expertise. Thanks for coming to us for your repair.

Reviewed 1 July 2014

Excellent staff, great selection and variety of bikes. Helpful mechanics. Everything you need in a bike store.

Date of experience: June 2014
Thank Brent W
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Questions & Answers
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Amberinsmash
19 August 2016|
Answer
Response from lyndiehopper | Reviewed this property |
hi, I wouldn't know as I was a customer for a rental. You will need to contact the store owners.
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