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Alton Towers Spa

Inside Alton Towers Hotel, Farley, England
+44 844 545 7923
Website
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Review Highlights
Amazing treatments

I had a facial at the Alton Towers Spa at the weekend. From the moment I entered the reception area... read more

Reviewed 1 week ago
Stefanie D
Spa

Returning from our spa break at Alton towers where 4 of us attended for my mums 50th on 2 January... read more

Reviewed 2 January 2017
Stephanie-Marie W
via mobile
Read all 288 reviews
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Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments. Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.
  • Excellent42%
  • Very good29%
  • Average17%
  • Poor8%
  • Terrible4%
Travellers talk about
“steam room” (39 reviews)
“quiet room” (8 reviews)
LOCATION
Inside Alton Towers Hotel, Farley, England
CONTACT
Website
+44 844 545 7923
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Reviews (288)
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1 - 10 of 288 reviews

Reviewed 1 week ago

I had a facial at the Alton Towers Spa at the weekend. From the moment I entered the reception area I was made to feel welcome. All the staff were so friendly and helpful. I had a Decleor facial which was amazing. I would highly...More

Thank Stefanie D
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 4 days ago

Dear Stefanie D, Thank you for taking the time to leave a review on Tripadvisor in relation to your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests,...More

Reviewed 2 January 2017 via mobile

Returning from our spa break at Alton towers where 4 of us attended for my mums 50th on 2 January, which we were informed that the swimming pool area and conservatory area were closed which was fine. We booked in and we're shown to the...More

2  Thank Stephanie-Marie W
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 2 February 2017

Dear Stephanie-Marie W, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. We shall pass your comments onto our team for their review to continue to monitor and take the...More

Reviewed 23 November 2016

I went here with my mum, sister, and some friends, we all really enjoyed it, all the staff were very friendly and welcoming, we all had treatments which were all fantastic, we had full body treatments, and we had a lunch too which was good...More

Thank Jayner7689
James G, Customer Services at Alton Towers Spa, responded to this reviewResponded 9 December 2016

Dear Jayner7689, Thank you for taking the time to review Alton Towers Spa on Trip Advisor. We're so glad that you had such an enjoyable and revitalising time in the care of our team, from your treatments to your lunch, and hope that we'll be...More

Reviewed 18 October 2016 via mobile

Always love going to the Alton towers spa, the staff there are so friendly and helpful, recommend it.More

Thank jason c
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 14 November 2016

Dear Jason, Thank you very much for taking the time to review your recent stay at Alton Towers Resort on Trip Advisor. We’re delighted to hear that you had such a fantastic experience with us and that you enjoyed your visit so much. Thank you...More

Reviewed 13 October 2016 via mobile

Have visited the spa on several occasions this time my friend and I decided on one of the special offer package! During October you can have the strawberry scream! It was offered in to include either a afternoon tea or spa lunch! As we booked...More

Thank Ann H
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 14 October 2016

Dear Ann H, Thank you for taking the time to write to us regarding your visit to the Alton Towers Resort Spa and for your magical five star review. We did love reading your review of the Alton Towers Spa, especially as to how it...More

Reviewed 6 September 2016 via mobile

We booked to stay at the Splash Landings hotel as part of a groupon deal. We have stayed in this hotel on numerous occasions and it never fails to disappoint. Friendly and helpful staff, great atmosphere and of course a fun location! We are a...More

Thank mrsbomber
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 30 September 2016

Dear mrsbomber, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful...More

Reviewed 24 August 2016

We visited here as a couple with a styover int eh Alton Towers hotel for a christmas party and its okay but not really what I would class a s a spa. A spa to me is swimming/jacuzzi/ steam rooms with different fragrances/different rooms to...More

Thank juliat20
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 30 September 2016

Dear juliat20, Thank you for taking the time to review us on Trip Advisor; we are truly appreciative of all feedback, as it allows us to ensure that we are delivering the most amazing experiences to all of our guests. We are sorry to hear...More

Reviewed 29 July 2016

The pool area and sauna, steam room etc are all very clean, well heated and provide great relaxation. This is all spoiled by the totally inadequate changing facilities. The changing room is tiny and very dark (no windows and very low lighting). There is barely...More

Thank Carol H
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 30 September 2016

Dear Carol H, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. Should any aspect of your experience not meet your expectations or our high standards, we advise you to...More

Reviewed 27 July 2016 via mobile

Very disappointing day. I had been looking forward to coming to the Alton towers spa for the past few months. We were greeted by the team leader on reception who seemed very vague and uninterested in what she was telling us. We went into the...More

Thank lydiacxxx
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 30 September 2016

Dear lydiacxxx, We aim to provide a fantastic and memorable experience for all guests across the Resort, and to achieve this we maintain high standards throughout. We shall pass your comments onto our team for their review to continue to monitor and take the relevant...More

Reviewed 26 July 2016

Only rated as 4 because we didn't have any treatments because they were fully booked. So nice to be child free and chill out in this wonderful setting. Pool was nicely warm and steam room was bliss, herbal drinks and water was free and tasted...More

Thank Yamno5
Steph B, Customer Services at Alton Towers Spa, responded to this reviewResponded 30 September 2016

Dear Yamno5, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful...More

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