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Traveller Overview
  • Excellent51%
  • Very good14%
  • Average10%
  • Poor3%
  • Terrible22%
Travellers talk about
“great service”(14 reviews)
“return trip”(9 reviews)
“lax airport”(7 reviews)
About
Karmel Shuttle provides the best shuttle service on southern California coast. Specialized on airport transfers from/to LAX - Los Angeles International Airport, SNA - John Wayne Airport in Orange County, LGB - Long Beach Airport, Catalina Express...more
Suggested duration: 1-2 hours
Contact
Fullerton, CA 92831
Website
+1 714-670-3480
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Reviews (164)
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LanguageEnglish
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All reviews great service return trip lax airport vip lounge on arrival john wayne airport citadel outlet text message la traffic long beach both ways pick ups disneyland hotel always on time both times catalina express arrived within minutes
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1 - 10 of 163 reviews
Reviewed 1 week ago via mobile

Hour and 40 minutes late. Sent wrong vehicle (other than what was booked) Family finally picked up at midnight. Horrible! Don’t risk it!!More

Date of experience: December 2018
Thank Shelley K
Karmel-EZ1996, Marketing at Karmel Shuttle, responded to this reviewResponded 1 week ago

We are very sorry to hear about your situation. We have sent your post/review to our Management team to investigate. In order for Management to properly investigate your reservation please send an email with your confirmation number, date of service and details of your experience...More

Reviewed 2 weeks ago

This was the worst experience I have ever received from a transportation company ever. I have traveled all over the world and have never had such poor service. I received a text on 12/22/18 advising that I had a 7:05 pick up at our hotel...More

Date of experience: December 2018
Thank Soltera
Karmel-EZ1996, Marketing at Karmel Shuttle, responded to this reviewResponded 2 weeks ago

We are very sorry to hear about your situation. We have sent your post/review to our Management team to investigate. In order for Management to properly investigate your reservation please send an email with your confirmation number, date of service and details of your experience...More

Reviewed 3 December 2018 via mobile

Absolutely hands down worst transfer company I've ever dealt with in my years of travelling. I'm not one to write reviews unless it's exceptionally amazing, or absolutely appalling and Karmel falls under the latter. Had worst experience, and even though they were 100% in the...More

Date of experience: October 2018
Thank Vanessa C
Reviewed 26 November 2018 via mobile

We were staying in Anaheim, two families of five, and we booked transfers and tickets to Universal Studios Hollywood through Karmel. The price was good, especially considering it's a door-to-door service, not through a hub joining others on a larger bus. The vans were on...More

Date of experience: November 2018
Thank Glenn G
Reviewed 19 November 2018

OK. Starting with the good: (a) price was reasonable; (b) vehicle was clean; (c) we didn't die en route; and (d) we didn't miss our flight from LAX. But that was about it. The bad: we asked for a specific pick-up time, but the automated...More

Date of experience: November 2018
Thank West_Van_Fam
Karmel-EZ1996, Marketing at Karmel Shuttle, responded to this reviewResponded 21 November 2018

We are very sorry to hear about your situation. We have sent your post/review to our Management team to investigate. In order for Management to properly investigate your reservation please send an email with your confirmation number, date of service and details of your experience...More

Reviewed 15 November 2018 via mobile

We ordered the shuttle Service from LAX to our hotel in Anaheim initially. The driver was so great. Super friendly and very informative. Pointed out some of the sights along the way and answered any questions we had. I then found out that they do...More

Date of experience: November 2018
Thank teresasP7250XJ
Karmel-EZ1996, Marketing at Karmel Shuttle, responded to this reviewResponded 17 November 2018

Thank you much for riding with Karmel!! We hope to see you again soon!

Reviewed 12 November 2018

I received a text when we landed at LAX with directions on how to meet my shuttle driver. Things went very smooth until we met our driver. He was one of the most unfriendly people I have ever met....He loaded our stuff and off we...More

Date of experience: October 2018
Thank bobber84mn
marcd2424, Manager at Karmel Shuttle, responded to this reviewResponded 14 November 2018

Thank you so much for letting us know. If you wouldn't mind sending that same information to info@karmel.com, include your confirmation number or last name and travel date and we will have our management get in contact with the driver. We do apologize. We also...More

Reviewed 28 October 2018 via mobile

I made a reservation online to get picked up after our cruise ship docked, but needed to change the pick up time once I realized we didn't have to go through customs. I called Karmel twice and both times received rude and impatient customer service....More

Date of experience: October 2018
Thank MissingCubaAlready
Reviewed 25 October 2018

I did 6 trips with Karmel as part of a recent trip to LA. Their service was extremely good. Always on time. They use compact vehicles to do transfers and tours so there are no lengthy delays when doing Hotel drop-offs/pick-ups. On one trip though...More

Date of experience: October 2018
Thank CJA52
Karmel-EZ1996, Marketing at Karmel Shuttle, responded to this reviewResponded 27 October 2018

We are so happy you traveled with Karmel! We hope to see you again soon!

Reviewed 24 October 2018

used this service for the first time last week to go to and from LAX to near Disneyland. drivers were friendly and prompt (even early for the return trip to LAX). Vans were in good shape. would use again.

Date of experience: October 2018
Thank stew422
Karmel-EZ1996, Marketing at Karmel Shuttle, responded to this reviewResponded 25 October 2018

Thank you for choosing Karmel Shuttle! We hope to see you again soon.

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Questions & Answers
Ask a question
nicolehB7256JH
25 December 2018|
AnswerShow all 3 answers
Response from Karmel-EZ1996 | Property representative |
Infants and children are NOT permitted to ride on the lap of another passenger! Each passenger must have an assigned seat and seat belt...including infants. Please indicate the total number of children traveling. Infants... More
0
Votes
TrailBlazer791660
6 November 2018|
Answer
Response from LizzieKay60 | Reviewed this property |
I am sorry i dont know. I used them in Anaheim and travelled to Universal Studios and back to Anaheim. They were excellent
0
Votes
emmamanaseitava
5 June 2018|
Answer
Response from Anthony S | Reviewed this property |
Hi Emma. I don’t provide transport but I used Karmel Shuttle from Long Beach to LAX and were very impressed with both their service and promptness. Even though we were the only ones in the shuttle we were still charged like... More
1
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