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Valley Heights Locomotive Depot Heritage Museum

Review Highlights
Great family day out!

Valley Heights Locomotive Depot Heritage Museum Valley Heights (approx. half an hour from Katoomba... read more

Reviewed 5 weeks ago
KrisHalliwell
,
Maitland, Australia
via mobile
Worth a stop

Amazing! I loved all the history and getting to understand a bit more about what my cousin and... read more

Reviewed 15 October 2018
Marawat
,
Glenbrook, Australia
via mobile
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  • Excellent64%
  • Very good28%
  • Average4%
  • Poor0%
  • Terrible4%
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Contact
17b Tusculum Road, Valley Heights, New South Wales 2777, Australia
Website
+61 2 4751 4638
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Reviewed 5 weeks ago via mobile

Valley Heights Locomotive Depot Heritage Museum Valley Heights (approx. half an hour from Katoomba) steam tram ride, trains, carriages, model trains, memorabilia, small cafe and souvenir shop This was an amazing day out for the whole family. You can enthuse over the model trains, ride...More

Date of experience: July 2018
Thank KrisHalliwell
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Good evening. Our volunteers are pleased that you all had a good time and appreciate the generous review. We all work hard to deliver a memorable experience and look forward to seeing you again. Thank you for spreading the word!

Reviewed 15 October 2018 via mobile

Amazing! I loved all the history and getting to understand a bit more about what my cousin and Uncle currently do and what my Grandpop and Great Grandfather did on a normal day ‘in the office’. The volunteers were so friendly and a wealth of...More

Date of experience: October 2018
Thank Marawat
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Good evening Marawat! Thank you very much for the kind review. Our Museum volunteers appreciate the opportunity to meet visitors and explain some of the inner workings of the loco depot and railway history.

Reviewed 2 September 2018 via mobile

I visited the museum with my young nephews. The staff went out of their way to explain, include and show the kids the wonderful trains in the collection. The highlight for all was the ride on the train. Thank you to all the staff for...More

Date of experience: December 2017
Thank Lizpensini
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 3 September 2018

Hello Liz. Thank you very much for your feedback. Our entire volunteer team works hard to deliver a good experience for our visitors. We are also adding to the range of activities for all ages to enjoy so please keep in touch via our website...More

Reviewed 30 August 2018

The place opens late and closes early and seems to only operate a few hours a week. The staff were surly and distinctly unfriendly. They treated my friends and son visiting from New Zealand very poorly, for no reason other than the staff wanted to...More

Date of experience: September 2017
Thank ramAustralia2018
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 1 September 2018

Hello ramAustralia2018. Firstly I will apologise on behalf of my colleagues for your experience and am disappointed that you felt that way about your recent(?) visit. Our opening hours are well publicised and have been set at 10:00 opening and 16:00 closing for many years....More

Reviewed 29 July 2018 via mobile

Lovely friendly staff, reasonably priced, very interesting if you’re into trains. There’s lots to see and experience. It’s a lovely way to spend an afternoon especially families with young children. The children we saw there had a ball!!More

Date of experience: July 2018
Thank JaneT_4599
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Hi there Jane! Thank you for the favorable review. Our volunteers always try to make children (of ALL ages!) feel welcome and work hard to make sure they have a great day out. We also try to tell the story of the impact of the...More

Reviewed 19 July 2018 via mobile

My dad is a train driver himself so he found this very fascinating & loved reading up on all of he history. Myself I didn’t enjoy is as much as he did but all the children their seemed to be having a ton of fun...More

Date of experience: July 2018
Thank Kerrie P
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Hello Kerrie, thank you for your kind review. We are pleased that your father had a good time with us. Our volunteers try to make the Museum an inclusive place for those of all ages and interests to enjoy. There are many stories to be...More

Reviewed 16 August 2017

The volunteer staff clearly love their trains. Friendly and very keen to share their knowledge. Enthusiasm abounds. The trip on the steam tram was a trip down memory lane, with the smell of smoke, steam and uniformed conductor to add to it authenticity The heritage...More

Date of experience: August 2017
Thank Christine T
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Hello Christine. Firstly our apologies for the VERY late response. For some reason it appears that we have not received notifications for some time and hence the slow reply. We do appreciate your feedback and positive review. Our volunteers always appreciate the opportunity to interact...More

Reviewed 2 July 2017 via mobile

We had a Christmas function with Santa and a large group of kids. The museum volunteers could not do enough for us. From Santa arriving on the steam tram, rides on the tram for the whole group, looking and climbing over old locomotives and carriages,...More

Date of experience: December 2016
Thank E8654XTdavids
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Hello David, Firstly our apologies for the VERY late response. For some reason it appears that we have not received notifications for a long time and hence the slow reply. Thanks very much for the positive review. We appreciate you spreading the word. Our volunteers...More

Reviewed 23 April 2017 via mobile

Entry fee of $15 was more than we had expected having read online that it was $10. But we got a great trip down memory lane and a ride on the steam train. Allow about 3- 4 hours to see everything. There are picnic facilities....More

Date of experience: April 2017
Thank Tannumgirl
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Firstly our apologies for the VERY late response. For some reason it appears that we have not received notifications for some time and hence the slow reply. We apologise for any confusion caused regarding entry fees. It's been a very long time since adults were...More

Reviewed 13 November 2016 via mobile

A chance visit yielded a wonderful experience of old trains, the historic preservation of the train roundhouse area within the museum and a great train trip thrown in - all for $ 15! The passion of a range of volunteers maintains one of 3 130...More

Date of experience: November 2016
1  Thank NanetteT_13
Keith W, Public Relations Manager at Valley Heights Locomotive Depot Heritage Museum, responded to this reviewResponded 4 weeks ago

Hello Nanette, Firstly our apologies for the VERY late response. For some reason it appears that we have not received notifications for some time and hence the slow reply. Our volunteers are excited with your favourable review and thank you for that. We are delighted...More

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