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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
+1 337-226-2054
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Review Highlights
Smoke free my BUTT!

We drove in from Houston for a lil gaming and crab legs. They only sell them on Friday nights. The... read more

Reviewed 4 days ago
Tambeano
,
Splendora, Texas
via mobile
Not the Best of Casinos

To be fair, Isle of Capri Casino was one of the first casinos to arrive in Lake Charles when they... read more

Reviewed 1 week ago
Wrain
Read all 330 reviews
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Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon!
  • Excellent15%
  • Very good22%
  • Average32%
  • Poor16%
  • Terrible15%
Travellers talk about
“table games” (14 reviews)
“stayed here” (4 reviews)
“penny slots” (5 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
CONTACT
Website
+1 337-226-2054
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Reviews (330)
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1 - 10 of 329 reviews

Reviewed 4 days ago via mobile

We drove in from Houston for a lil gaming and crab legs. They only sell them on Friday nights. The nonsmoking section is small and feet away from the smoking section which you must walk through to get to the nonsmoking section. Could not breath...More

Thank Tambeano
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 2 days ago

Hi Tambeano. Thank you driving in from Houston. We're sorry you couldn't stay. we appreciate you sharing your thoughts. Your feedback is valuable and we are always available to discuss our facilities. Feel free to call us at any time.

Reviewed 1 week ago

To be fair, Isle of Capri Casino was one of the first casinos to arrive in Lake Charles when they passed gambling. We currently have 3 casinos in Lake Charles, Golden Nugget, L'Auberge and Isle of Capri, the other two are much nicer and offer...More

Thank Wrain
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 1 week ago

Hi Wrain. Thank you for taking the time to leave us a review. We appreciate you visiting the Isle of Capri in the past. It's true that we are not as new as some of our competitors, but we strive to bring our guests great...More

Reviewed 4 weeks ago

Loose slots however it is pretty smokey and has a mold smell at times. Food isn't that great. No incentives like other casinosMore

Thank icelady41
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 4 weeks ago

Hi there, thanks for visiting! We're glad you had some fun on the casino floor, especially on our slots. We try to offer a large selection so that everyone can find a seat and have some fun. However, we appreciate you bringing up some of...More

Reviewed 4 weeks ago

Went back for our anniversary. New games all over, the service was great and the boat was clean. Definitely perfect for a quick trip

Thank Netters68
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 4 weeks ago

Thanks for letting us celebrate your anniversary with you, and for taking the time to tell us about your day. We're glad to hear you enjoyed our new game lineup and that you enjoyed your visit. Feel free to stop by again soon!

Reviewed 23 May 2017 via mobile

What a rip off! Could have stayed in their parking lot and run our generator all night cheaper. Electric only, site so narrow we could not open slides! We're told on phone to take an open space, then come in and register. Ended up having...More

Thank VagabondCher
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 5 weeks ago

Hello there, we appreciate you taking the time to let us know more about your experience here. We'd like to get you in touch with our Guest Experience Manager, Jacqueline. Please giver her a call at 337-430-2451, and provide her with some background about your...More

Reviewed 23 May 2017

The tower hotel was amazing large garden tub in room. King size bed that felt like sleeping on a cloud. Front desk lady was very friendly and helpful. Just steps away from the fun of the casino or the bar for some drinks and good...More

Thank Lara P
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 5 weeks ago

Hey Lara, thanks for leaving us some feedback! We're glad you enjoyed the large tub in your room - it's definitely a fan favorite around here. Also, we're glad you were very comfortable in your room. Further, it's great to hear that the service you...More

Reviewed 21 May 2017

isle of capri is my absolute favorite casino. the slots are a lot of fun. and its something about all the noise and excitement. i love it. the rooms are great too. and i love that the rooms can be accessed without having to go...More

Thank Machelle S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 22 May 2017

Hey Machelle, thanks for the feedback! It sounds like you've been visiting Isle of Capri for a while now, and we're glad that we've been able to host some great times here. Plus, happy birthday! We hope you have some luck here this week. We'll...More

Reviewed 9 May 2017 via mobile

A huge storm came through and we needed to get off the flooded highway. We stopped into Isle of Capri and a very nice host was at the desk, Annette, she helped us find a great room along with what the hotel has to offer....More

Thank TexasSAgirl2013
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 10 May 2017

Hi there, we appreciate you leaving us a review, even if visiting us wasn't necessarily in your original plans. We're happy you stopped by, though, and it sounds like you had an enjoyable evening on the casino floor, at our restaurants and within your room....More

Reviewed 5 May 2017

It seemed like the lowest price option among the various casino resorts in Lake Charles area so we decided to give it a try. Planned on staying for one night, but due to bad weather including flash flood warnings we decided to stay in the...More

Thank lmarcketta
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 5 May 2017

We appreciate your feedback! We'll be using it to make necessary improvements where we can. We're glad you decided to stay with us. However, we wish we could have made a better first impression on you. It's encouraging to hear that you enjoyed the casino...More

Reviewed 4 May 2017

This is one of old casino on a barge casinos. 3 floors, escalators, stairs and elevators, so ingress is easy and not as difficult as casinos without all three. the machines are old, most work, and they are clean. The place could use new carpet...More

1  Thank Glennlab
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this reviewResponded 5 May 2017

Hey Glenn, thanks for the feedback. We're glad you enjoyed your time here at Isle of Capri. While some of our games are older, we try to infuse some newer ones in there as well, so as to have something for everyone to enjoy. During...More

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Questions & AnswersAsk a question
Aubrey D
Still waiting on response or phone call i am not listing my number for obvious reasons jackie has my number.Waiting as usual!
10 September 2015|
Answer
Response from MrBill W | Reviewed this property |
What is the question???
1
Vote
Aubrey D
I am still waiting on responce from last question.You answered all other questions why not this one. Dont hide now man up and admit u are wrong.
9 September 2015|
Answer
Response from IsleCustomerSupport | Property representative |
Hi Aubrey, we have posted a response to your previous question. Thanks!
0
Votes