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About Atlantic Sailing PEI
Atlantic Sailing PEI is a family owned & operated tour company that brings you close to seals, dolphins, whales, sea life, and the many birds of the island while sailing on a 3 hour tour. It is an adventure!
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Atlantic Sailing PEI
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Mr. Electron wrote a review Sep 2019
1 contribution
Approach this company with caution. When one of us fell seasick, we tried to cancel and discuss alternate options. However all our emails went to their spam folder. Two days prior, we exchanged 6 mails within 14 hours with this company. Be careful as the level of service you receive may vary wildly.
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Date of experience: August 2019
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Response from sailpei, Owner at Atlantic Sailing PEI
Responded 5 Sep 2019
Well now that is not the full story. You initially booked for a sail and the night before and morning of we were in constant communication with you as we felt we may cancel. We ended up canceling and you chose to rebook the sail for another day on your trip. In fact, we booked off the entire sail so your family would have a private tour. Our cancellation policy is clearly posted on our website. You sent an email and we explained it was not received. Through your own admission you had router issues. You never once called and you knew we were very reachable (as you clearly state above) so wen you didn't hear back, a phone call would be a next step. In the end, we had an empty sailboat and staff sitting waiting at the dock. This was investigated when you complained to your payment channel and even they denied your claim.
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Gordon W wrote a review Aug 2019
Guelph, Canada14 contributions2 helpful votes
We went out sailing in the Atlantic yesterday. The two hosts on the boat were wonderful. We had a wonderful time enjoying the sea without all the engine noise. Very relaxing and interesting learning the lore of the region and the issues causing changes to the industry and the island by global warning. Wonderful relaxing time.
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Date of experience: August 2019
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Response from sailpei, Owner at Atlantic Sailing PEI
Responded 5 Sep 2019
We are so happy to hear you had a good time. It was lovely to chat and to share our beautiful island with you. Safe travels!
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