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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
Review Highlights

Great casino. I like the shorter craps tables. Blackjack was fun as well. Noodle bar is really... read more

Reviewed 3 days ago
via mobile
Treated Royally!!

Although I did not stay at the horseshoe this trip the employees from the greeters to the casino... read more

Review collected in partnership with Caesars Entertainment

Reviewed 1 week ago
Susan K
Fort Worth
Read all 976 reviews
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Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.
  • Excellent50%
  • Very good26%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (41 reviews)
“slot machines” (38 reviews)
“burger bar” (11 reviews)
711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
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Reviews (976)
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1 - 10 of 972 reviews

Reviewed 3 days ago via mobile

Great casino. I like the shorter craps tables. Blackjack was fun as well. Noodle bar is really good and the valets are on point.

Thank Dogparkdutch
Reviewed 1 week ago

Although I did not stay at the horseshoe this trip the employees from the greeters to the casino host were very attentive. The food was excellent...as always and although I did not stay there this trip the rooms are also fantastic!

Review collected in partnership with Caesars Entertainment
Thank Susan K
Reviewed 1 week ago

We chose the Horseshoe Casino & Hotel upon the recommendation of a friend who has stayed there several times. It was our first time to stay there and it proved to be an excellent stay! I had booked the room on the Horseshoe's Web Site...More

Thank Thomas P
Reviewed 2 weeks ago

Overall this was a great experience, we enjoyed our stay and the restaurants and room was great! The staff were very helpful!

Thank U2053QYelizabetht
Reviewed 2 weeks ago via mobile

All cash casino!!! What business doesn’t accept debit/ credit now? Seriously?! Smoking allowed on all floors, which was almost unbearable at points.

Thank devrose97
Reviewed 2 weeks ago

Horseshoe in my opinion is the best casino in Bossier City. Unfortunately it is like all other casinos in regard to smoke but besides the smoke it is a great place to gamble and have great meal I would not go anywhere else except Las...More

Review collected in partnership with Caesars Entertainment
Thank Ken K
Reviewed 2 weeks ago via mobile

Average very average Used to be a great casino experience with above average service and fun Need more staff and wait staff for drinks

Thank Texascasinolady
Reviewed 2 weeks ago via mobile

Had a great time at this hotel. Very good customer service from everyone I encountered with. Hey felt very safe and welcomed here.

Thank B8723UOfranciscom
Reviewed 3 weeks ago

The amenities are luxurious in this casino. I did not stay overnight at this location, but am looking forward to it next time. The staff was very friendly. The casino was very clean. The air was very clean and not stale although there is smoking....More

Review collected in partnership with Caesars Entertainment
Thank F3446LQcherylh
Reviewed 4 weeks ago

Don't stay here unless you like sleeping in a concert. We were here for 3 nights checked into a comp room to be charged 15.00 per night for resort perks pool was closed for season wifi we didn't use and fitness center. Wed. N Fri...More

Thank Rhonda W
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Questions & Answers
Jennifer W
14 September 2017|
AnswerShow all 2 answers
Response from Joseph H | Reviewed this property |
They have a buffet, but it would only be complimentary if you play in their casino, and they send you a voucher, or if a host comp's you. One thing... if you build up points on a player's card, and then they comp you for... More
Lucy E
2 July 2017|
AnswerShow all 6 answers
Response from Kathy J | Reviewed this property |
Hi...sorry I am a slot junkie. I do not play table games. But I have fun!!
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 March 2017|
AnswerShow all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More