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Balance Spa & Fitness

Closed Now: 9:00 am - 6:00 pm
Open today: 9:00 am - 6:00 pm
Review Highlights
Spa on floor 4.5...?

Ok, so I was 15 minutes late; one sign in the elevator said spa on floor 5, but theirs no floor 5... read more

Reviewed 14 November 2016
Lisa S
via mobile
Empire facial and mani pedi

I pampered myself this time while staying at the PH. My first day I had a mani pedi. It was... read more

Reviewed 15 October 2016
Greenwich, Connecticut
via mobile
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Traveller Overview
  • Excellent33%
  • Very good18%
  • Average0%
  • Poor31%
  • Terrible18%
26 Mar 2017
“Message was amazing”
13 Nov 2016
“Spa on floor 4.5...?”
Closed Now
Hours Today: 9:00 am - 6:00 pm
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17 E Monroe St, The Palmer House Hilton, Chicago, IL 60603-5608
Downtown / The Loop
+1 800-445-8667
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Reviews (16)
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1 - 10 of 16 reviews
Reviewed 26 March 2017

My friend & I were visiting Chicago for 1st time & very tired from all the walking. Saw a deal for Balance spa & called to see if they had availability in the next two days. They did and even priced match the deal I...More

Date of experience: March 2017
Thank Rachel D
Reviewed 14 November 2016 via mobile

Ok, so I was 15 minutes late; one sign in the elevator said spa on floor 5, but theirs no floor 5 button to push, then an obscure sign that you can barely see said to get off on the 4th floor...(where I pass the...More

Date of experience: November 2016
Thank Lisa S
Reviewed 15 October 2016 via mobile

I pampered myself this time while staying at the PH. My first day I had a mani pedi. It was personal and not rushed. The next day I had the 110 minute Empire facial, a must for more mature gals. Marsha was my technician. Lovely...More

Date of experience: October 2016
Thank Reasonable50
Reviewed 27 August 2016

Most of the light bulbs are burnt out and are not being replaced; display cases empty and covered in dust; receptionists cannot describe services or provide change to leave a tip; beauty stations are abandoned; massage was discontinued for months; checkout is always a complicated...More

Date of experience: July 2016
Thank InquisitiveTravelGuy
Reviewed 10 August 2016

This is a tough one. Long story short... this is a MAKESHIFT spa with some quality services. NOT worth the price (even with a Travelzoo special). My background: I'm a Chicago resident, I've frequented spas for 20+ years, predominantly across the US (and internationally whenever...More

Date of experience: July 2016
1  Thank Michelle R
Reviewed 26 July 2016

Booked Spa day with friend to celebrate her birthday. Was told we had access to fitness center, classes, pool. We did use fitness center and took a Great Yoga class. When going for our massages, There is NO lockers in Spa, you could use lockers...More

Date of experience: July 2016
Thank aschinds
Reviewed 5 November 2015

This is NOT a SPA. It is a facility that provides services. I had a pedi and a body wrap. Both of the aestheticians did a fine job. But I was looking for a spa day to relax and enjoy myself. First of all, there...More

Date of experience: November 2015
Thank Natasha B
Reviewed 13 October 2015

I have been to a lot of spas and really had high expectations for the spa located in the Palmer House. It leaves some to be desired and I have been to far better. The technicians were very good and seemed to know what they...More

Date of experience: October 2015
Thank Dkhillman
Reviewed 21 February 2015

Great staff, fitness facilities top notch but the place is being neglected big time. Steam room out of order, shower out of order, towel hook missing in locker room, whirlpool spa not even warm, needs to be filled, needs to be painted, depth stickers falling...More

Date of experience: February 2015
3  Thank InquisitiveTravelGuy
Reviewed 25 July 2014

I don't really mind the small rooms or expensive breakfast buffet. My problem is with the service in this "upscale" historic hotel. I have stayed here several times, but this last stay, I had to say, the service was very poor. The Fitness Center, run...More

Thank David s
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Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
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