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Ameristar Casino Hotel Council Bluffs features 160 luxurious rooms that are tastefully decorated, many of which include panoramic views of the Missouri River. Ameristar Council Bluffs is proud to boast the largest riverboat casino in Iowa. This...more
Russ the casino manager wouldn't accept my TRIBAL ID to get a players card! He said "I should try the new INDIAN CASINO in Carter Lake! Wow! I was appalled and felt like an illegal alien!!! I will never set foot in there ever again!
Date of experience: December 2018
1 Thank CHIEF-ALWAYS
PennNationalGaming, Guest Relations Manager at Ameristar Casino Hotel, responded to this reviewResponded 2 weeks ago
We're very disappointed to hear about your negative experience at Ameristar. We strive to welcome all guests and are very concerned to hear that you didn't feel welcome because of your heritage. We've passed your concerns along to the appropriate team members.
Have a players card and I think that’s what messes with you and scams you out of what you win in the past. We go many times, and one trip we do ok and come out ahead and next time we go back, NO free...More
1 Thank bigkat75
PennNationalGaming, Guest Relations Manager at Ameristar Casino Hotel, responded to this reviewResponded 28 November 2018
We're very disappointed to hear that you didn't have a lucky visit. With our mychoice cards, guests are able to receive special perks, promotions, and discounts based on their level of play. We can assure you that being a mychoice member doesn't impact your chances...More
Huge casino with standard food options like a buffet a d multiple sports bars Lots of slots, quite a few tables. Busy on a Friday which is good. Big draw back is the smoke. Thicker than a dust storm.
Date of experience: October 2018
Thank Tony G
PNKinc, Guest Relations Manager at Ameristar Casino Hotel, responded to this reviewResponded 23 October 2018
Thank you for taking the time to leave us a review, Tony! We're so happy to hear that you enjoyed our dining options during your stay. We appreciate the chance to hear your feedback and hope to see you again soon.
I have been visiting the Ameristar Casino, about once a week for the last couple months. The staff is friendly and courteous. The payouts on the slot machines seem to be better than the competitors down the street. The facility is always clean. ..especially the...More
Date of experience: October 2018
Thank Leona C
PNKinc, Guest Relations Manager at Ameristar Casino Hotel, responded to this reviewResponded 17 October 2018
Thank you for taking the time to leave us a review, Leona! We're so happy to hear that you've been enjoying your visits. We can't wait to see you again soon for next week's trip!
I visited Ameristar on approximately 9-5-18. My doctor recommended I doing more to stimulate my brain since I had 3 strokes. I started off playing baccarat then moved to the blackjack table. I was there maybe an hour or two when I was approached by...More
This is one of the worst casinos I've been in. It is absolutely smoke filled. Nonsmoking area is anything but non smoking. Had to ask for help to find our way out. Completely hidden. This place is a fire hazard and should be shut down!!!!!!More
PNKinc, Guest Relations Manager at Ameristar Casino Hotel, responded to this reviewResponded 27 August 2018
We're very disappointed to hear that you didn't enjoy your visit. Our guests' safety is of the highest importance to us and we appreciate the opportunity to understand your concerns. We can assure you that Ameristar Council Bluffs is up to fire safety standards. We...More