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Mandara Spa at Loews Portofino Bay Hotel

5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
+1 407-503-1244
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Review Highlights
Fantastic staff, luxurious but expensive

After several days at the theme parks my feet needed some help! Booked into this spa since it was... read more

Reviewed 2 weeks ago
Anne J
,
Wandel
via mobile
Fantastic Massages At Least

During our first anniversary-cation to Universal Orlando, I thought it would be nice for my husband... read more

Reviewed 18 August 2017
Cynthia AJ D
,
New Jersey
Read all 69 reviews
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Discover Mandara Spa at Loews Portofino Bay Hotel at Universal Orlando®, a 13,000 square foot sanctuary located by the Piazza Ponte between the Beach and Villa pool. Rooted in the Balinese tradition for the healing arts and combining this rich knowledge and spirit of generosity with European techniques, Mandara’s spa therapies offer each guest luxuriously-healing experiences: signature massages, award-winning facials, indulgent body treatments, the latest in hair, nail care, and waxing. Retreat in a haven that harbors 14 treatment rooms, co-ed lounge, co-ed hydropool, separate men's and women's sauna and steam rooms, a full-service salon, and Fitness Center. Let us send you to a place where calm and serenity exist every moment.
  • Excellent37%
  • Very good20%
  • Average14%
  • Poor8%
  • Terrible21%
2 weeks ago
“Fantastic staff, luxurious but expensive”
17 Aug 2017
“Fantastic Massages At Least”
Closed Now
All hours
Hours Today: 8:00 am - 8:00 pm
LOCATION
5601 Universal Blvd, Loews Portofino Bay Hotel, Orlando, FL 32819-7880
Florida Center
CONTACT
Website
+1 407-503-1244
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Reviews (69)
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1 - 10 of 65 reviews

Reviewed 2 weeks ago via mobile

After several days at the theme parks my feet needed some help! Booked into this spa since it was the only one in the Universal hotels area. Prices were impossible to find online (the treatment list was easy to find though), I had to call...More

1  Thank Anne J
Brenda M, Marketing Coordinator at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 2 weeks ago

Hello Anne, Thank you so much for taking the time to share your Mandara Spa experience. Your email is much appreciated and clearly shows us that your escape with us was a memorable one. Your feedback gives us a great chance to celebrate with our...More

Reviewed 18 August 2017

During our first anniversary-cation to Universal Orlando, I thought it would be nice for my husband and I to enjoy a relaxing couple's massage together. We had 6:30 PM appointments, which I now realize should have been made earlier (but we couldn't do because of...More

Thank Cynthia AJ D
Reviewed 10 August 2017

Called the spa while on or way to Portofino for a relaxing couple of days.....made the reservation after asking what I thought were the right questions. At the end the lady on the phone said that part of the spa is closed for renovation, so...More

1  Thank davidpQ6964PK
Brenda M, Marketing Coordinator at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 14 August 2017

Hi davidpQ6964PK, Thank you for sharing your bliss spa experience.We are so sorry to hear about your less than satisfactory experience. I have passed this message along to our spa director, Bill Toth. If he has not done so already, he will be reaching out...More

Reviewed 22 June 2017

You can get a massage here but nothing else. They took a perfectly good spa years ago and tore everything out. If you see previous reviews you can see they said it would be completed Feb 2017, but it is still not close to be...More

2  Thank Michael R
Brenda M, Marketing Coordinator at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 27 June 2017

Hi Michael, Thank you for sharing your Mandara Spa experience. I’m sorry to hear about your less than satisfactory experience and wish to extend our apologies. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation...More

Reviewed 10 June 2017 via mobile

So my boyfriend and I booked a getaway to Orlando Fl, and stayed at the portofino bay hotel. We decided to go to the spa even though it was under construction and many amenities were not working. We both got scrubs and massages, facials and...More

1  Thank sunnybun26
Reviewed 21 February 2017

My spouse & I were both impressed by our massage therapists. Like many other reviewers, we were disappointed that the spa facilities were under renovation and I had to go back out to the front desk to find things since there were no locker room...More

1  Thank cdngolfergal
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 18 May 2017

Thank you for visiting us and the great review. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation. We do apologize for the inconvenience our renovation may have caused. However, we are so excited for...More

Reviewed 5 January 2017 via mobile

We had excellent massages here, but I would echo recent reviews about the lack of any additional spa amenities currently or spa ambiance. The jacuzzi and steam room are under renovation (we were told about this in advance), and in general the lighting is dark...More

3  Thank ardenp
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 16 January 2017

Thank you for sharing your Mandara Spa experience. It is wonderful to hear you were pleased with your services and that the massages were excellent. We are very proud of our spa therapy team -- both massage therapists and estheticians as they are among Orlando's...More

Reviewed 1 January 2017 via mobile

I have been coming here for years and I loved the Jacuzzi and sauna.About two years ago they tore everything out. Two years later and they still haven't fixed it. Everytime I come they are just a few months away.If you want a massage they...More

2  Thank Michael R
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 16 January 2017

Thank you for sharing your Mandara Spa experience. We are delighted your massage therapies have been consistently good. We pride ourselves in having Orlando's best therapists who provide caliber service to our guests. Regarding the review, we would like to apologize for any inconvenience during...More

Reviewed 13 December 2016 via mobile

My husband and I both had the two hour "ritual for hands and feet" which was excellent. One of my favorite things to do at the spa is to use the steam room and hot tub, but the men's locker room area was under construction...More

1  Thank Tyryearth
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 18 May 2017

Thank you for the great review! At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation and we apologize for any inconvenience our renovations may have caused. We are thrilled to know our staff was able...More

Reviewed 26 October 2016

I visited the Mandara Spa for the Coconut Poultice Massage. It was one of the best massages I have had! I really enjoyed the pool and spa area. They gave me the full time for the message even though I had a coupon for it....More

Thank Lauren P
Cristina S, Marketing Director at Mandara Spa at Loews Portofino Bay Hotel, responded to this reviewResponded 18 May 2017

Thank you for the great review Lauren! At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation and it seems we have achieved that. Thank you so much and we hope you will be visiting us...More

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