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Traveller Overview
  • Excellent79%
  • Very good7%
  • Average7%
  • Poor7%
  • Terrible0%
14 Aug 2018
“excellent!”
2 Aug 2018
“Prompt and Convenient Shuttle to and from LAX”
About
RapidShuttle has been in business for over 15 years and our experience in the transportation and service industry it stands for over 30 years. We Strive to Exceed all expectations in the transportation and service industry. Our Mission: To provide a...more
Suggested duration: 1-2 hours
Contact
Los Angeles, CA
Website
+1 888-672-7438
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Ways to Experience RapidShuttle
from USD 295.00
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Reviews (14)
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1 - 10 of 13 reviews
Reviewed 14 August 2018

Rapid Shuttle did my groups arrival and departures and they were amazing! I am very grateful for Paulo!

Review collected in partnership with this attraction
Thank sneha135
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 15 August 2018

Dear Sneha, Thank you for the positive feedback. It was a great pleasure to work with you to coordinate your conference event. Sincere regards, Paulo P.

Reviewed 2 August 2018

We were very pleased with this service. We had a text from the driver just as we landed at LAX. This was our first time using Rapid Shuttle so we were not sure how prompt the pick up would be. We were in the car...More

Thank Michael R
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 3 August 2018

Dear Michael R., We appreciate the time you have taken to provide us with a feedback. We are very pleased to hear that you and your party had a positive experience with RapidShuttle; as we strive to provide our guest with the most efficient and...More

Reviewed 30 July 2018

Due to the horror stories I had heard about Los Angeles traffic, I scheduled a 7:30 am pick up to get to the airport for a 10:30 am flight. At 7 am my driver sent me a text to confirm pick up. At 7:20 am,...More

Thank craftlady1
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 3 August 2018

Dear Guest, We appreciate the time you have taken to provide us with a feedback. We are very pleased to hear that you and your party had a positive experience with RapidShuttle; as we strive to provide our guest with the most efficient and reliable...More

Reviewed 6 July 2018

Rapid start was slow but finished on a high especially when we were returning on Independence Day rapid made sure we were transported to lax on a vehicle which was spot on for the baggage we were carrying They sent one vehicle which did not...More

Review collected in partnership with this attraction
Thank Passenger765499
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 3 August 2018

Dear Altaf We appreciate the time you have taken to provide us with a feedback. We are very pleased to hear that you and your party had a positive experience with RapidShuttle; as we strive to provide our guest with the most efficient and reliable...More

Reviewed 16 June 2018

Our Rapid Shuttle was prompt and courteous. He had texted us while still on the taxi way to inform us of his location. As soon as we had our luggage he sent us his license info so we could easily locate him. I was very...More

Review collected in partnership with this attraction
Thank Cindy B
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 16 June 2018

Dear Cindy B., Thank you for selecting RapidShuttle for your transportation needs. Thank you for sharing your experience with RapidShuttle; we are glad that we have met your expectations. Is RapidShuttle's goal to meet and exceed our guest's expectations. Hope to see you back. Sincere...More

Reviewed 14 May 2018

Very happy with Rapid Shuttle, use them on a regular basis, drivers are polite & on-time, no drama. Highly recommend!

Review collected in partnership with this attraction
Thank Kimberli S
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 15 May 2018

Dear Kimberli S, Thank you for sharing your experience with RapidShuttle. We are very happy to hear that you are higlhly sastified with our reservices. Sincere regards, Paulo P Guest Relations.

Reviewed 7 May 2018

The booking process was very good and virtually seamless, as was the pick-up from home. The biggest problem arose when we needed to get home from the airport. The driver was there when he needed to be and was very helpful with our luggage. But,...More

Review collected in partnership with this attraction
Thank trvl4jc
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 8 May 2018

Dear Guest, Thank you for sharing your experience with RapidShuttle. Please know that RapidShuttle takes the safety of our guests and drivers very serious, and we will be looking into to this incident. We do appreciate taking the time to bring this issue to our...More

Reviewed 2 May 2018

Rapid Shuttle provides superior customer service. It was very easy to set up my trip and even when my plane was delayed the driver stayed in contact with me and met me with ease! I will always use this company.

Review collected in partnership with this attraction
Thank rdcdourado1
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 2 May 2018

Dear RD Dourado, Thank you for taking the time to share your experience on using our services. We are very happy that you had such great experience, and once again, thank you for sharing with us. Sincere Regards, Paulo P.

Reviewed 29 April 2018

I have used Rapidshuttle several times both for business and for family travel. Very happy with the service and the efficient. Always on-time. I definitely would recommend the service to anyone. Lee

Review collected in partnership with this attraction
Thank adamlee2049
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 29 April 2018

Dear Lee, Thank you for taking the time share your recent and past experience with RapidShuttle. RapidShuttle relies on our guests' feedback in order to improve our services and products. Have a great day, Paulo P

Reviewed 25 April 2018

Trip to the airport was terrific. The trip back was not. The driver was not going to take the toll road at 6:00 pm. This would have doubled our time to get home. We offered to pay the toll for him to take the fastest...More

Review collected in partnership with this attraction
Thank Michelle V
PAULO P, Guest Relations Manager at RapidShuttle, responded to this reviewResponded 25 April 2018

Dear Mrs. Michelle V., I'm very sorry to hear that your trip from the airport was not as pleasant as your trip to the airport. RapidShuttle network of drivers consists of company drivers and independent contractors in order for us to meet the demand. Our...More

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Questions & Answers
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judyamac
10 July 2018|
Answer
Response from PAULOP3867 | Property representative |
Dear Guest, We provide car seats (upon availability) in certain regions. The cost per car seat is $13.00. Please let us know if we can further assist you. Sincere regards, Paulo P. Guest Relations.
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