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Key West Express

1200 Main St, Fort Myers Beach, FL 33931-2906
+1 239-463-5733
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Review Highlights
So accommodating!

We are waiting to sail on our yearly trip to Key West with these folks. We want to say a big thank... read more

Reviewed 2 days ago
treenee
,
tallahassee
via mobile
Excellent service in a tough environment

We took the Key West Express from Fort Myers Beach to Key West on January 13th, 2018 and returned... read more

Reviewed 5 days ago
JAMES L
,
SAINT PAUL
via mobile
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Get away to Key West, America's Caribbean Paradise, aboard Key West Express, where getting there is half the fun! What are you waiting for? Climb aboard our sleek, clean, modern, air-conditioned high-speed ferries - Features sundecks, snack bar, cocktails, and big-screen TVs - and we'll have you there in just a few hours!
  • Excellent54%
  • Very good27%
  • Average10%
  • Poor3%
  • Terrible6%
Travellers talk about
“return trip” (177 reviews)
“day trip” (186 reviews)
“round trip” (71 reviews)
Closed Now
All hours
Hours Today: 9:00 am - 5:30 pm
Suggested Duration: More than 3 hours
LOCATION
1200 Main St, Fort Myers Beach, FL 33931-2906
CONTACT
Website
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1 - 10 of 1,730 reviews

Reviewed 2 days ago via mobile

We are waiting to sail on our yearly trip to Key West with these folks. We want to say a big thank you for allowing the passengers to board early in the frigid weather! We look forward to another beautiful trip to Key West with...More

Thank treenee
Reviewed 5 days ago via mobile

We took the Key West Express from Fort Myers Beach to Key West on January 13th, 2018 and returned on the 14th. The trip down was only an estimated 25% full. We had an ~15MPH headwind with associate waves. We sat forward on the bottom...More

2  Thank JAMES L
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 days ago

James we appreciate your acknowledgement of weather being outside of our control. We would never sail in the event that travel conditions are unsafe. We have had out of the ordinary weather this season which can result in a bumpy ride which can be uncomfortable...More

Reviewed 6 days ago via mobile

We went down to Key West Thursday with calm weather. From the people parking at Ft Myers parking lot in the dark to all the crew on board job well done. Tonight , Sunday coming back we had bad windy weather. No fault of theirs,...More

Thank Sunshine31LG
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 days ago

We love you too! Our crew are truly sensitive to the comfort of our guests and would love to promise a smooth ride each and every time. We value every guest and find it refreshing to hear from reasonable understanding individuals like you who understand...More

Reviewed 1 week ago

The staff was polite enough and the trip was just straight forward. A 3.5 hour one way trip from Fort Myers to Key West makes for a decent means of transportation. I hadn't been to Key West before so it was a good day trip...More

Thank cctkMiller
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 days ago

The Island of Key West is quite small and easily navigated on foot, plus plenty of ground transportation so the boat is a wonderful time saving option and stress free way to travel. If you choose to revisit Key West specifically we hope you will...More

Reviewed 1 week ago

I would NEVER recommend this trip! I was on this ship on January 6. It did not appear that it was that wavy but once out to sea the ship rocked so hard from side to side. I got sea sick as were so many...More

Thank Jan S
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

John, Safety is first and foremost at all times for our guests and crew as well. There have been times where we have had to cancel for the well being of all. We sincerely sympathize and regret you experienced a rough ride and wish we...More

Reviewed 1 week ago via mobile

First - want to mention the crew on land and on the boat were polite, professional, helpful, and made the best of a weather issue (our return boat ride was cancelled). The ride to Key West was fast and relaxing, the boat was only half...More

Thank MaureenFLA
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

Maureen your review will be helpful for readers as it is both thorough and sensible. We appreciate your recommendation and reasonable view of the effect of weather on travel. Cancellations and schedule adjustments are uncommon however nationwide we are seeing conditions that have been devastating...More

Reviewed 1 week ago via mobile

I would not recommend going on this trip during a cold front or rain or wind. The day we went it was not windy, but a cold front had come through a few days prior. I am assuming that it was the cause of our...More

Thank Lectra14
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

We appreciate your acknowledgement that weather was responsible for your uncomfortable experience and that the crew were compassionate and helpful throughout. It would be a dream come true for all transportation related businesses if we could control the weather. Though we are ordinarily blessed with...More

Reviewed 1 week ago via mobile

The customer service from Key West Express is horrible, insulting, and not worth the cost. We drove instead and it was wonderful. Please do not book with Key West Express. They need to go out of business. They hate their customers and it shows.More

Thank Richard C
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

Richard C., you did not sail with us. You are defaming our character with no reference as to your personal issue, Your blanket statement that we hate our customers is unjust, without merit and juvenile. Tripadvisor is a forum for which customers to review their...More

Reviewed 2 weeks ago via mobile

I have used the Key West Express several times and it has its good points and its bad points. It IS a convenient way to get to Key West. And if the weather is nice, it’s a pleasant trip during the day. What I don’t...More

Thank Lwlittrell
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 weeks ago

Yes it is a convenient opportunity for transportation to Key West without the hassle of driving or parking on the island. We have looked at strategies for assigned seating for many many years, and regrettably the options all have new issues and obstacles. As much...More

A TripAdvisor Member
11
Reviewed 2 weeks ago via mobile

Let me begin this review by saying I understand when choosing to travel by sea that rough waters are a possibility. I also want to say that I feel the staff that serviced the customers did all they could do and were as helpful as...More

1  Thank A TripAdvisor Member
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 weeks ago

Our crew demonstrate utmost compassion for those affected by motion sickness and go to every possible length to assist in making guests as comfortable as possible. All guests were informed of pending weather which has been widely publicized nationally as well. All passengers were given...More

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Ask a question
Questions & Answers
NickHeckel
7 January 2018|
AnswerShow all 2 answers
Response from captjeffnelson | Reviewed this property |
That would be something to ask the folks at Key West Express. 239-463-5733 Sorry I could not be more help.. Jeff
0
Votes
tmccullough99
15 December 2017|
AnswerShow all 2 answers
Response from mjackson2326 | Reviewed this property |
it was great key west cleaned up quick can't even tell
0
Votes
larki103
11 December 2017|
Answer
Response from kellerchar | Reviewed this property |
I'm sorry but I'm not in the area.
0
Votes