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Review Highlights
First time visit

Went for the first time for a relaxation massage (with my wife as a couple. Wife previously been... read more

Reviewed 4 October 2017
108glennc
via mobile
Perfect Relaxation Day

I visited Imperial because I was in town for my birthday. I did the peppermint delight package... read more

Reviewed 2 December 2017
courtneyrae23
,
Lexington, Kentucky, United States
via mobile
Read all 17 reviews
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Traveller Overview
  • Excellent55%
  • Very good23%
  • Average11%
  • Poor0%
  • Terrible11%
1 Dec 2017
“Perfect Relaxation Day”
3 Oct 2017
“First time visit ”
About
Suggested duration: 1-2 hours
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Contact
3 Suntree Pl, Melbourne, FL 32940-7606
Website
+1 321-254-4432
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Reviews (17)
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1 - 10 of 17 reviews
Reviewed 2 December 2017 via mobile

I visited Imperial because I was in town for my birthday. I did the peppermint delight package (massage, facial, pedicure) and it was the perfect experience. Juliet is AMAZING and the person you should be asking for!! The petite facial is quick but it is...More

Date of experience: December 2017
Thank courtneyrae23
Marketing I, Manager at Imperial Salon and Spa, responded to this reviewResponded 4 December 2017

I am so happy to hear about your wonderful experience! We can't wait to se you again!

Reviewed 4 October 2017 via mobile

Went for the first time for a relaxation massage (with my wife as a couple. Wife previously been to this facility). The place was clean, private, quaint, and comfortable. The service was timely and had enough free time to use the steam bath and shower...More

Date of experience: September 2017
1  Thank 108glennc
Management response:Responded 6 October 2017

We are so happy to hear you enjoyed your experience! We look forward to having you join us again. Please download our app for easy booking and follow us on Facebook for last minute specials!

Reviewed 27 July 2017

Corey did my facial and I left there feeling clean, refreshed and very relaxed. I had a gift certificate so I booked my service. The process was easy and they texted me to confirm a few times. The salon is very peaceful and very pretty....More

Date of experience: July 2017
Thank mcaccardi
Management response:Responded 6 October 2017

I am so happy you enjoyed your experience with us! We hope to see you back soon. Please follow us on Facebook for last minute deals. We also have an app for easy booking!

Reviewed 25 February 2017

My wife enjoyed her half day service package tremendously. It was very relaxing and the facility was nice. Excellent staff.

Date of experience: February 2017
Thank Terence G
Management response:Responded 6 October 2017

Thank you for the wonderful review! We are so pleased that you enjoyed your experience with us. Please download our app for quick booking and follow us on Facebook for last minute deals!

Reviewed 25 January 2017

Confirmed Appointment not on the books. Fortunately, a provider was available with only 15 minute delay. Few days later, had a 2nd appointment, which was not on the books again. Delayed for over 2 hours. Emailed the booking office with no response. They had no...More

Date of experience: January 2017
Thank christine d
Management response:Responded 6 October 2017

Hello! We are so sorry you had a difficult time setting your appointment. We now have an app for easy booking. I assure you we have ironed out any issues we may have had and hope that you give us another try. Feel free to...More

Reviewed 15 October 2016

As a 55 year old professional woman I just want to look presentable and my age. I went to imperial salon and spa for a hair cut, showed Nancy a picture of the "Rachel " (from Friends ) and instead she gave me a mullet....More

Date of experience: October 2016
1  Thank lizcr2001
Management response:Responded 6 October 2017

We are so sorry about the unsatisfactory service you received with one of our service providers. We are grateful that you came back to let us take care of the situation. Please show this review response to our manager next time you book with us...More

Reviewed 4 October 2016 via mobile

I love this place. Amazing staff and fantastic decor. Want the best BREVARD has to offer in pampering yourself this place is it.

Date of experience: October 2016
Thank brianellison
Management response:Responded 6 October 2017

Thank you so much for the kind words and I am so happy you enjoyed your experience with us! Please download our app for easy booking and follow us on Facebook for last minute deals!

Reviewed 25 September 2016 via mobile

This lovely, serene spa was exactly what I was looking for! The receptionists were kind, the ladies area was peaceful and quiet, and my services were perfect. I highly recommend this spa for relaxation! Maryse does an amazing facial and Beatrice is a must for...More

Date of experience: September 2016
1  Thank mjustice81
Management response:Responded 6 October 2017

Thank you so much for the kind words and I am so happy you enjoyed your experience with us! Please download our app for easy booking and follow us on Facebook for last minute deals!

Reviewed 3 July 2016 via mobile

Only went to redeem a gift certificate. Can't believe people frequent such places to be "pampered". Overpriced luxury. Fancy decor.

Date of experience: July 2016
Thank ritas586
Management response:Responded 6 October 2017

We are so sorry you did not enjoy your experience with us. We always have last minute deals posted on our app and Facebook if you wish to give us another try.

Reviewed 13 June 2016

As you enter this heavenly full service spa, you look around in amazement! Being a guest, new to this ultra clean, modern facility, all I could say was, "OMG, can you believe this place?!". It's beautiful and now a destination for me. I have shared...More

Date of experience: June 2016
1  Thank Redfoody2015
Management response:Responded 6 October 2017

Thank you so much for the kind words and I am so happy you enjoyed your experience with us! Please download our app for easy booking and follow us on Facebook for last minute deals!

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