M&M Limousine & Bus Service
M&M Limousine & Bus Service
1.5
About
We are a National Company which allows us to be able to offer you a "ONE STOP SHOP". We can pick you up from any home or office and take you to the airport. We can then pick you up from the host cities airport that you are traveling to and transport you to wherever you may be residing. “ONE PHONE CALL DOES IT ALL”. We put YOU in CONTROL. M&M's motto is we melt in your Hearts, not in your Hands.
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- Joe A2 contributionsDon’t ignore negative reviewsdo not ignore the warnings that you’re reading in the rest of these reviews. this company is absolute trash. they’re consist late, communication is non-existent, and their customer service a joke. its a 50/50 shot that you’ll get the color you paid for, the size ride you paid for, the cleanliness you’d expect from any reputable company… the list of disappointments just goes on and on. you may think - well I’ll be proactive and call them…nope. they will flat out lie to you to get you off the phone. go with literally any other company, walk, hitch hike, grab an Uber. just don’t go with m&mVisited October 2023Travelled with familyWritten 6 November 2023
- Tricia BTinley Park, Illinois2 contributionsWe do not recommend this company.We could not be more disappointed in the level of competence and professionalism demonstrated by M&M Limousine & Bus Services in October 2023. Our agenda was to be driven a short distance from a casino to a brewery to stay for an hour. Then we were to be driven to dinner at a nearby restaurant and then back to the casino. We were dropped off at the brewery but then the driver failed to show up to take us to dinner. We ended up taking alternative transportation. Having lost confidence in our driver we canceled him for the return trip to the casino. We subsequently tried to speak with a manager on a number of occasions but one was never available. About 2 weeks later we received an E-mail apologizing for the inconvenience and they took full responsibility for it. However they only saw it fit to refund half our money. We would highly recommend not doing business with M&M Limousine & Bus Services.Visited October 2023Travelled as a coupleWritten 4 December 2023
- Katie S1 contributionDo not use M&M Limo services, not reliableI have only used M&M Limo services in the past and had great experiences, but my experience this weekend has changed my feelings. I will NEVER use them again for any event transportation or driving services! I requested and had confirmation for a 22 passenger Limo bus but a 15 passenger old, dirty bus arrived and they would not send any thing else (This bus was actually farmed from them, and they used MANE transportation.) I have waited patiently for a response from the company and NO ONE is calling me back or responding to my emails. DO NOT use this company!Visited May 2024Travelled with friendsWritten 14 May 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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1.5
35 reviews
Excellent
6
Very good
0
Average
1
Poor
0
Terrible
28
BillB
1 contribution
May 2020
We did the Pizza Limo Tour with 6 people. Part of the reservation process included a credit card form to be filled out, and a statement about how much would be allowed on the credit card. M&M immediately charged my credit card, even though the reservations wasn't for a few weeks. Their explaination was that they had to pay for the pizzas. When the Limo arrived, there was no "history of Chicago Pizza" video, or anything else. The radio didn't work. We just rode around and stopped at 3 pizza places. Now I will say the pizzas were good. We had our own liquar and glasses. And the driver was excellent and I tipped him well.
I let M&M know about the issues, but have never heard back.
I let M&M know about the issues, but have never heard back.
Written 5 June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John W
1 contribution
June 2023 • Family
I booked two 40-passenger buses to transport guests for my wedding day. Only one of the buses showed up. It was not until 15 minutes before the buses were to depart to the wedding venue I received a call from M&M indicating that the 2nd bus was running 90 minutes behind schedule. They told me the bus was on another call and would not be leaving the route. I called M&M twice in the days leading up to my wedding to insure this would not be a problem as I had seen mixed reviews online. And on both occasions they promised me that both vehicles would arrive in time as they would make it a priority because it was for a wedding. Needless to say, several family members missed the wedding ceremony because of M&M's inability to deliver on their promise. I would not recommend this company to anyone. Check the BBB reviews for this company before booking.
Written 29 June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue H
7 contributions
July 2022 • Friends
Used this bus company for a 4-day planned tour of Chicago area for 40 people. Day 2, bus arrived 40 minutes late. Day 4, bus arrived 2 hrs late. Both days had their planned schedules thrown off ruining timed stops and activities. Just a horrible experience. DO NOT USE THIS COMPANY!!!
Written 25 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ranee C
1 contribution
Apr 2024 • Business
We are very happy with the service from M&M! From making a booking with reservation sales agent Cindy L. to being picked up and dropped of at destination by driver Lisa, the whole process was smooth and treated with professionalism. We booked a 56-passenger motor coach. It was clean and seats are comfortable. Our driver Lisa was on time, she greeted us warmly and helped us with luggage loading. We reached the destination on schedule. We couldn't be happier with the service. Highly recommend.
Written 15 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda H
1 contribution
Apr 2022
We had confirmed pick up at O’Hare for 24 people; They were supposed to be there by 5:15 PM; gave us run around and never showed.
We had to get a Wisconsin Coach Lines ride since we were left stranded. We were repeat customers and they didn’t care at all
We had to get a Wisconsin Coach Lines ride since we were left stranded. We were repeat customers and they didn’t care at all
Written 24 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joe A
2 contributions
Oct 2023 • Family
do not ignore the warnings that you’re reading in the rest of these reviews.
this company is absolute trash. they’re consist late, communication is non-existent, and their customer service a joke.
its a 50/50 shot that you’ll get the color you paid for, the size ride you paid for, the cleanliness you’d expect from any reputable company… the list of disappointments just goes on and on.
you may think - well I’ll be proactive and call them…nope. they will flat out lie to you to get you off the phone.
go with literally any other company, walk, hitch hike, grab an Uber. just don’t go with m&m
this company is absolute trash. they’re consist late, communication is non-existent, and their customer service a joke.
its a 50/50 shot that you’ll get the color you paid for, the size ride you paid for, the cleanliness you’d expect from any reputable company… the list of disappointments just goes on and on.
you may think - well I’ll be proactive and call them…nope. they will flat out lie to you to get you off the phone.
go with literally any other company, walk, hitch hike, grab an Uber. just don’t go with m&m
Written 6 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DG
1 contribution
Oct 2021
TERRIBLE EXPERIENCE. . . I booked the party bus for my son and his friends to go from my home to a haunted house and back. When the party bus arrived, it smelled like alcohol and marijuana plus there was trash left in the party bus from the prior customer. This was a COVID risk and a horrible example for my son and his friends. I'll never use this service again.
Written 31 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alison U
1 contribution
July 2023 • Friends
Horrible limo company ! I had party bus scheduled for 5 pm. Got a call at 3:30 saying that it would be 30 min late due to someone calling off. Not their fault. A charter bus should up about 5:40, we loaded up. Then the poor driver gets a call stating that dispatch didn’t tell him that he wasn’t supposed to pick us up. They changed his route and NEVER told the poor driver! so we had to unload everything. One person on phone with company, I was on phone with a new driver. Both had different stories. Dispatch also told this driver that he didn’t have to pick us up!! so finally at 6:45 a bus shows up. garbage all over inside. Totally unacceptable. I will never use them again. & I will make sure to tell everyone.
Written 2 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TPatillo
2 contributions
May 2023 • Business
We had a bus tour from Portage Indiana to Branson Missouri. Our driver (Jerry Partee Jr) was amazing! Excellent driving skills, excellent personality and all around great person. Jerry went above and higher in taking care of all 47 of us. We could not of had a better driver!!! He quickly became a member of our group, he was not just the bus driver, he IS our friend! We sooo hope to have on ALL of our future travels. If you see this review Jerry...WE APPRECIATE ALL YOU DID ❤️
Written 23 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
brittany d
1 contribution
May 2023 • Friends
We had a reservation and they cancelled on us 30 minutes before pick up time. It’s unprofessional and poor customer service. How do you do that to customers? We were in a city we didn’t know and they left us stranded! If I could give 0/5 stars I would.
Written 23 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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