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Review Highlights
Way more fine than I thought.

The machines are pain in the butt and you only have 5 minutes to put the codes in to get the bikes... read more

Reviewed 9 October 2018
Natalie B
via mobile
Not bad but still needs work

So I got my first Divvy bike with a 30 mins pass to get to university. The bike was not bad I just... read more

Reviewed 12 September 2018
Hasti S
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Traveller Overview
  • Excellent39%
  • Very good24%
  • Average12%
  • Poor6%
  • Terrible19%
Travellers talk about
“bike lanes”(18 reviews)
“bike share”(7 reviews)
“navy pier”(35 reviews)
About
Divvy is Chicago's bike share system, with 580 stations and 5,800 bikes across Chicagoland. It’s a fun, affordable and convenient way to get around. Become an Annual Member or buy a Pass from a Divvy station kiosk or the Divvy Bikes App. The Single...more
Contact
Chicago, IL
Downtown / The Loop
Website
+1 855-553-4889
Call
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Reviews (305)
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1 - 10 of 271 reviews
Reviewed 3 weeks ago via mobile

I was charged $150 dollars for an incorrectly docked bike (that I infact returned). I recall bringing my bike back to the location that I got it from just outside of the United center and docking the bike. I was told by the help desk...More

1  Thank Jordan M
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 3 weeks ago

Hello Jordan, thanks for reaching out. Please provide your full name and the last four digits of the card that was charged. Best, Jesseliy

Reviewed 30 October 2018

The Divvy system does not accurately track bike docking. I used a 30 minute pass and docked the bike within that time period. It was my first time using the bike so I waited for the light to turn green showing it was docked. Fast...More

Thank AS20180
DivvyBikes, Marketing & Member Support Services at Divvy Bikes, responded to this reviewResponded 31 October 2018

Hello, thanks for reaching out. I'm sorry to hear you had a poor experience with our call center. Our system does have a green light which indicates a bike was locked securely. Do you recall who you spoke to from our call center? For the...More

Reviewed 9 October 2018 via mobile

The machines are pain in the butt and you only have 5 minutes to put the codes in to get the bikes unlocked. You also cannot rent more than 4 per credit card. But the are nice bikes with convenient return sites. What a great...More

Thank Natalie B
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 9 October 2018

Hello Natalie, thanks for reaching out. We're so glad to hear you like the service, we look forward to having you ride again soon!

Reviewed 25 September 2018 via mobile

We had a great time with these bikes. You get some beautiful views. They are plenty of stations to park around downtown. This was our first time in the city and it was much cheaper than constant Ubering.

1  Thank jenniferbenitez
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 26 September 2018

Hello Jennifer, thanks for reaching out and for leaving a review. We're so glad to hear you like the service, we look forward to having you ride again soon!

Reviewed 17 September 2018

Divvy Bikes is a service only for american people. They don’t accept non US credit cards nor give an alternative. They simply ignore the foreign turists. What a disapointment!

Thank LydiaBrasil
Reviewed 12 September 2018

So I got my first Divvy bike with a 30 mins pass to get to university. The bike was not bad I just had to adjust the height of the seat. Some people said that the bikes are heavy and it is hard to ride...More

Thank Hasti S
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 26 September 2018

Hello Hasti, thanks for reaching out and leaving a review. We're so glad to hear you like the service, we look forward to having you ride again soon!

Reviewed 12 September 2018

While in town visiting for the weekend, we rented two bikes so that we could ride with our hosts. There are many locations, in popular spots, so pretty convenient for us. One can rent with just a credit card, or by using the app, while...More

Thank Robert S
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 26 September 2018

Hello Robert, thanks for reaching out and leaving a review. We're so glad to hear you like the service, we look forward to having you ride again soon!

Reviewed 6 September 2018

We paid for a day use and then rode along the lake in the morning. We had some other plans for the afternoon, but came back and rode down the lake that evening because we had enjoyed it so much. It was really a ton...More

Thank Wendy H
DivvyBikes, Front Office Manager at Divvy Bikes, responded to this reviewResponded 12 September 2018

Hello Wendy, thank you for leaving a review! We worked hard to take all the feedback in we got from rides to make our service better than ever, glad to hear we're hitting the mark for you. Best, Jesseliy

Reviewed 1 September 2018

I want to really like this service. The idea is fantastic and I'm sure the teams involved worked very hard to implement this. Let me start by saying that the bike I rode was smooth, the experience of riding in Chicago was both exhilarating and...More

Thank ratsoc5150
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 26 September 2018

Hello, thanks for reaching out, and for leaving a review! We're so glad to hear you like the service, we look forward to having you ride again soon!

Reviewed 27 August 2018

Divvy is a wonderful resource in Chicago, not only for tourists but also for residents who use this system as a way to go to work and to transit the city in an eco-friendly manner. As a resident, I seem to remember that you now...More

Thank Gabriela D
DivvyBikes, Marketing & Member Support Specialist at Divvy Bikes, responded to this reviewResponded 28 August 2018

Hello Gabriela, thank you for leaving a review. We're so glad to hear you like the service, we look forward to having you ride again soon! The Explorer Pass costs $15 and includes unlimited rides in a 24-hour period, up to 3 hours each. Want...More

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Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
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shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
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Questions & Answers
Ask a question
628BeckyG
24 September 2016|
AnswerShow all 5 answers
Response from Rachael R | Reviewed this property |
I used my Australian credit card and it worked. My travel Visa card didn't work but my regular Australian Visa card did. I just got charge currency conversion from my home bank. I can't remember what area code I used... More
2
Votes
Barbara S
21 June 2016|
AnswerShow all 3 answers
Response from joinville | Reviewed this property |
The website has a map with all the stations, print it at home or at the hotel.
0
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